Let me first say we have bought 2 pre-owned Lexus vehicles from this dealership because it's the closet to our home. One is a
2001 LS430, and the other a 2004 LX470. We have brought both vehicles since purchase date to this dealership to have every single maintenance performed. Never said no to a $130 oil change! I took the 2001 LS430 down on Tuesday 11/8/11 after talking with JR, the internet sales man, to have them look over my car the buy it back from me. He had told me to use autotrader.com to get the instant trade amount and bring it with me. The amount was $8,100 which after looking over the car inside and out, they told me that amount was almost perfect. I didn't have the title with me so we didn't do the deal that night. JR told me to come back with the title to do the deal and I came back Thursday 11/10/11. They looked over the car again, found no significant items to change the trade in price and came back with an offer of $5,400. They wasted hours of our time after guaranteeing me the $8,100 was going to be the cash price they would give me on Tuesday. It's a total bait and switch technique. They are scammers over there...terrible sales men with no morals or values. Anybody in their right mind would take all the necessary actions to keep a customer that has 3 very expensive top of the line vehicles. We will never buy a car from them again, nor take our cars to get serviced there ever again, which once again, we have taken all 3 cars since they were purchased. I'm in sales and that to me is a huge mistake to loose a customer bringing you so much business.
On another note, in November of 2010 we went to purchase an LS460. We test drove the car, went inside and negotiated a price we all agreed on, started filling out paper work, and another sales men came in and said the car was JUST sold to someone who gave us a cash offer of the full price. We had already negotiated a price!! Now if that's not a bait and switch technique...I don't know what is. We went to Newport Lexus and bought the $65,000 car there that same night! They are idiots obviously!
If you own a Lexus do not take it to South County Lexus in Mission Viejo, CA. They don't deserve the business. They are all actors and are unethical. We have now switched to NEWPORT LEXUS and have been so amazed at the difference in customer service and making things right. They are honest and you can count on their word. If you can, take it to Newport Lexus. I know it's much farther, but I promise you, you will notice the difference the minute you walk in the door.
Thanks for reading.