This is my second purchase i have made at Skyland Auto, and both times I felt taken care of.
I was unexpectedly in the market for a new jeep due to my '12 patriot being wrecked. I was focused on getting a used Jeep Cherokee. I decided one day to start taking a look while my car was still being worked on. Enter Jewel, who listened to my needs as a healthcare worker, a nursing student, and dog dad. She immediately honed in on the fact that there was a better option for me - The Jeep Renegade. I wasn't sure about it, until she convinced me to "just give it a look." I immediately fell in love. She understood I couldn't make the leap yet. She patiently waited 3 weeks. After getting my defiled Patriot back, I contacted Jewel and she was on it... I should also note, she even took the time for a second visit when I brought my partner to come see and test drive the care (she didn't make us feel like her time was being wasted when she could be with another customer!)
Jewel knew what I wanted, what I needed, and what I didn't need, and she stuck to it. Enter now Dwayne, the sales manager. After a very busy day, Dwayne and Jewel stayed past the time the dealer closed to narrow down the exact car for me. They found one out of state, and Dwayne made a promise that he would get it there that weekend. A couple of days later, Jewel reached out to let me know the car would be there.
I arrived that Saturday to get my car... completely excited like a 5-year old going to Disney! Jewel made the magic happen and started the process! I'm pretty sure she was just as excited as I was! Now enter Ryan, the Finance manager. Not once did I feel like he was trying to push me into unnecessary "add-ons." In fact, Ryan spent half of the time in his office calling loan companies, fighting to get me a better interest rate, and skipped over the stuff he knew I wouldn't need or want. . Ryan has a genuine interest in getting to know his customer's, and he actually cares.
They made magic happen today. They got in into a vehicle that I really didn't think I could ever afford while I'm in Nursing school - not only can I afford my 2018 Renegade, but I love it! Thank you guys for taking care of me, and ensuring I got into a vehicle is not only FUN but safe!
I will be bringing my mom up from Charlotte in the Spring so she can buy a car from Jewel, Dwayne and Ryan.
Ok - im done babbling out of excitement!
PS - it should be noted, Jewel is the ONLY sales person I have ever hugged!