Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
South Hills Chrysler Dodge Jeep RAM FIAT - Service Center
McMurray, PA
63 Reviews
63 Reviews of South Hills Chrysler Dodge Jeep RAM FIAT - Service Center
Sort by
March 01, 2024
I just found out that the service center won't work on cars that are over 10 years old - at least that was what I was told when I took my 2013 Dodge Dart in for service today. I purchased my Dart on 12/2 cars that are over 10 years old - at least that was what I was told when I took my 2013 Dodge Dart in for service today. I purchased my Dart on 12/23/13 and I've exceeded the 10 year limit by 2 months and 7 days. There are still plenty of Darts on the road that are under 10 years old, so they must still have the equipment and expertise to solve my problem. My Dart is telling me that the ABS system needs to be services and it was my thought that the dealership would be the best place to do that. Evidently not this one. This policy sounds to me like more of a business decision favoring the maximization of profit rather than of customer satisfaction. I was pleased with the the work they did a couple years ago when they replaced my thermostat. I guess it's a good thing that it happened before the vehicle reached 10 years of age. When asked what they recommended that I do, I was told to take it to another dealer. I am doing so, but it is considerably more inconvenient to do so. I'm sure the policy isn't the service manager's, but he was a bit brusque and unsympathetic about it. More
by cj
Employees Worked With
Helpful October 03, 2023
dan chapman greets me and is an excellent service man ager greets me and says what can i do to help you ager greets me and says what can i do to help you More
by fxtiesi
Employees Worked With
November 18, 2022
Paul helped me out tremendously with my Jeep and provided amazing support. My Jeep had multiple problems with it, but Paul and the team were able to quickly assist me and get my car back within a week. My ca amazing support. My Jeep had multiple problems with it, but Paul and the team were able to quickly assist me and get my car back within a week. My car has been running perfectly ever since. The care and kindness Paul provided did not go unnoticed. Thank you very much for everything Paul, I appreciated all that you did!! I will certainly return back to South Hills Chrysler Dodge Jeep RAM FIAT in McMurray, PA knowing that I will have amazing support. More
by brandonwarne
September 22, 2021
Everybody was very friendly and helpful. This is the first time I had been in this dealership and I will return to do more business there. Austin was the best salesman I have every had. He was fun and first time I had been in this dealership and I will return to do more business there. Austin was the best salesman I have every had. He was fun and had alot of knowledge. I had my 2019 ram in for service and ended up buying a new 2021. More
by dawn03stang
Verified CustomerEmployees Worked With
Austin
September 07, 2021
I had my Jeep serviced at the South Hill Chrysler Dodge Jeep dealership and was met with excellent, prompt customer service, and great follow up while my car was being serviced. Jeep dealership and was met with excellent, prompt customer service, and great follow up while my car was being serviced. More
by CraigD
Employees Worked With
Bryan Scott in the service department
September 06, 2021
Paid for 2 front end alignments, and my minivan still pulls to the right Gino told me it was within specs and that what I was feeling was a crown on the road pulls to the right Gino told me it was within specs and that what I was feeling was a crown on the road More
by jcardello
August 18, 2021
Service promised a remedy to the death wobble on a 2018 JL unlimited. After over a year I still don’t have the part installed. A new rear window was to be ordered because the power connection for the rear JL unlimited. After over a year I still don’t have the part installed. A new rear window was to be ordered because the power connection for the rear defrost fell off. Over a year later I just fixed it myself. More
by airman228
July 26, 2021
Very unhappy with the service team. Communication was lacking. I chose to leave without service and will go to another dealership. Very rude and unapologetic. I worked in customer service for many years lacking. I chose to leave without service and will go to another dealership. Very rude and unapologetic. I worked in customer service for many years and was not happy at all. More
by Cveason
Employees Worked With
front left register. I didn't even bother to get his name. Rude.
October 15, 2020
I have enjoyed all my experiences at South Hills Ram. They are easy to work with and do quality work. Would definitely recommend them for purchasing and service. They are easy to work with and do quality work. Would definitely recommend them for purchasing and service. More
by lauren.tobin
Employees Worked With
Gino Brown
June 27, 2020
I had to issues that required me to bring the vehicle in for service. I received excellent service! No improvements needed. Keep up the good work for service. I received excellent service! No improvements needed. Keep up the good work More
by DRYSON7517
