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South Hills Honda

McMurray, PA

2.0
116 Lifetime Reviews Review Dealership

3663 Washington Road

McMurray, PA

15317

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116 Reviews of South Hills Honda

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May 26, 2010

"Both salesmen were knowledgeable and very helpful. No..."

- fishinfool2

Both salesmen were knowledgeable and very helpful. No high pressure sales pitches, just a straightforward easy approach. Everything went smooth from start to finish. A professional well run dealership with great employees. I will recommend these salesmen and this dealership to my friends and family.

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Recommend Dealer
Yes
Employees Worked With
Kirk Wilson & Cody
December 16, 2009

"Took crv in for 4 wheel alignment after I replaced the..."

- craigmus

Took crv in for 4 wheel alignment after I replaced the trailing arm bushings. I was told I would be charged an extra $85 for them to reset the bushings so the rear end could be aligned. OK, maybe it was needed, even though I was very careful to install the new bushings in exactly the same position (I marked the arms before removing the old bushings for alignment guides) as the old ones, but they're the experts, right? Less than 3000 miles after the 4 wheel alignment and brand new tires installed, my rear tires are worn from misalignment and need to be replaced. After 3 unanswered emails and 2 phone calls where I was left on hold for longer than I could stand, I will pay to get another alignment elsewhere and never use this service department again, let alone purchase a vehicle from them. And just in case someone from South Hills Honda reads this, I was going to purchase a new Honda from you guys early in 2010 to replace the crv and compliment the $35,000 Pilot I bought from you a couple years ago. Stupid. Just bad business.

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Recommend Dealer
No
Employees Worked With
John
November 05, 2009

"Do NOT use South Hills Honda service department - go to..."

- l l smith

Do NOT use South Hills Honda service department - go to Firestone or sears or a private garage - Their service is terrible! Their prices are outrageous! I thought I could justify a little more money for the Honda service, but they nickel and dime you to death! I paid $161 for a tire that I could have purchased next door NTB for $136 - and that is only one example of how they mark up there parts! DO NOT GO TO SOUTH HILLS HONDA! ! !

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Recommend Dealer
No
Employees Worked With
John
April 13, 2009

"Today I went for my "free" state inspection for..."

- dcrv

Today I went for my "free" state inspection for purchasing used CRV at this dealership. I was charged $52.95 incl. tax for my emissions inspection. I have gone to other dealers and only paid $37.95 for emissions inspection. Service manager told me he could charge me one cent or $1,000. for an emissions inspection. Told the time it would take would be 1-1/2 hours and it took 2 hours with empty waiting room. I guess it took them that long to TRY to find something wrong with the vehicle they recently sold me. I told service manager I would not be back in my lifetime for another service related visit or a purchase. BEWARE!

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Recommend Dealer
No
Employees Worked With
Service Department
October 23, 2008

"I had purchased my Honda here while it was still Yenko..."

- NO2SHHONDA

I had purchased my Honda here while it was still Yenko Honda and the first service came due after the long time owner sold, staff changed, and this became South Hills Honda. While performing this first service, the South Hills Honda dealership service department lost a part from the vehicle. I had to discover this myself and go back to complain, not that anyone from South Hills Honda informed me proactively that they lost this. I was told by Service Manager John Quattro that I should order a new part, that it costs about $15 and so it's not much money. I told him they lost it, they can order the new part and remedy THEIR error. I had to go back their, and also repeatedly call and call in order to get Mr. Quattro's action to order the part and eventual resolution. He took over four weeks to rectify this. I learned later that the part was sitting there for a week and nobody had acted to contact me. I actually came back to South Hills Honda for service a few months later, for an oil change, because I live nearby and I had written off the lost part to someone's mistake. When I picked up the car, it had been scraped along the lower door. Paint was damaged. The Service Coordinator replied that the scrape was there already. This issue is unresolved. I've taken the vehicle to a paint shop before winter sets in. I do not recommend South Hills Honda in McMurray, PA for service of any kind.

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Recommend Dealer
No
Employees Worked With
John Quattro
September 21, 2008

"My 1999 Honda Accord, LX 4 door sedan was repaired at..."

- shhonda

My 1999 Honda Accord, LX 4 door sedan was repaired at this dealership in response to my service request to diagnose and correct a ‘check engine light’ error code. After diagnosing the error code as P0301 and completing repairs, I picked up the car from the dealership on September 17th. However, the very next day the ‘check engine light’ came back on again when driving the car. I took the car back to the dealer again for them to double check the repair and diagnosis works done the first time. This time the dealership told me that the one exhaust valve on cylinder #1 was too tight and that they have fixed it. Since the problem was not fully corrected the first time around, I requested them that the repair charge this second time be covered as a warranty on their repair services. First the Assistant Service Manager, Mr. John Quattro, disputed that the second time repair charge was actually a separate repair service and that I need to pay. When I insisted that the 2nd service was related to the original problem, he reluctantly discussed with the Service Manager, Mr. Lee Cumberledge, and got the charges covered under warranty. However, as I was leaving the dealership, Mr. Mr. John Quattro told me that the Service Manager, Mr. Lee Cumberledge, has asked me NOT to come back to the dealership for service again. When I expressed my displeasure on the comment, he corrected by saying “don’t come back to this dealership if this problem recurs again”. I insisted Mr. John Quattro to give me his comment in writing as proof of the remark, but he refused. I drafted a note, in his presence, mentioning his comment and presented it to him to sign. He grabbed the paper and crumpled it and threw it in garbage, visibly violent in his action. Then he asked me to contact his Manager, Mr. Lee Cumberledge, for any written statement and ordered me to leave his dealership saying he will call the police if I insist on him signing. I was quite upset at this treatment, especially, because I have been coming to this dealership for servicing my Hondas over the past 20 or so years ( since the time it was called Yenko Honda ) and never once faced a rude treatment prior to this time.

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Recommend Dealer
No
Employees Worked With
Mr. John Quattro, Mr. Lee Cumberledge
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