South County Lexus

"BUYER BEWARE" I contacted South County Lexus on 6/9/23 (Friday) about a 2018 Hyundai Tucson SEL on saw on the True Car website. Alfredo D. called "BUYER BEWARE" I contacted South County Lexus on 6/9/23 (Friday) about a 2018 Hyundai Tucson SEL on saw on the True Car website. Alfredo D. called me Saturday morning to set up an appointment to drive the vehicle. I told him I was coming up from San Diego and would be there at 3:30. He scheduled an appointment to test drive the vehicle for 3:30 p.m. As I was leaving the house Houston L. (Sales Manager) called me to let me know Alfredo would be waiting for me with the vehicle for a test drive. We arrived at South County Lexus at 3:25 p.m and walked into the dealership. Alfredo D. came out and let us know the vehicle was not on the lot but would be back in 30 minutes (1st Red Flag). He then asked us to look around the lot at other vehicles (2nd Red Flag). After 30 minutes we left to visit another the dealership. We came back 1.5 hours later. Alfredo D. let us know that the car was still not back (3rd Red Flag). How can you set up a test drive appointment without the car being on the lot? I then informed Alfredo D. that I would like to speak to his manager. He introduced me to Houston L. (Sales Manager). I let him know that the Dealership ratings are high for this dealership on a couple of the car websites and to not let them go down by dishonest salesmen and their tactics. Houston L. agreed that the salesman (Alfredo D.) should have verified the car was on site before contacting me for a test drive appointment. He also attempted to explain that the dealership purchased the 2018 Hyundai Tucson since the vehicle that the Tucson owner purchased had not yet arrived at the dealership. So why would a dealership still list it on the Car Gurus website for sale? What kind of a Sales practice is that? (4th Red Flag). As a college graduate with a Masters Degree in Business Administration the first question that comes to mind is ”What type of business model is that?” Houston L. then proceeded to tell me when the vehicle is returned to the dealership, they could drive it to me to look at and test drive. I then informed Houston L. that "I AM NOT BUYING A VEHICLE FROM SOUTH COUNTY LEXUS". In a attempt to "Smooth" over the situation Houston L. offered to fill my tank for the inconvenience of having to drive 1.5 to their dealership. I declined the offer and explained to him that I should have never had to drive up if your Salesman had done his JOB!! I also let him know that filling my tank is not going to "smooth" over the fact that this dealership (salesman Alfredo D.) along with the Sales Manager's knowledge (Houston L.) use "DISHONEST PRACTICES". For Alfredo D. and Houston L. "Don't look directly at a customer and lie to them". This dealership is DISHONEST and treats Customers with blatant DISRESPECT. For ownership, take a hard look at your Management and Salesperson teams and identify the reason your team believes that DISHONESTY and DISRESPECT are accepted sales practices at your dealership. Customers take your business to a dealership that does business the "RIGHT WAY". Not the South County Lexus way!!! More

Customer service and not wasting time haggling back and forth and I left with my Dream car. Thank you, JR., It was such a pleasure to meet you and have you assist me with my purchase of a New Lexus. This h forth and I left with my Dream car. Thank you, JR., It was such a pleasure to meet you and have you assist me with my purchase of a New Lexus. This has been my dream to own a Lexus and you helped to make that dream a reality. I have never met anyone so genuine and helpful through this entire process. Thank you Thank you Thank you for any recommendations you may have for our trip to Barcelona. Loved hearing your stories and recommendations you offered for my daughters upcoming trip. I wish I could remember. Thank you again JR. You are the BEST More

Jeffrey Rawitch and Dealership is amazing, I purchased my dream pre-owned car through them online. I am 350+ miles away from dealership but found perfect match i was looking for, Jeff helped me to answer all dream pre-owned car through them online. I am 350+ miles away from dealership but found perfect match i was looking for, Jeff helped me to answer all questions I had calmly and even fulfilled my video request of the car. JR also helped me by picking me up from airport when I flew to take delivery, that was special service. Car condition is amazing as they mentioned and process was very smooth. highly recommend JR and this place to anyone looking for car. More

I recived an outstanding service. The process went smoothly and I love my car. i would recommend this dealership to a friend. The process went smoothly and I love my car. i would recommend this dealership to a friend. More

Jeffrey Rawitch made me feel like a special customer indeed, more over like a family member, his professional expertise/experience in Lexus vehicles makes him an asset to the company. I’m recommending m indeed, more over like a family member, his professional expertise/experience in Lexus vehicles makes him an asset to the company. I’m recommending my son to Jeffrey for his future vehicle, and I will drive 45 miles from where I live to come in here say hello to Jeffrey and service my RX 350. Lexus has a winning team lead by Jeffrey, Ali and his team of courteous friendly professionals, thank you Jeffrey! More

JR is the best sales rep that I ever met. Great customer service. I would definitely recommend JR and South County Lexus dealer to my friend or someone who wants to buy Lexus. Great customer service. I would definitely recommend JR and South County Lexus dealer to my friend or someone who wants to buy Lexus. More

This dealer used us a leverage to sell a new vehicle that we were already walking in to purchase. We had spent several days with someone reserving the vehicle and securing the financing and we’re in constant we were already walking in to purchase. We had spent several days with someone reserving the vehicle and securing the financing and we’re in constant contact with the salesperson of our purchase and arrival time while they sold it to someone else. We weee greeted with only rudeness from the moment we arrived and we’re told our vehicle was being test driven by someone else. We decided to purchase from Riverside Lexus instead and had a fantastic experience. More

JR was exceptional, very professional and responsive to our needs. He followed thru on all his commitments, and made the deal happen in a timely manner. We have been customers at Newport Lexus for 19 year our needs. He followed thru on all his commitments, and made the deal happen in a timely manner. We have been customers at Newport Lexus for 19 years, but because of JR , we are now customers at South County. More

Everything was easy & quick. The service was excellent as expected and the vehicle was delivered as promised. The service was excellent as expected and the vehicle was delivered as promised. More