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South County Lexus
Mission Viejo, CA
1,772 Reviews
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November 11, 2011
Let me first say we have bought 2 pre-owned Lexus vehicles from this dealership because it's the closet to our home. One is a 2001 LS430, and the other a 2004 LX470. We have brought both vehicles si vehicles from this dealership because it's the closet to our home. One is a 2001 LS430, and the other a 2004 LX470. We have brought both vehicles since purchase date to this dealership to have every single maintenance performed. Never said no to a $130 oil change! I took the 2001 LS430 down on Tuesday 11/8/11 after talking with JR, the internet sales man, to have them look over my car the buy it back from me. He had told me to use autotrader.com to get the instant trade amount and bring it with me. The amount was $8,100 which after looking over the car inside and out, they told me that amount was almost perfect. I didn't have the title with me so we didn't do the deal that night. JR told me to come back with the title to do the deal and I came back Thursday 11/10/11. They looked over the car again, found no significant items to change the trade in price and came back with an offer of $5,400. They wasted hours of our time after guaranteeing me the $8,100 was going to be the cash price they would give me on Tuesday. It's a total bait and switch technique. They are scammers over there...terrible sales men with no morals or values. Anybody in their right mind would take all the necessary actions to keep a customer that has 3 very expensive top of the line vehicles. We will never buy a car from them again, nor take our cars to get serviced there ever again, which once again, we have taken all 3 cars since they were purchased. I'm in sales and that to me is a huge mistake to loose a customer bringing you so much business. On another note, in November of 2010 we went to purchase an LS460. We test drove the car, went inside and negotiated a price we all agreed on, started filling out paper work, and another sales men came in and said the car was JUST sold to someone who gave us a cash offer of the full price. We had already negotiated a price!! Now if that's not a bait and switch technique...I don't know what is. We went to Newport Lexus and bought the $65,000 car there that same night! They are idiots obviously! If you own a Lexus do not take it to South County Lexus in Mission Viejo, CA. They don't deserve the business. They are all actors and are unethical. We have now switched to NEWPORT LEXUS and have been so amazed at the difference in customer service and making things right. They are honest and you can count on their word. If you can, take it to Newport Lexus. I know it's much farther, but I promise you, you will notice the difference the minute you walk in the door. Thanks for reading. Sincerely, Danny Joseph More
by danny2011
Employees Worked With
JR-Internet Sales
Helpful June 20, 2011
Great time getting my new car with special treatment from General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. General Manager, Sales Manager, and sales rep. A very painless event with good follow-up and service. More
by T222s
Employees Worked With
Kyle Najafinia, Fred Mahjoob, Pat Lustig
June 03, 2011
Matt our Sales guy did an excellent job discussing the benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our ques benefits and features of the different Lexus models we were interested. He wasn’t pushy. Matt, took great care in listening and answering our questions. When it came to actually sitting down to work out the deal, the whole Lexus team did a good job. They were very professional, we discussed price and Matt went to the Manager and they came back with a good price right from the get go (no four square paper with a big magic marker writing, I hate dealerships that do that). It went relatively fast with no hassle, it was one of the smoother car purchasing experiences we have had (and we’ve had several). Bottom line, I would recommend them. More
by bnewman
Employees Worked With
Matt Hasso
May 27, 2011
South County Lexus has taken personal service and attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of attention to the next level. They use technology and a professional staff to make the experience the best I've ever known. It's the "Four Seasons" of automotive excellence. The service experience is equally excellent. More
by ppcase
Employees Worked With
Nassim (sales) and Drew (service)
May 23, 2011
Great Customer Service, very professional , my second time leasing a car at this dealership. I have been getting my car serviced at South County Lexus for the past 5 years and always receive the best ser time leasing a car at this dealership. I have been getting my car serviced at South County Lexus for the past 5 years and always receive the best service. I highly recommend this dealership and Matt Hasso. More
by Colleen Walsh
Employees Worked With
Matt Hasso
May 14, 2011
When we first arrived at the dealer, we were not really planning to buy the car that day. Our goal was to shop, gather information and test drive our choice of a vehicle. We met Moussa Dalla and he provi planning to buy the car that day. Our goal was to shop, gather information and test drive our choice of a vehicle. We met Moussa Dalla and he provided us with the answers to our questions. He made us feel welcome and at home. Then he presented us with the exact Lexus automobile that we were looking for. We made a deal, my wife and I drove home in our new Lexus. But the best thing of all was we felt we had made new friends. Moussa gave us a outstanding car buying experience. He and the South County Lexus family are our new friends. More
by dalara
Employees Worked With
Moussa Dalla
May 09, 2011
Firstly, I felt every single person working at this Lexus Deakership gave me a genuine good feeling in their greeting. Then my entire experience with Moussa Dalla was truly outstanding; Moussa was very enga Deakership gave me a genuine good feeling in their greeting. Then my entire experience with Moussa Dalla was truly outstanding; Moussa was very engaging; his international experience was a definite plus; since I also have an International background. My wife was similarly impressed with Moussa - we both enjoyed speaking with him during our waiting period while my new GS460, a car which I am very happy with due to the fact that I believe I got a great on the price. Shawn Kondori then completed our financial processes and was also outstanding in his service and person - My wife and I were truly impressed. Sincerely, Ricardo G. Joseph More
by ricardo.joseph1
Employees Worked With
Moussa Dalla, Shawn Kondori
March 28, 2011
Mousa Dalla was very cooperative and very clear with all details of the car. Very hard worker person. He explains every single detail of the car and discusses all other car options available at that time th details of the car. Very hard worker person. He explains every single detail of the car and discusses all other car options available at that time that help us to compare between them and choose the right car suited our needs and expectations. I'm very satisfied with my car and the service that I got in that dealer. More
by nawaf
Employees Worked With
Mousa Dalla
February 13, 2011
They overcame some difficult computer problems when installing the update to my GPS. They also had to ignore advice from Lexus US of how to fix my glove box. The update to my GPS required them to inst installing the update to my GPS. They also had to ignore advice from Lexus US of how to fix my glove box. The update to my GPS required them to install and reinstall 7 times and each time it took an hour. Because of the inconvenience they included a free upgrade to my CD player that allowed me to download discs to the hard drive and each track include the name of the artist, and the name of the song. My glove box was popping open and they ordered a new one. Lexus US told them that the old when needed to be adjusted. This did not work and they installed the new glove box under warranty. It fixed the problem. More
by emilmonda
Employees Worked With
Scott
January 25, 2011
Moussa is a dedicated sales person with having in mind customer good relationship and interest. I wasn't sure to buy Lexus RX350, but Moussa convince me 100%. He explain all about the car show us several customer good relationship and interest. I wasn't sure to buy Lexus RX350, but Moussa convince me 100%. He explain all about the car show us several models and continue follow-up for satisfaction. I recommend Moussa as one of the best sales person. More
by ghanijk
Employees Worked With
Moussa Dalla
