"Worst Customer Service"
I checked online first to make sure they had the car I wanted. Signed up for Amazon Gift Certificate when I test drive a car. So far so good. They called everyday and emailed everyday.
I repeatedly told them I would stop in when I had time. They kept giving me appointments I did not sign up for! And calling to reschedule when I did not make the made up appointments. Annoying. When I did make it in I had to ask for help. I was as escorted to a cubicle in a barely air conditioned showroom. The salesman was frasseled at best. Asked all the personal stuff. Name, address, phone, email and what kind of car I was looking for. He went away to photocopy my license. He returned and said he would be right back. 30 min later I get email from dealership asking if I was coming in! I replied that I was there and had been waiting. 20 min later salesman comes back and says he will be 5 more min. 20 min later he shows up and asked what kind of car I was interested in. 😳😡😳😡I THOUGHT HE WAS LOOKING FOR A CAR FOR ME!
In the time I was waiting I was able to overhear another salesman being extremely rude and aggressive to another customer. He was not listening to what they wanted. And saying that the RAV4 is what they wanted. And it was $200 more a month than they wanted to pay!
Back to my salesman. He did not think they had the car I wanted on the lot. Even though it was on the website. He checked the computer then sort of ran around for another 20 min. Finally he went to pull the car around.
We walk out to the car. I read the window sticker. Check the trunk. Get into the car. Turn on the car and a warning light is flashing. I ask what it was. He said it was the trunk. He opens and closes the trunk. Still flashing. He tells me it's fine they sometimes do that. xxx. It's a brand new car. They should not be doing that. Go on the shortest test drive in the history of car shopping. Ask questions about the car. He either tells me false information or has no answers!
When we return he suggests I get out of the car so he can show me a few things since I have so many questions. He takes me to the window sticker and proceeds to mumble the information off to me. I tell him I already read it and that he is just wasting my time. He takes me inside. Asks me if I would be interested in an SUV. (Why?? I live in a city and it's 2017! Why would I buy a car that gets under 30MPG??) he asked me to wait while he checks on the gift card. Comes back wth manager. He then thanks me for coming in and asked if I would be interested in an SUV. 😳Really?? Come on. They wasted 3 hours of my time. I may still buy a Toyota. But not from here
Employees Worked With
Did not get a card. I think Brett emailed me
"A Concern Taken Care Of"
For the past three years I have been with Sloan Toyota of Philadelphia. I leased a car, and then when the lease was up I returned the lease and bought a new car. I was concerned about the process because car-buying is usually a difficult and time-consuming one.
However, they took care of me throughout the whole process and made the process of trading in the lease and transferring to a new car very smooth. They spelled out all the fees very explicitly.
Steve Barsky, their general sales manager, was responsive and supportive throughout the transfer process.
Finally, I recommend this dealership to anyone looking for a great lease, a great car-buying experience, or a good quality car.
"Avoiding New Car Trauma"
- Hot Red Prius
I wanted a new Prius due to the new technology that some Lexus models did not offer. I had a 2013 Lexus that I wanted a fair price for in trade. Another dealer had been insulting by the low number that they presented. Sales representative Mark Vega understood immediately how I wanted to conduct our business.. Sloane was very fair. and did not waist my time. The entire process was relaxed, fair, and efficient.. I have a new Prius.
Employees Worked With