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Smythe Volvo - Service Center

Summit, NJ

5.0
1,157 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family

40 River Road

Summit, NJ

07901

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1,157 Reviews of Smythe Volvo - Service Center

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June 01, 2012

Smythe Volvo dealership it OUTSTANDING!. I work mostly with Tony Plesh, service, and Tom Rzasa, sales. I have full confidence in all their advice. They are always extra friendly, courteous, and very com More

by Richard Allan Lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Jun 01, 2012 -

Smythe Volvo responded

It is customers like you who make our job much easier and enjoyable. Thanks you for taking the time to share your opinion of Smythe Volvo. Hopefully we can keep your Volvo's on the road for years to come. We'll see you at the next service.

June 01, 2012

The customer service at Smythe Volvo has always been excellent. That 's one of the many reasons we keep going back. We're on our 2nd or 3rd Volvo from Smythe. More

by juanorama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
Jun 01, 2012 -

Smythe Volvo responded

We appreciate you taking the time to send in this positive response. Repeat business is a great compliment to us. We strive to always provide the same high level of service you have come to expect. We'll see you next time in and thank you for your business.

May 31, 2012

I have had a lot of issues with my suv over the past couple of years, and Tony has always been there for me, listening carefully, trying to help me out, and trying not to break the bank. He has ensured More

by m.zegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony , Tony Plesh
May 31, 2012 -

Smythe Volvo responded

Melinda, While I'm glad to hear Tony is doing a good job taking care of you, I am not happy to hear about the issues you've been having with your Volvo. I will look into this and contact Volvo.

May 31, 2012

My experience with Smythe Volvo has been excellent. Kevin, Sean and Tony went out of their way to provide a solution to a problem I had with my 2010 S80. That problem was resolved professionally and t More

by herbjbrennan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
May 31, 2012 -

Smythe Volvo responded

I am glad you are happy and that we were able to work out a good solution. When we have a customer in need we try to look at the situation from the customer’s perspective. From this vantage point, it always makes sense to find a way to make the customer happy. Thank you for your business and for the thoughtful comments.

May 30, 2012

The showroom and service facility were clean and organized. I was greeted by Steve in the showroom, who was very friendly and showed me to the area where the car would be serviced. I then met with More

by giantsfan83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Stephen Bergamo
May 30, 2012 -

Smythe Volvo responded

That is the kind of experience we strive to have all of our customers come away with. Sometimes it is the little things that make a difference. Having a clean waiting room with fresh coffee and being greeted with a smile is enough to make a difference. Thank you for taking the time to give us that nice review.

May 29, 2012

As always, the team at Smythe provided excellent service on our recent visit to the dealership. Sean Flanagan greeted me upon arrival and assisted me with ever aspect of the 30,000 mile service of my V50. More

by whaemmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 30, 2012 -

Smythe Volvo responded

Thank you for your kind words. You mention family in your review and it is the family atmosphere we try to provide. Treating our customers as mothers, fathers, brothers, and sisters really gives us the perspective we need to provide our customers with the best service possible.

May 27, 2012

We've had our car serviced at Smythe for years. The service is always top notch and employees knowledgeable and friendly. I waited for the car and they set me up with a work area while I waited. More

by ccotnoir
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gretchen Cotnoir, Nick Pavano
May 27, 2012 -

Smythe Volvo responded

The owners and managers of our business are here every day to ensure that what you love about Smythe Volvo - everyone can too. Your loyalty to our business will never be taken for granted and is always appreciated. Thanks for taking the time to write us.

May 26, 2012

I live on Long Island and can have my Volvo serviced at a number of dealers. I travel all the way to New Jersey for Smythe Volvo. I leased my vehicle from them and have it serviced there. I have never expe More

by danielsydor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
May 27, 2012 -

Smythe Volvo responded

That is a terrific endorsement. We are blessed to have customers like you. We will continue to focus on maintaining the level of service you have come to expect. We look forward to seeing you and your next service. Thank you for your kind words and your business.

May 25, 2012

Took my 2009 S80 for service; waited while enjoying free coffee. Nick was very friendly and a real professional. Am a loyal customer since 1999. More

by jetoney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Pavano
May 27, 2012 -

Smythe Volvo responded

We really appreciate you taking the time to give us this positive review and we appreciate your years of loyalty.

May 24, 2012

I came in for a replacement back up camera for my XC60. The work was completed on time and in good order. Always a pleasant experience. More

by gredgate
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 24, 2012 -

Smythe Volvo responded

On time, in good order, and pleasant - that's our job. Thank you for taking the time to post a positive review for Smythe Volvo. We'll see you at your next service.

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