Sound Ford

Sold me a “certified” car that had a clearly pre existing problem, manager accused me of lying, refused to acknowledge problem or release service records, acted like a bully. No excuse for his misogynistic problem, manager accused me of lying, refused to acknowledge problem or release service records, acted like a bully. No excuse for his misogynistic disrespectful behavior. Sales guy was nice but had no power to help. Once you sign, you are on your own. Wish I had looked at dealer reviews beforehand! More

They wont call back or. look to see why my hood indicator keeps coming they dont answer any of.their phones look to see why my hood indicator keeps coming they dont answer any of.their phones More

They never got back to me about whether I qualified or not. Very disappointing experience. not. Very disappointing experience. More

BUYER BEWARE - DO NOT TRUST THE SALES PEOPLE! The sales people at Sound Ford are nice enough to get you to buy, but I found that when I counted on them to be my expert for the things I didn't kno The sales people at Sound Ford are nice enough to get you to buy, but I found that when I counted on them to be my expert for the things I didn't know, which most of us are not car and truck experts, they chose to mislead me on the vehicles capabilities to make the sale instead of pointing me in the right direction. When I talked to their mechanic the VERY next morning to follow up on the improvements my sales person suggested, the mechanic told me I was mislead. I immediately followed up with my sales people, who refused to anything other than offer trade this one in for a more expensive one. I asked to speak with the manager and they refused to transfer me to the manager. I left messages with finance, and they have yet to return my call as they know my name and number now. I am now COMPLETELY being ignored. SO... MAKE SURE you know your stuff before you shop here, or you might get duped into buying something that looks good, but isn't what you wanted. More

Caused $4,500 of damage to my paint with "free" wash. Won't own up to it. Absolutely bogus. I showed them the proof and they still didn't own up to it. NEVER GOING BACK. Won't own up to it. Absolutely bogus. I showed them the proof and they still didn't own up to it. NEVER GOING BACK. More

Bought a used truck from them. Drove five hours back home with no issues. The next morning, I discovered the heater/defrost was not working. Both myself and their mechanics did not catch the previous owner with no issues. The next morning, I discovered the heater/defrost was not working. Both myself and their mechanics did not catch the previous owner had re-routed heater core hoses. Joe Kaylor was extremely helpful and he resolved the issue to my 100% satisfaction. More

Lemon lot with bad communication with other departments. Would not recommend this place to anyone who needs a reliable car or truck. I was looking for a truck. Did not car about the lable but need it to b Would not recommend this place to anyone who needs a reliable car or truck. I was looking for a truck. Did not car about the lable but need it to be in my price range. When to about 6 different local areas and could not find anything. Called around and final found a truck. Talked to Frank and sounded like he knew what was what. Offered him a reasonable deal so we would not have to drive out there for nothing. When I got there on time they showed me the truck and it was still dirty even though they said it was very clean. He then handed me to someone else for the test drive and she had no clue what was going on. Test drive was short and slow. Then frank came back to the picture and tried to haggle the price with no luck. The over all finance guy felt like he hated being there and kinda rude. Now after I got the truck back home for a few days. The engine light came on and flashing too. Which means don't drive the truck at all. So very annoyed by it. So the problem is a bad cylinder for the truck and will cost me over a grand to fix it. When I asked frank about it it was like he I'm just the sales guy not the mechanic I can't foresee the future on all cars and trucks. So wishes me all the best and hope everything works out for me. Beware of this place and find a better place for any car or truck. Not military friendly as well. More

Clueless service staff that charged me for information I already knew, would NOT get off their butt to find the reason I took the vehicle in and then quoted me on OUTLANDISH price to do a simple 1/2 hour jo already knew, would NOT get off their butt to find the reason I took the vehicle in and then quoted me on OUTLANDISH price to do a simple 1/2 hour job I did myself. If they had addressed the issue I requested, I might have a usable car instead of having to rent something each week until I find a Ford service center that actually has some sense of customer service. In the mean time, AVOID this service center. More

Swindlers looking to rob you. So I purchased a focus "regrettably" price tag was 20k. I had $7500 down payment. Did they take that 7500 off sticker price and finance the balance? NO THEY DID NOT. They f "regrettably" price tag was 20k. I had $7500 down payment. Did they take that 7500 off sticker price and finance the balance? NO THEY DID NOT. They financed the 20k price of the car which with fees brought my total to 30k! Then they put my 7500 Down payment towards the 30k and I still owe 23k on the car. xxx! xx! Dont buy unless you buy it out right! They should have just financed me for 13k! M.F.ERS More

The service here is great! Just came down looking to buy a car and left the lot with a new highlander two hours later counting the 30 minutes test drive. Fast and great service, the people here are great! J a car and left the lot with a new highlander two hours later counting the 30 minutes test drive. Fast and great service, the people here are great! Joe and Paul helped us out and I’d recommend going to them when coming to this location. More