I went to the dealer and bought a 2007 Camry on 5/9/12. I
love that car but after purchasing it they forgot to get the ash from me and called me and told me they had the 2nd key for me here and to come pick
love that car but after purchasing it they forgot to get the ash from me and called me and told me they had the 2nd key for me here and to come pick it up and I said mail it to me and then he stated he forgot to get the cash form me so I said I about an hr away so I can mail it to you and he (Ruben) said I would need to pull over because he needed it now or they would note my car a s a repo in the morning so I had to pull over for an hr then he stated guy didn’t bring the key yet so he would mail it to me, then about 2 weeks after purchasing the car they called me while I was in the hospital asking me for a phone bill and I stated to them I do not have one so Rick said they would try to waive it (never heard from them again) then I received a letters from my former finance bank 6/4/12 that I owe 1 mo on my car so I called to asked Rick the financing manager and asked him what’s going on with the payoff and my key, they told me they need a phone bill again and he said he’s was working on it AGAIN and Ruben was working on the key and that he didn’t have to deal with this crap it was the sales person problem but Ruben was never available and never picked up the phone. They were very rude, never followed up with you, made excuse after excuses and NOTHING was getting done so I call the financing company myself on 6/7/12 to explain to them I didn’t have a phone bill and after 20min they said ok I was approved and call the dealership it should be in there system in the next 15min…that’s all they had to do!!! NOW (6/14/12) my tag expires 6/15/12 so I went to the DMV to renew and they said that they never received transfer paper work form the dealership, this is over a month since I purchased that car and they still haven’t sent my transfer paper work??? I called and spoke to Ruben and he said he working on it, never called me back to follow up called him a few times NO ANSWER had to speak to someone in accounting and she told me they are getting the tag but I would have to pick it up which is 1hr and a ½ drive away and she would see about mailing it. Last I heard about paying the balance on my trade in car, is that a check was mail and while it’s in the mail my pervious bank is calling me and has lowered my credit score due to 30 day delinquent bal. This is very frustrating, I had a horrible experience here and would not recommend this dealer ship to ANYONE…RUN!!!!! *unprofessional, rude, not helpful and just wants the car off their lot and then there done with you. NEVER AGAIN!!! Still dnt have my key, my trade in isn’t paid off and my car was purchased 5/9/12 and it 6/15/12.