I cannot say enough good about Browning and his integrity, Browning goes far out of his way to make up for the other pitfalls of this dealership, which are plentiful. I would only recommend this dealership because of Browning and I would only recommend doing business with Browning at this dealership. Beyond the sales experience it was one dropped ball after another after another getting the repairs done to the truck I just spent $64k on. Browning many times expressed his disappointment in the manner this was handled. This entire experience was ruined by poor communication post sale and service (repairs). I was quite disappointed in the way this whole thing was handled to say the least. Would I return to dealership, yes I would, but it would only be to deal with Browning. Its a pretty simple concept people... when you tell someone you are going to do something or send an email or call... you need to follow through, even if it is bad news.
"A+ experience all the way! "
After purchasing a Promaster city and 2 Pacificas I can finally say we found the dealership we’ve always wanted. No hassle pricing, awesome customer service, great inventory and perfect overall experience! We drive all the way from San Mateo and every trip is worth it! Thanks South County for making us fans!
"HORRIBLE CUSTOMER SERVICE!"
- ROBO JOE
Horrible Customer Service!
These people had no problem taking our money when we leased a Jeep from them three years ago, but when it came time to turn in our Jeep when the lease was up they wouldn’t help us. We left messages for three weeks and they would not return our calls. When we decided to wait on hold instead, we were left on hold for over an hour. We went down in person and they were very rude and said they would help us if we were going to buy out the lease or buy or lease another vehicle, but if not we needed to go to another dealership to turn it in. Finally talked to the general manager and made an appointment to drop it off, but when we came in we waited over an hour for them to tell us that they couldn’t do it today and that we would have to come back tomorrow. We finally got frustrated and took it to another dealership to turn in. We are never going to buy another FCA product due to our experience with this dealership.
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