I contacted South Coast Lexus with a comment through their Car Gurus listing for a 2000 Lexus ES 300.
I asked two questions that could not be answered from the Car Gurus website, because no photos of the Lexus had been uploaded.
What was the color of the leather seats?
What this a 2000 model year "Platinum Series" edition?
Salesperson Robby Hoffman responded with a boilerplate "auto-reply," ignoring my twin queries, and pressing me to come in for a test drive.
I renewed my questions to South Coast Plaza with a comment through Car Gurus.
That second note went unresponded to.
Days later I received a third "auto-reply" note from general sales manager Gina Neumeyer, asking me if all of my questions been answered.
I wrote back to Neumeyer with a comment through Car Gurus.
Informed her that no questions had been answered.
That renewed inquiry elicited a second boilerplate note from Neumeyer, asking if all of my questions had been answered.
No, they hadn't. I consider their "tone deaf" behavior insulting.
From today's Car Gurus listing, here are the answers to my twin questions.
Color of leather seats?
Salesperson Hoffman and general sales manager Neumeyer knew the answers to my questions.
"Why" they failed to respond with anything but inane boilerplate "auto-replies" is a mystery to me.
South Coast Lexus is crossed off my list of dealers to consider for a purchase.
They have failed to "earn" my trust and business.
Finally, in closing . . . Car Gurus states on their website that they consider South Coast Lexus's asking price of $6,293 as (and I quote) "overpriced."
~~ Anne Nonimus
(glad I kept my true identity and personal phone number private.)