I can't really speak to the dealership as a whole or the entire buying process, but I had an outstanding experience with Mark Laperriere. I found a vehicle on the Smith Gray Buick website that I thought might be a good fit for me, but I live almost three hours away. Without me asking, Mark used his phone to give me a video walkthrough of the car and showed me some specific items which he wanted to be sure I knew about before I made the trip to see the car myself. This helped me decide that this wasn't the right vehicle for me.
Mark was clearly focused on making sure that I made an informed decision that I would be happy with.
This is just what I want in a car dealer and I wouldn't hesitate to buy a car from Mark in the future.