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Smith Gray Buick GMC

4.9

120 Lifetime Reviews

16573 Conneaut Lake Rd, Meadville, Pennsylvania 16335
Call (814) 724-8240

120 Reviews of Smith Gray Buick GMC

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October 14, 2017

"a COOLBEANS Terrain"

- Sy Marie

had looked a few places online and had found the prefect car for me at Smith-Gray, next day my mother and I test drove it. (I was incredibly anxious about test driving a vehicle with a sales person but we were about to test drive it ourselves without a sales person) I loved the vehicle and ended up getting it within two days of test driving it. Mark Laperriere was a very down-to-earth guy who helped immensely with getting me into my 2011 GMC Terrain; can't thank him enough!!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 04, 2017

"truck"

- Bill

I was looking for a used truck with a lot of accessories. These don't exist on my lots. James Hillwig came out to talk, worked very hard to meet my requests with many back and forth communications. It took awhile, but he found what I wanted, picked it up at auction to meet my financial expectations, and modified my trade in as well. He is a very hard working, honest young man.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
James Hillwig
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 22, 2017

"Happy Husband"

- Christine Lilly

My husband found the truck he wanted on the Smith Gray Buick GMC website, so we took a ride to look at it. We were met by James Hillwig, who was very friendly and very knowledgeable about this particular truck. He didn't try to high-pressure us into buying this or another, more expensive vehicle, and never tried to hide the price (like a competitor did when we went to their lot a few days before). After making the decision to buy it, the financial process was handled competently by Jim Zaphiris, who made sure we understood everything before letting us the papers. Overall, we had a very good experience at this car dealership, and I have one very happy husband!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Hillwig
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 15, 2017

"Andy's retirement suv"

- Debra Gerbik

We went to Smith Gray looking for options to buy a new or uses GMC Acadia for my husband to have when he retires in February. Justin made a great first impression. He and Jim (finance) worked with us every step of the way and we were able to bring home a 2012 Acadia, in our price range, last night. We have already told a few friends to check them out before they buy their retirement vehicle.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gray
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 05, 2017

""Exceptional Dealership""

- YukonXL!!

Having visited several area dealerships and getting more than a little frustrated I stopped by Smith Gray Buick GMC. Boy what a difference! I met salesman Mark Laperriere who patiently worked with me in finding the exact vehicle I was looking for as well as working out a very competitive deal (my purchase involved a trade). Mark is very knowledgeable , professional and a good guy. The dealership is family owned and does not conduct itself with "High Pressure" tactics....much appreciated. I am very satisfied with all aspects of the purchase as well as my new vehicle. Thanks Mark and staff!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 01, 2017

"Another moment in history "

- Deacon and his wife

As usual, our experience with Smith-Gray was outstanding. Jim and Mark helped make trading in a mighty 8 cylinder truck for a delightful, fuel efficient car mostly painless. Downsizing is never easy but a necessity of aging!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 18, 2017

"Second purchase and thrilled. "

- Buick.2012yay!

This is the second used vehicle we have purchased from Smith Gray and they are phenomenal. Thank you Mark and Justin for making this experience a positive one!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 15, 2017

"Another good experience."

- Lori Bogda

This is the third vehicle we have purchased from Smith Gray. We look forward to another positive experience. Mark did a great job explaining the options on the vehicle. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 01, 2017

"Very smooth process."

- mddo

Mark was very helpful and informative. He worked hard to get the best price and lease option available. Jim made the leasing and paperwork as unobtrusive as he could. Would definitely recommend these guys if you are in the market for a GMC product.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 26, 2017

"One of the best dealers we have ever dealt with."

- Lona Drum

Our rating is of the highest. The service and information given was thorough and thoughtful. The process of our purchase was made easy and conversation was great. Really appreciate the time given to us by Justin, Jim and Mark. Felt very satisfied as we left with our new truck and the assurance we were given that anything that we misunderstood would be explained with just a visit. We have dealt with Smith-Gray for a number of years and plan to do so in the future. Thank You so much. Gary and Lonnie Drum

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Justin Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Laperriere
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jim Zaphiris
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Gray
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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