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35 Reviews of Smithtown Kia - Service Center
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December 02, 2021
DISAPPOINTED! Bought a Kia thinking it would be a great choice and I’m already regretting it. They’re service department is so rude it’s a slap in the face. Just bought the car in September and has been br choice and I’m already regretting it. They’re service department is so rude it’s a slap in the face. Just bought the car in September and has been brought in 2 times already. “No car rentals”. They expect you to be car less. The assistant manager Tom should take a class in manners. Completely disgusting. Does not want to help what so ever. The man in service Eric, isn’t the nicest either. Everyone wants to look at you has if your dumb and it’s “your problem”. Stay away from this dealership. Such a scam. After going back and fourth for days about a rental, they gave me a trashy car with bad brakes and tires that are balding. BE AWARE. Infiniti is was more professional. Honestly, anywhere is more professional than this place. More
by Angcruz04
Employees Worked With
N/a, Mike Halliday
Helpful July 22, 2021
Nice and quick when it came to taking my money. Car died in a week, service is terrible. Still no car 4 days later, not even a loaner that is supposed to be a courtesy they pride themselves in offering! SO in a week, service is terrible. Still no car 4 days later, not even a loaner that is supposed to be a courtesy they pride themselves in offering! SO DISAPPOINTED! UPDATE: Only after getting my original salesman Mike Halliday involved did I get to speak to the service manager, so thank you Mike. They FINALLY got me a car to use. As grateful as I am to not ask people for rides to get to work at 7am, I am not happy I had to call again, multiple times in one day, insisting that someone on the management team get involved. Oh and the loaner has a "needs maintenance, contact dealer" message on the dash the minute I first started it. More
by Mapnyer
Employees Worked With
Kevin, Paul unresponsive to me, Mike Halliday
July 07, 2021
We would like to acknowledge Mike in the Service Department for his efficiency and professionalism. Having planned a last minute trip, we were in immediate need of a hitch to be installed on our ve Department for his efficiency and professionalism. Having planned a last minute trip, we were in immediate need of a hitch to be installed on our vehicle. Mike went above and beyond to make this happen for us, and we are extremely thankful! Mike is a pleasure to work with and Smithtown KIA is lucky to have him! More
by Danielle
Employees Worked With
Mike in Service
June 13, 2021
Great Customer Service, Mike and Thomas were excellent and very helpful. Second time going and to lease another vehicle in addition, brought friends to lease as well. We left happy and satisfied. Defini and very helpful. Second time going and to lease another vehicle in addition, brought friends to lease as well. We left happy and satisfied. Definitely returning in the future. More
by Ruby M
Employees Worked With
Thomas Carapano, Mike Halliday
April 28, 2021
Gerard Remmie was my salesperson he was very friendly, accommodating and courteous. He made purchasing a new car fast and easy. Smooth transaction. Excellent experience. Thomas Catapano did my final p accommodating and courteous. He made purchasing a new car fast and easy. Smooth transaction. Excellent experience. Thomas Catapano did my final paperwork he was wonderful, thorough, fast and friendly. More
by lynne9860
January 26, 2021
Our salesman, Gerard Rennie, was super personable and not pushy at all. He was knowledgeable about every scenario and answered questions honestly and professionally. I would definitely recommend Gerard to an pushy at all. He was knowledgeable about every scenario and answered questions honestly and professionally. I would definitely recommend Gerard to anyone who visits Kia of Smithtown.i More
by Sandulb21
Employees Worked With
August 25, 2020
For a GM he is HORRIBLE, he won't return phone calls or emails to an UNHAPPY customer who was FRAUDULENTLY charged on their credit card! DO NOT GIVE THEM your credit card!!! I am fiiling FRAUD charges agai emails to an UNHAPPY customer who was FRAUDULENTLY charged on their credit card! DO NOT GIVE THEM your credit card!!! I am fiiling FRAUD charges against them!!! In CA and NY!!! More
by k9mozer2002
December 21, 2019
Remote Start Alex helped me with my remote start app, which he is a sales person and heard my problem and came over and solved my problem Alex helped me with my remote start app, which he is a sales person and heard my problem and came over and solved my problem More
by rjdelorenzo
Employees Worked With
Alex Fischler
October 08, 2019
Excellent Service Had my first complementary oil change at 5000k. I was in and out within 30 minutes. Unlike the Honda dealership with my other car (2 years old but wit Had my first complementary oil change at 5000k. I was in and out within 30 minutes. Unlike the Honda dealership with my other car (2 years old but with a litany of electronic problems). Felt Kia care for their customers. No more Honda's anymore. More
by Qualityphilic
October 03, 2019
I recently visited Smithtown kias service department for a regular oil change and inspection, I would like to say that Kevin Bortoli and his team were outstanding in their customer service! I would highly r a regular oil change and inspection, I would like to say that Kevin Bortoli and his team were outstanding in their customer service! I would highly recommend this service department to all my friends and family. Great job all around ! More
by Rennie
Employees Worked With
Kevin Bortoli
