South Bay Hyundai - Service Center

No communication. I was supposed to get a paint job done and covered by Hyundai as well full replacement of my Cadillac converter covered by Hyundai as well due to f I was supposed to get a paint job done and covered by Hyundai as well full replacement of my Cadillac converter covered by Hyundai as well due to faulty parts. Calling the service department multiple times of schedule the paint job when I was told they would call me on a Monday. Didn’t hear back from then until Wednesday. When calling the service department apparently the only people who was aloud to speak to me was the original person who checked me in and completed my service. So everytime I called service to ask questions they always had to go and find my original technician putting me on hold for 30 mins at a time. I was told my car would be done on a Friday for the converter repair and no one called me to let me know it was either done or not. Someone finally called on a Monday asking me when I was going to pick up my car and I explained no one called to let me know it was done. Overall they just need to communicate with the customer. I shouldn’t have to be tracking down the service technician for everything and constant checking on progress of parts and services. More

This dealership is nice and clean staff is nice and communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership communicative about pricing and any other questions or concerns about the vehicle would recommend this dealership More

Was not able to fix recall issue on first visit. Made second appointment. Upon arrival second time, service department indicated they were busy, so I would need to leave vehicle for 4-5 hours. Will Made second appointment. Upon arrival second time, service department indicated they were busy, so I would need to leave vehicle for 4-5 hours. Will seek a different dealership for this issue. More

Just ok. I went In for a scheduled oil change and it somehow took over 3+ hours. They didn’t update me or keep me informed. I had to ask for updates on my car I went In for a scheduled oil change and it somehow took over 3+ hours. They didn’t update me or keep me informed. I had to ask for updates on my car. Told me i had A recall and no one could explain or tell me what it was for or why. Took 3+ hours and the recall wasn’t even done. I have to come back. More

Service took a little longer than i fully expected, but happy my car was taken care of. There was a miscommunication about whether shuttles were offered to and from the dealership, but was taken care of ul happy my car was taken care of. There was a miscommunication about whether shuttles were offered to and from the dealership, but was taken care of ultimately by the end. Wouldve been a five star rating if things were properly communicated More

This was one of the easiest, quickest and most efficient service visits I have ever experienced! Could not have asked for anything more and I would highly recommend South Bay Hyundai. service visits I have ever experienced! Could not have asked for anything more and I would highly recommend South Bay Hyundai. More

The new facilities are comfortable and convenient, and the staff are friendly and quick to get things done. the staff are friendly and quick to get things done. More

The staff at South Bay Hyundai are always super helpful. Whether I call in or go in person, it’s been consistent with every encounter. I was helped by Andy in the Service department and I’d highly recommend Whether I call in or go in person, it’s been consistent with every encounter. I was helped by Andy in the Service department and I’d highly recommend him as it was smooth experience. More

I was really impressed with the new service department flow and waiting area. Most impressed with the customer service. Nicole was outstanding in communicating with me all the details of my service and we flow and waiting area. Most impressed with the customer service. Nicole was outstanding in communicating with me all the details of my service and went above and beyond to be courteous and helpful and explaining the details of what was needed. I used a coupon and received complimentary shuttle and car wash which was really appreciated. Thank you for the service! More

Vanessa was amazing and answered all the questions I had, she was friendly and had a smile on her face the whole time. she was friendly and had a smile on her face the whole time. More