after having conflict with another jeep dealership i brought my car in to south shore jeep eddie pinero wrote up the service order and told me it was covered and would be ready in three days car was ready next day after waiting two weeks for an appointment at the other dealership i was able to get a service appointment in two days with south shore eddie pinero was caring and courteous i will allways use there service department and my son is going to purchase a jeep wrangler from them again thank you eddie
Made an appointment for an oil change but had to wait anyway. Coffee machine was broke, everyone appeared on break as we all waited for our cars to be done. It turns out that a new owner purchased it so the free oil changed offered when getting my vehicle are no longer offered. Poor customer service.
They are no different than any dealership. Intake is quick work is done quickly rates are clearly told to you. However I don't know if this is common practice at other dealerships or just here but after bringing my car in for service I discovered that they removed my license plate frames which I wanted on their advertising for the dealership where I purchased my car and replace them with their own license plate frames! I don't understand where they get the nerve from to think that they have the right to remove my property and replace it with theirs!
I am 42 years old and have never experienced this so I do not believe that it is common practice. Either way common practice?! So theft is common practice?! What right do you have to remove a piece of property that does not belong to you?
I gave this review because I have a water leak on the passenger side front and back.
They worked hard to find the leak but were unable to at this time. They remained concerned and helpful to my situation.