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Shottenkirk Mount Pleasant

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4 Lifetime Reviews

2301 East Washington Street, Mt Pleasant, Iowa 52641 Directions
Sales: (319) 385-2261

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4 Reviews of Shottenkirk Mount Pleasant

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April 11, 2015

"Price changed ----but they made it right!"

- flex

Price of car misrepresented from what was shown on the lot versus what it was sold to us for. We thought price included all fees, but reality was that it was $1200 higher then listed price. We should of caught the error then, but because of misleading financing sales that only shows monthly payments and adds on high price insurances we missed it. The frustrating part is after I called them the next morning, they have refused to do anything to correct the error. leaving me to believe it was intentional. As a follow up to the above comments, the issue was finally resolved. We were fortunate that we had a copy of an online ad that had the posted price on it. I highly appreciate that the General Manager, Mike, spent a lot of time researching the issue and discovering that the vehicle was actually priced lower than what we were charged. They are making it right and issuing us a full refund for the difference. We are a very satisfied now, because upto the pricing issue, they were the most enjoyable dealership I have ever worked with.

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Recommend Dealer
Yes
Employees Worked With
Dustin
February 21, 2015

"Surprise, surprise: price changed by $3000 over the phone"

- Shottenferentz

When you go car shopping, you can expect to run into dishonest dealerships. But I have to say that Shottenkirk really takes the cake in this regard--I don't think I've ever had a vehicle price grow by $3000 before...over the phone! I can only imagine how much the salesman would have tried to rip me off if I had actually stepped foot in their dealership. The call started off amicably. The salesman asked some general questions, just gathering information. He asked me the Auto Trader price, and I told him that it was 17000 from the "calculate monthly fees" screen--this price includes applicable discounts and 10% down payment. When he asked the amount I was going to put down, I said "something like 2400", and he replied "2433, right?", which meant that he was looking at the same exact screen as I was (remember that part). So he says that he'll call me right back with a final price on the vehicle. I'm just about to head out the door to Shottenkirk when the guy calls back. He tells me that the price is 20,000--that the discount has already been applied and that he suddenly can't find the numbers we'd just discussed on Auto Trader (note to salesman: if you're going to blatantly lie and use a price bait-and-switch tactic, you might want to avoid confirming the customer's pricing information to the exact dollar as he reads it to you over the phone). But, he will graciously sell the vehicle to me for $20,000 after with the $2,433 10% down payment (so in other words, he'll sell it to me for $22,500). Naturally, it turns out that I didn't qualify for a single discount that would have helped in any way. Look--I didn't fall off the turnip truck yesterday; I know that the car industry is filled with lying liars, and that I'm going to have to go through a half-dozen experiences like this one every time I want to trade out my vehicle. But usually the worst dealerships manage to at least get you in the showroom before they start their tired shell games, and Shottenkirk was so dishonest/incompetent that they couldn't even manage to get that part right. After an experience like this, there is NO chance that I'll consider buying a car from Shottenkirk, now or in the future.

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Recommend Dealer
No
Employees Worked With
Shawn
November 09, 2013

"Looking for a used Dodge Dakota, I found what I wanted at..."

- David25624

Looking for a used Dodge Dakota, I found what I wanted at Shottenkirk. Upon pulling in to the lot, I was met by Eric (who is no longer employed there). He was very friendly and was knowledgeable of the truck I was test driving.. He didn't mess around too much in the negotiation process and we came to a good agreement on a price rather quickly - at least compared to some experiences I've had at other dealerships. I received a very fair price on my trade-in, which was an older truck with some problems. Other than an unusually high documentation fee, I thought things went well. When dealing with Shottenkirk Mt. Pleasant keep in mind that the documentation fee is high so negotiate price accordingly. My good deal was tempered a bit by that high fee. At least they didn't try the anti-theft glass etching scam that Lujack's Honda in Davenport is known for.

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Recommend Dealer
Yes
Employees Worked With
Eric
November 04, 2012

"I had a great experience purchasing my used F150. They..."

- cdreeves1522

I had a great experience purchasing my used F150. They treated me very well!! I will definitely return!! The sales and service teams are very friendly and helpful!!

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Recommend Dealer
Yes
Employees Worked With
Justin, Service Manager, Sales Manager
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