My 1999 Honda Accord, LX 4 door sedan was repaired at this dealership in response to my service request to diagnose and correct a ‘check engine light’ error code. After diagnosing the error code as P0301 and completing repairs, I picked up the car from the dealership on September 17th. However, the very next day the ‘check engine light’ came back on again when driving the car.
I took the car back to the dealer again for them to double check the repair and diagnosis works done the first time. This time the dealership told me that the one exhaust valve on cylinder #1 was too tight and that they have fixed it. Since the problem was not fully corrected the first time around, I requested them that the repair charge this second time be covered as a warranty on their repair services.
First the Assistant Service Manager, Mr. John Quattro, disputed that the second time repair charge was actually a separate repair service and that I need to pay. When I insisted that the 2nd service was related to the original problem, he reluctantly discussed with the Service Manager, Mr. Lee Cumberledge, and got the charges covered under warranty.
However, as I was leaving the dealership, Mr. Mr. John Quattro told me that the Service Manager, Mr. Lee Cumberledge, has asked me NOT to come back to the dealership for service again. When I expressed my displeasure on the comment, he corrected by saying “don’t come back to this dealership if this problem recurs again”. I insisted Mr. John Quattro to give me his comment in writing as proof of the remark, but he refused. I drafted a note, in his presence, mentioning his comment and presented it to him to sign. He grabbed the paper and crumpled it and threw it in garbage, visibly violent in his action. Then he asked me to contact his Manager, Mr. Lee Cumberledge, for any written statement and ordered me to leave his dealership saying he will call the police if I insist on him signing.
I was quite upset at this treatment, especially, because I have been coming to this dealership for servicing my Hondas over the past 20 or so years ( since the time it was called Yenko Honda ) and never once faced a rude treatment prior to this time.