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Smithtown Volkswagen - Service Center

St James, NY

4.4
1,097 Reviews
Call Service Center (631) 724-6600

1,097 Reviews of Smithtown Volkswagen - Service Center

Sort by
April 03, 2024

Noah was great, very helpful. I had an appointment and he was ready and got me in and out quickly. More

by dkb2225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your feedback and look forward to seeing you again soon!

Helpful
April 01, 2024

Everyone who works at this dealership is professional and very helpful. This is my second car I have leased through them More

by MESWALTON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Smithtown Volkswagen responded

hank you for your loyalty and for sharing your positive experience with us. We're delighted to hear that our team members have been consistently professional and helpful throughout your interactions with our dealership. It's wonderful to know that you've chosen to lease your second car through us, and we appreciate your trust in us. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Helpful
March 30, 2024

Great job on my oil change and first service The technician did a great job of taking care of my car More

by wbuess1098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Smithtown Volkswagen responded

Thank you for your positive feedback regarding your recent oil change and first service with us. We're delighted to hear that our technician provided excellent care for your car. If you have any further questions or need assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

Helpful
March 30, 2024

Noah was very professional, facility was well kept and the staff was extremely welcoming 10/10. More

by MrSmith1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Smithtown Volkswagen responded

Thank you for taking the time to share your feedback. We're thrilled to hear that Noah provided you with professional service and that you found our facility well-kept. Ensuring a welcoming environment for our customers is a top priority for us, and we're delighted that our staff made you feel comfortable during your visit. Your perfect rating means a lot to us, and we're grateful for your recommendation. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

Helpful
March 29, 2024

I was greeted when I walked to the service desk. The expected return time of car car was accurate and the time the job took was reasonable and performed with excellence. Very pleased! More

by BACKSPACER1112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Mera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
March 27, 2024

It was good besides they called me the next day for a recall I don’t know why they couldn’t do that while I was there More

by NPANTOPOULOS
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Smithtown Volkswagen responded

Thank you for bringing this to our attention. After investigating the matter further, it appears there may have been a misunderstanding. We understand that you may not be inclined to amend your review at this time. However, we remain committed to ensuring your satisfaction and addressing any concerns you may have. Please feel free to reach out if there's anything else we can assist you with."

Helpful
March 27, 2024

Why 15 words? The service was great, the experience was great and very timely. This survey is too long, and 15 words is u realistic. More

by cnoto29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We're pleased to hear about your positive experience at our dealership and we look forward to seeing you again soon!

Helpful
March 26, 2024

Workers were extremely helpful and inviting easy to talk to and answered every question of kine More

by MP6254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Smithtown Volkswagen responded

Thank you for the five-star review! We appreciate your kind words and we look forward to seeing you again soon!

Helpful
March 23, 2024

A rental car would be helpful when you need to leave your vehicle at the dealership overnight. Otherwise decent service. More

by fmonty77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Weiner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Smithtown Volkswagen responded

Thank you for your four-star review! We appreciate your feedback and we look forward to seeing you again soon!

Helpful
March 20, 2024

The service at this dealership was very professional, polite, kind and friendly. They made me feel like family. More

by delmorelongisland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
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Mar 22, 2024 -

Smithtown Volkswagen responded

Thank you five-star review! We're pleased to hear about your positive experience at our dealership and we look forward to seeing you again soon!

Helpful
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