South Hills Toyota

Customer service all time low This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle i This is the worse customer service I have ever recieved. Two weeks ago my car wouldn't start. I called the dealership to try and bring my vehicle in for them to look at it as I had to jump my car in order to drive. They could not get me in and had to go 2 days without a vehicle. Finally, the car went in for diagnostics and they replaced the battery. Mind you my car is 2 years old but jas 45k miles and warranty expires at 35k. After I pick up the car and go home, I realize my inspection is due at the end of the month...which is next week. No one informed me of my inspection due date so I had to call to make another appointment for my car. Fast forward to yesterday, I dropped my car off and went to pick it up. After driving 5 ft away I realize a good 6 in crack in my windshield that was NOT present when I dropped it off 5 hours earlier. I turned around and went back to service. The service guy took a photo and said he had to email it to his boss and they would get back to me. I called 3 times today, left a voice message and spoke with the service lady and still at 5pm today I never received a call back from the service manager so I went back to the dealership to speak to him in person since I was not worthy of a call back. He told me there was a small crack in my windshield when I brought it and they will not replace my windshield. I am 100% certain there was no crack when bringing the car in and even if there was, my car passed inspection and no one informed me upon arrival to pickup my vehicle that they found a crack. Never returning to this dealership again and considering trading my car in. Do NOT go to this location. More

Terrible This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only d This dealership defines the word "incompetent." I took my 4Runner in for an inspection, mounting and balancing of 4 tires and an alignment. Not only did the dealership mount the wrong tires (cheaper than the ones I ordered), but it took them five hours to complete the service. The service advisor informed me that the balancing machine was calibrated improperly and they were attempting to correct it and this was the source of my delay. After finally receiving my vehicle back I noticed the wrong tires were installed and brought this to the service managers attention. He informed me they in fact did not do anything wrong but was willing to reimburse me the cost of one tire plus mounting and balancing (which, 6 weeks later I still have not received). Now I cannot even get a call back from the service manager or the customer service manager. But wait! There's more! Upon driving my vehicle I noticed it pulled drastically to the right so I scheduled service with a separate dealership (I won't bring any vehicles back to this place if they paid me to). $200 later at a different dealership and the issues are finally resolved. The geniuses at South Hills forgot to remove the old weights from my wheels when balancing and misaligned the vehicle. I will never bring any vehicle to this dealership or any of its affiliates and I urge you to do the same. Not only are they utterly incompetent when it comes to seadvice but they do not care to alleviate their mistakes with their customers. More

Rude and unprofessional The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't c The service advisor is completely unprofessional and unreliable. She was rude with her tone, language and attitude. It was obvious that she wasn't customer focused.. Once the vehicle was in the shop she made excuses and changed her story about when the vehicle would be ready... Clearly they don't value their customers and they don't teach professional communication to the staff.. You don't want to be dependent on this shop for maintenance and service. You can't trust them, plain and simple. More

South hills toyota If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or wh If you need a salesman at south hills toyota then make sure you deal with Greg! I have had many salesmans that just try to get you off the phone or when they realize your not there trying to buy a 60,000 dollar truck then they don't have the time for you. Not Greg! He helped me and went out of his way even when it wasn't benefiting him or the dealership in any way! A great salesman and a great person! Make sure you deal with Greg! (I do not even know Greg what so ever. Couldn't even walk into south hills toyota and point him out but the guy really went out of his way to help someone in need. Awesome! You don't find that too often these days) More

Service advisors are rude Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condesce Both male advisors are rude. Griff left us and was never back to help. Robert then helped but a miscommunication happened and he became rude& condescending. More

terrible service department They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of t They caused damage to my truck and told me since the parts I bought were aftermarket they didn't have to replace them. They cut wires on the back of the motor which caused a check engine light to come on. Tore a c.v boot when removing and didn't replace it and the list goes on. I actually had to turn it in to my insurance company. More

finance dept a nightmare Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got th Easy enough to buy car but dont think about cancelling your extended insurances. Nightmare to get refund back. Multiple calls, visits and still got the run around from people who didnt do their job! Had to take it to the top manager to be rectified and he was very nice and satisfied our complaint. More

Delivery issue My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as My new Avalon had some marks in the paint on the hood. Talked to Jeff and he had me bring in my car that same day and corrected the problem as soon as I arrived. I've never experienced such quick service with any other dealer I've ever dealt with. More

Went in to have a key matched up on my Toyota. The service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stat service department could not get the key to sync with the vehicle but still charged $50. Didn't offer any real explanation of the problem, only stated that they seem to have lots of problems syncing keys that don't come out of their parts department, which, by the way, wanted another $200 to get a key and fob from them. Obviously nothing is free but it's a five minute task and they obviously don't think long term. My vehicle is coming up on 60K miles which is a pretty big service milestone. You can guess where I won't be taking it for service. More

Where do I start, I bought a 2004 Honda Accord brand new off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with off of these guys in November 2003. My wife took the car there for its annual inspection with approximately 8,000 miles on it. What can be wrong with a new car with 8,000 miles? Service advisor (a female) told my wife that the front and back brakes needed replaced as well as the rotors. My wife trusted the service advisor and had them replace as they had advised. I am in my mid 40's and have driven cars 30,000 miles before replacing brakes and rotors. I am no mechanic but felt they made unneccesary repairs that were done for no other reason than to make money for the dealership. I did not contact this dealer again until 5 years later. In October 2009 the backlighting on my radio and heater/ac controls went dark. I called the dealer and was told it would be $90 to diagnose the problem plus parts and labor to repair. The service advisor was very adamant about the fact that I was going to pay $90 regardless of wether they fixed it or not. Again I did not feel comfortable taking my car to this dealer for the repairs and the problem was something I had learned to live with and the Honda is not the primary family car so it only inconvenienced me. About a year later I googled the problem and found it was a known defect with literally hundreds of posts and in fact Honda had actually extended coverage to fix the problem until 100,000 miles or 7yrs, The service advisor had to know this as it was common knowledge but again I guess they wanted their $90 diagnostic fee to diagnose a problem that should be covered and is well known. When I called these guys after finding out the truth they told me it was unfortunate and that I am now out of warranty and the circuit board would cost $203 plus labor. I did not repair. In the fall of 2012 my A/C failed and then in February 2013 my turn signal stopped working. I had my local mechanic look at the turn signal and he said it was a relay in the steering column and that the dealer is best equipped to fix. I reluctantly took my car to these guys again, they fixed the relay without problem and I asked them to check the A/C as well. They said the car would not accept a charge and that the condenser was "clogged" and needed replaced. I paid $120 for them to tell me this($90 diagnostic plus $30 for a charge that did not charge) They did not have condenser/dryer in stock and wanted me to pay in advance for the part prior to repair. This should have been the biggest red flag as I don't even pay the guys who cut my grass in advance. I paid for the parts but could not keep my appointment because the dealer is not convenient to my work. I took it to my local mechanic who found it was the compressor not the condenser/dryer that was bad. He said the car would not accept a charge because it did not need one, the compressor was not working. Replaced the compressor and it is working fine. Now I am trying to get my money back for parts I did not need. My local mechanic told me this a trick to get you to pay parts and labor for a condenser/dryer and then the service advisor will come back to you after replacing and tell you the condenser/dryer caused the compressor to fail and needs replaced as well. I am not writing this to bash Honda as my family has had an Accord since 1994 with little to no trouble. Very reliable cars with excellent value and resale. I would consider buying one again but never from Washington Auto Mall, if you do get your service done elsewhere. The moral of this story is to find a good local mechanic that you trust and stick with them. Don't let these guys touch your car unless you like getting lied to and paying for repairs that don't need done. More