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Silver Star Motors

Tallmadge, OH

4.8
192 Reviews
Silver Star Motors has immovably planted its underlying foundations in the Tallmadge area. We are dedicated in providing our customers with high quality vehicles at wholesale prices with flexible financing opportunities. We focus and concentrate our purchasing power on a "Quality before Quantity" life motto, while offering an unparalleled purchasing experience. Whether you’re buying your dream car or just simply upgrading your current one, Silver Star Motors is the right dealership for you. With over 64 combined years in the auto industry, we understand how to make your next car purchasing experience to be easy, stress free, enjoyable and fun. Silver Star Service Center which is also a franchised NAPA AutoCare Center has one of the highest mechanic quality control protocols in the country. So you can rest assured, because all of our vehicle go through 125 - point inspection to make sure it meets Silver Star Certified standards.
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257 West Ave

Tallmadge, OH

44278

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Showing 192 reviews

February 03, 2019

Great Experience Talk Oganes yesterday came in today to get the vehicle very helpful and professional answered all my question explain and went over every detail throu More

by Peewee919
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2019

Horrible Customer Service Oganes is not trustworthy and does not honor appointment times. We Spent alot of time going for an appointment only to find out they sold the car righ More

by joeyrhn
Recommend Dealer
No
Employees Worked With
Oganes Tovmasyan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Silver Star Motors responded

My name is Joe and I am the Customer Service Manager here at Silver Star Motors. I would like to apologize for the negative experience you unfortunately had. Our goal is to make sure our customers leave our dealership with a positive outlook on us. However, I did reach out to you in regards of the situation and I explained how another customer drove all the way from Pittsburgh Pennsylvania without an appointment or a phone call for the same vehicle you had an appointment for. We did not see you arrive on time for the appointment and we did not receive a phone call informing us you were running late. After your appointment time, is when the PA customer arrived. We do have a deposit option that insures that the vehicle is off limits for other customers, we recommend to always reserve a vehicle that you have a strong desire for. But, however, since there was no deposit on the vehicle, the other customer offered to purchase it. It would have been unfair if we did not let that customer look at the vehicle when there was no hold/deposit on it. 40 minutes after the scheduled time, you arrived and we informed you about the situation and you found it unbelievable, which is understandable since the odds of someone coming from Pittsburgh, without warning, and buying the same car is very slim. We provided you with an offer where we would find a similar vehicle around the same price or better to compensate the fact that the car was sold. The PA customer did leave us a positive BBB Review to insure that we have been telling the truth. We are still offering our assistance to help you in any way we can in finding you a similar vehicle, or another vehicle of your liking to purchase in the near future. Sincerely, Customer Service manager Any questions or concerns, you can contact me via email or by phone Email: Joe@silverstarakron.com Phone: (234) 678-5665

January 18, 2019

Most Professional Experiece at a Dealership This was by far the most enjoyable and professional experience I have had at a dealership. Oganes and Zach did everything they could to get me approve More

by mczubaj17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgar Tovmasyan, ZACHERY LAWRENCE
January 15, 2019

They did a great job Salesman was very helpful and pleasant....They held car for us till we were able to come. Would definitely recommend this car lot and hopefully will b More

by Ducklover1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 15, 2019

A++++ car buying experience Zach was very helpful and easy going. Nothing felt pressured, he was easy to talk to, and made my boyfriend and I very comfortable. We found the car w More

by Vb2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ZACHERY LAWRENCE
January 12, 2019

Good service Came all the way from Pittsburgh looking for a specific car. They held it for me and I was able to pick it up next day. The guys were very friendly an More

by sikorad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richelle
January 10, 2019

Helpfull and good people Helpfull to get to payment i wanted and offers extra warrenty nice people , not pushy would have others go if looking for a car in future More

by Caminoman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2019

Straight talk and no pressure During the past 40 years I’ve bought many pre-owned vehicles. No other dealership has ever facilitated for me a better experience in purchasing a vehi More

by Westviewer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George and Cody
December 29, 2018

Great Service! Had excellent customer service, took the time to get us a great deal! Would definitely recommend to my friends and family when looking for a vehicle. More

by CamaroGirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 29, 2018

Great Service! Had excellent customer service, took the time to get us a great deal! Would definitely recommend to my friends and family when looking for a vehicle. More

by CamaroGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oganes Tovmasyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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