South Bay BMW

Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service! More

11/10/22 recommended heater core repair pd $1145 brakes not needed outrageous mislead me not needed outrageous mislead me More

Things that were working fine stopped working after I had my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have proof. They charge so much for every little thing I am really sick and tired of every visit costing me thousands of dollars. Yes I understand the parts are expensive and needed, but there are a few things that didn’t involve any parts and an early task while checking out the car, but they want to charge labor for it… so I’ll do it myself. It’s not at all a good feeling when they don’t try and give you great service. I would have just said Sure I’d be happy to help you do xyz!!! Easy!!!! But they make your experience a nightmare by charging you hundreds of dollars to do anything. And the BMW dealership in Long Beach is even worse it’s soooo shady what they did to me when I took my car in for a simple repair and service I will never even go close to it. Talk about nightmares do not go there for anything. I love my car I wish the services were a better experience. I dread every visit. They drain my bank account each time. My rep is very nice and he is just the messenger he is not the one making any price decisions and what to charge and what not to charge so I am not complaining about the rep at all. Don’t shoot the messenger… this dealership visits are just too expensive. Cost of labor is like the hourly wages of a neuro surgeon. More

Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. More

Another unhappy experience with the service department. Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smo Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smooth until the valet pulled my car up. I noticed a piece of paper on my dashboard so I took it down. To my surprise, it was part of my contract from another vehicle I recently purchased. I had it rolled up in my drivers door. Someone went through my personal papers and wrote the tag number on the back and stuck it in the window. I was absolutely furious. Along with that, the contents of my drivers door was thrown in the passenger seat including Kleenex someone used. I don't use Kleenex and had detailed my interior and exterior the day prior. The work was on the passenger door so I don't understand why anyone was going through my driver door throwing my things around. That added insult to injury as a few days prior, my three year old found a marijuana joint in the loaner car. What if he would have put it in his mouth instead of saying "Daddy I found a french fry?" I don't smoke, don't believe in drugs and question who cleans these loaners? Or did the joint come from the staff cleaning the cars. I received a very mediocre apology from the service manager and was sent on my way. I'm extremely disappointed as I have purchased numerous vehicles from here and so has my family. 15 within the last three years to be exact. I expected more. A very dissatisfied customer. More

McKenna South Bay BMW dealership is #1 and the staff are awesome. You will walk out happy and satisfied with the deal you just made. I wanna thank John Hall and his team (Reggie Jones, Darrin, and Ms. E. Pe awesome. You will walk out happy and satisfied with the deal you just made. I wanna thank John Hall and his team (Reggie Jones, Darrin, and Ms. E. Perry) for their help today with my new 2022 330i M sports. This is my 5th BMW that I have purchased from McKenna South Bay and every time I purchase I’m a happy customer walking away. Thanks guys, can’t want to 🏎💨 around town this weekend I’m my new ride. More

Leased a loaner. Got a decent monthly payment, but the car has an issue that the dealer refuses to discuss. Don’t get used from these guys. Got a decent monthly payment, but the car has an issue that the dealer refuses to discuss. Don’t get used from these guys. More

Marc Cleary is the reason I did not continue to do business with South Bay. He was rude and condescending to me on the phone and acted like I was bothering him.. I told him exactly what I wanted and h business with South Bay. He was rude and condescending to me on the phone and acted like I was bothering him.. I told him exactly what I wanted and he proceeded to try to convince me I wanted something else. Totally unacceptable. I’ve since moved on and leased from another dealer. More

Christian has no Integrity. He was going to buy my X2 and because I didn’t like him and didn’t want to work with him, he said he bought five x2’s and didn’t need my car. Where i He was going to buy my X2 and because I didn’t like him and didn’t want to work with him, he said he bought five x2’s and didn’t need my car. Where is his Integrity?? Very Childish for a man. I’ve been a BM W owner for over 20 yrs and BMW just treated me like I don’t matter. Very, very disappointed. More