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Smythe Volvo - Service Center

Summit, NJ

About
Employees
Reviews
5.0
1,156 Reviews
Smythe Volvo recently joined the Dealerrater.com community and we are very proud of how quickly our customers have taken to posting such positive comments. Our mission statement is: Smythe Volvo is more than a place to purchase and service your vehicle, it is a business with a philosophy of treating every person as a member of our family, the Smythe Volvo family. Here you will experience a welcoming, genuine, and appreciative environment where our courteous professionals strive to help you with decisions concerning all aspects of owning a Smythe Volvo. We stand out for these reasons and continue to search for ways to further refine our business to better serve our great customers and community. The Flanagan Family
Visit Service Center Website
Call Service Center (908) 273-4200

40 River Road

Summit, NJ

07901

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Appointment Details

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1,156 Reviews of Smythe Volvo - Service Center

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February 06, 2024

Jean Delva went the extra step in assisting me with my Volvo on call. He was efficient and helpful. I appreciate his help! More

by fborzelino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Delva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jean Delva
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Feb 07, 2024 -

Smythe Volvo responded

If you look through Jean‘s reviews, you’ll see he goes the extra step all the time. Thank you for pointing that out. We appreciate your business.

Helpful
February 05, 2024

Excellent customer service, Dina and John (in parts dept) were amazing! Everyone in the building is so kind, knowledgeable and friendly. The waiting room is very comfortable and I was able to work while I wa More

by salter572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Shannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John, in the Parts Dept
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Feb 07, 2024 -

Smythe Volvo responded

Thank you for this great review towards our service and parts departments. It is rewarding for all of us to read. We are fortunate to have customers like you.

Helpful
February 01, 2024

Jean was extremely professional and helpful in assisting me with re- installing my Volvo app. He was patient, knowledgeable and courteous. I was reluctant to come by but Jean allayed my concerns. Jean is More

by Deborah.r.lyons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Delva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Smythe Volvo responded

Thank you Debbie, Jean is a true professional and very up-to-date on his product knowledge. It is important to us that our customers know all about the features on their cars. Thank you for this great review.

Helpful
January 28, 2024

Clean, expedient, accurate estimate of time to complete service, courteous and polite service staff. Mark Terry went above and beyond More

by Jpsara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 03, 2024 -

Smythe Volvo responded

It is rewarding for Mark and our team to read this review about our service department. Thank you for taking the time to share your experience.

Helpful
January 20, 2024

The service overall and the individual who assisted me was fantastic. They were very professional and kept me up to date through the service. More

by Rganspowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Smythe Volvo responded

Thank you. Communication in our service department is something we focus on daily. Todd is a true professional and excellent at communication. Thank you for posting this review.

Helpful
January 13, 2024

For all these years, Dina has been great especially under some urgent situations. She is always looking for ways to help and meet the needs of the moment. Her advice about what to do in different situatio More

by Mradi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dina Thomson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Smythe Volvo responded

Not only is Dina a great person, but she is a real professional and a strong member of our service team. Thank you for taking the time to share these kind words.

Helpful
January 11, 2024

The recent service vist as a follow up on our 2020 v60 cross country went very smoothly. All issues addressed and resolved. Very professional. The phisical service facility is well resigned. More

by Bbb249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2024 -

Smythe Volvo responded

We appreciate this great review toward Todd and our service department. We look forward to seeing you at your next scheduled maintenance.

Helpful
January 06, 2024

He was very helpful and took the time needed to solve my problem. Excellent customer experience More

by kfertig16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abood Katib
5.0
This rating includes all reviews, with more weight given to recent reviews.
Henry Zhu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Colbeth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Delva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francine O'Donnell
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Feb 07, 2024 -

Smythe Volvo responded

It is important for us to spend whatever time is needed to make our customers comfortable with their experience of buying or servicing a vehicle. Thank you for taking the time out of your day to post this five star review.

Helpful
January 01, 2024

Extremely helpful sales and service department. Would definitely recommend Smythe to anyone looking for a Volvo. More

by ml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2024 -

Smythe Volvo responded

Thank you for your recommendation and thank you for choosing Smythe Volvo. We appreciate your business.

Helpful
December 29, 2023

This is my third Volvo and they always do a great job taking care of my cars. I highly recommend them. Very professional. More

by Jcordasco1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Terry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 01, 2024 -

Smythe Volvo responded

We appreciate your loyalty and recommendation. We are fortunate to have customers like you. Your recommendation is very important to us and we hope you have many safe and happy miles in your new Volvo.

Helpful
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