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Sloane Toyota of Glenside - Service Center

4.5

17 Lifetime Service Reviews

527 N Easton Road, Glenside, Pennsylvania 19038

17 Reviews of Sloane Toyota Glenside - Service Center

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November 06, 2018

"Mike Graham"

- John Hopson

Just a note to express my thanks to Mike Graham for his consideration and service on my behalf on 31 Oct 18. I bought my vehicle to Sloane’s for state inspection and break service and Mike took care of all arrangements. The Sloane Glenside website is excellent, and I was able to submit a request for service. Mike accepted the request and took care of everything. After check-in, Mike arranged for me a car rental, then kept me informed throughout the day of my cars progress. Mike provided me access to Speed Pay, which expedited the final checkout process. Final checkout, which included rental car return, transport to Sloane’s, and final payment verification, took approximately 15 minutes. Excellent service in my estimation. Thanks Mike for everything.

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Recommend Dealer
Yes
Employees Worked With
John Hopson
Nov 07, 2018 -

Sloane Toyota of Glenside responded

John, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, Richard Rozzelle Service Manager Sloane Toyota Glenside 215-885-5400 office

October 09, 2018

"Service manager Richard Rozzelle "

- Tameah78

I had to take my car in for an oil change & the following week a State inspection. After a miscommunication with my advisor, I was never contacted when my vehicle was ready. I contacted the service manager & he was very accommodating. He made sure that I felt heard, he offered a solution & he made me feel like my business mattered. I will definitely be taking my car in to be serviced in the future. As a matter of fact, both my partner & I will be purchasing our next vehicle from here because we both drive Toyota’s.

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Recommend Dealer
Yes
Employees Worked With
Herb
Oct 10, 2018 -

Sloane Toyota of Glenside responded

Thank you for the feedback! We are grateful you chose Sloane Toyota of Glenside for your automotive needs. We look forward to working with you again in the future! Sincerely, Richard Rozzelle Service Manager Sloane Toyota Glenside 215-885-5400 office

September 05, 2018

"Pandora Access to my Camry "

- Beth123

Rob Fox is smart courteous and helpful. He knows the answers to questions about my Toyota. He answers questions about Bluetooth, Leasing and general care of my car.

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Recommend Dealer
Yes
Employees Worked With
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 07, 2018 -

Sloane Toyota of Glenside responded

Thank you for taking the time to write this review. We are pleased to hear that Rob was able to provide an efficient and overall positive experience. Thank you for choosing Sloane Toyota of Glenside! Sincerely, Jeff Lish – General Manager – jeff.lish@sloaneautos.com - (215) 885-5400

August 17, 2018

"Simply the best "

- Iggydeez

I came in for my 15,000 miles service and was greeted with a smile, great service and awesome atmosphere. Was literally in and out.

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Recommend Dealer
Yes
Employees Worked With
Jamie Findley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jeff Lish
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Adam Wagner
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Richard (service manager)
Aug 19, 2018 -

Sloane Toyota of Glenside responded

We appreciate you working with our service department to keep your vehicle in tip-top shape! Please don't hesitate to call if we can help with anything at all. Thank you for choosing Sloane Toyota of Glenside! Take care. :Sincerely, Richard Rozzelle Service Manager Sloane Toyota Glenside 215-885-5400 office

August 10, 2018

"What a dealership should be like"

- gws2980

The experience starts when you enter their lot and you find a great selection of their vehicles. A well trained member of their sales team will help you find the vehicle of your dreams. They will work with you at your pace. Once you sign the agreement, you will be part of the family. The sales team will help you schedule an appointment for scheduled maintenance. You will be surprised how their highly trained technicians complete their work.

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Recommend Dealer
Yes
Employees Worked With
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Grahm
Aug 13, 2018 -

Sloane Toyota of Glenside responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Thank you for choosing Sloane Toyota of Glenside! Sincerely, Richard Rozzelle Service Manager Sloane Toyota Glenside 215-885-5400 office

June 19, 2018

"Great experience"

- Nicole

Great people, timely service and service done right! They told me the service would be about an hour and it was right on the money - the waiting area was comfortable and nice so I was able to do my work while I waited.

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Recommend Dealer
Yes
Employees Worked With
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

Sloane Toyota of Glenside responded

Nicole, thank you for the feedback! We are happy to hear of your positive experience at Sloane Toyota of Glenside, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Richard Rozzelle Service Manager Sloane Toyota Glenside 215-885-5400 office

May 16, 2018

"Salesman and service"

- Airliner4

This is my second vehicle purchased from Rob Fox at Sloane Toyota of Glenside. He has been awesome with the sales process as well as helping with the service side of the dealership. I recently helped my daughter purchase her first Toyota, Rod Fox when out of his way to make her first purchase one to remember. So to sum it, I am about to purchase my third and will go no where else but Sloane Toyota and see Rob Fox.

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Recommend Dealer
Yes
Employees Worked With
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 17, 2018 -

Sloane Toyota of Glenside responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Jeff Lish – General Manager – jeff.lish@sloaneautos.com - (215) 885-5400

April 21, 2018

"ROB FOX-BEST SALES REP I HAVE EVER HAD!"

- Lewis

ROB FOX PROVIDES xxx (POSITIVELY OUTRAGEOUS SERVICE). I’VE PURCHASED 4 TOYOTAS FROM ROB OVER THE PAST SEVERAL YEARS - ALL PLEASANT EXPERIENCES. RECENTLY I CHANGED MY PHONE SERVICE WHICH PRESENTED A TECHNICAL PROBLEM FOR ME GETTING IT TO BE A BLUETOOTH CONNECTION. I CALLED ROB WHO TOLD ME TO COME TO THE AGENCY. 10 MINUTES LATER I WAS THERE & ALTHOUGH ROB WAS BUSY, HE IMMEDIATELY STOPPED WHAT HE WAS DOING. 5 MINUTES LATER I WAS ON MY WAY WITH 4 SPEED DIAL PHONE #s ADDED & HANDS FREE SERVICE. xxx

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Recommend Dealer
Yes
Employees Worked With
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 23, 2018 -

Sloane Toyota of Glenside responded

Thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Sincerely, Jeff Lish – General Manager – jeff.lish@sloaneautos.com - (215) 885-5400

February 23, 2018

"Great service experience "

- Pvjoy7113

I just had my car serviced by Sloan in Glenside. They were so nice and efficient. I waited for my car to be done and they continuously gave me updates about progress. The wait time was less than I expected. Overall it was a great experience.

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Recommend Dealer
Yes
Employees Worked With
Craig Appel
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Rob Fox
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tom Welsh. Herb Lindley
Feb 25, 2018 -

Sloane Toyota of Glenside responded

It is wonderful to hear that our staff at Sloane Toyota of Glenside was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Tom Welsh – Service Manager – t_welsh01@sloaneautos.com - (215) 885-5400

February 07, 2017

"Pathetic Service and arrogant behavior"

- PV

I don't even want to give them 1 star. Pathetic service I have ever experienced in my life.I gave my car for service as it gave engine check notifications, l had purchased extended warranty and it was a brand new 2016 corolla bought in Jun 2016 bought from the same dealer- Toyota Sloane glenside. I gave it for servicing, and called minimum thrice in a day to know about the status, service representative was very rude and arrogant, he did not answer anything about the car status, he did not even bother to answer what happened to car, I was worried and contacted Toyota USA and told them entire story they said they cannot do anything as I am having dealer warranty , after 3 minutes I got a call from dealer service center and they told that I filled diesel in my car hence engine broke down, they also mentioned that it's my mistake and hence it cannot be covered in extended warranty, they also told that it would cost $700 to clean the fuel tank. First of all I always refill fuel from sams club which do not sell diesel so there was not even a single chance that I unknowingly filled diesel in my car. I told it to them clearly but they did not listen and continued telling same investigation. On day 2, I called them again and told that I would go for second opinion, after few minutes I got a call back from them stating that it was not fuel issue but rodent has damaged the wire harness and it would cost $350 to fix it. How can you have 2 different investigations within 2 days time. One thing I learned is they try to fool you by giving different reasons , they just want to charge more money and unnecessarily put the service cost on customer Please be alert before going to this dealer.l would strongly not recommend it.

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Recommend Dealer
No
Employees Worked With
Herb Lindley
Feb 20, 2017 -

Sloane Toyota of Glenside responded

We're concerned to hear about the problems you're experiencing with your Corolla. We always want to provide our customers with hassle-free service and clear communication. We would like to discuss this with you to see how we can help; your satisfaction is important to us. Please contact me so I can work on making things right. -Steve Geissler, General Sales Manager, steve.geissler@sloaneautos.com, 215-885-5400 x8223

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