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South Toyota

Dallas, TX

3.8
1,894 Reviews
The promise of something different. South Toyota by Purdy Group strives for innovation, accessibility to our communities and exceeding our customer’s expectations. We truly believe in caring for one another and building from our guiding values. As we promise something different, we offer passionate, caring and honest experiences for all our team members, guests and communities. We are part of Purdy Group serving our communities in Dallas through South Toyota as well as Bryan College Station Toyota and Huntsville Toyota.
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39660 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 1,894 reviews

March 16, 2024

Horrible experience would not recommend. Lie about price and try to trick us. Very disappointed More

by Kempkitd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaiah Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

Lie about price and try to add $3000 to the amount even after signing the approval agreement. Worst place to buy a car. The must have thought I was stupid. More

by Kempkitd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Isaiah Montgomery
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2024

The most shiesty place I’ve ever been to. They opened a credit card without my mother’s consent and used $1,500.00. Then tells my mother you were approved for a credit card and we used it t More

by VICTORIA.VANDERPOOL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Juan Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ricky hernandez
Feb 01, 2024 -

South Toyota responded

Victoria, We take great pride in treating our customers with the utmost respect. We have obviously failed you and would like to learn more about this situation. Can you please reach out to our customer relations manager, Faith Wyatt, at fwyatt@purdygroupusa.com? Thank you.

Feb 01, 2024 -

VICTORIA.VANDERPOOL responded

Good afternoon, I have been trying to find the correct person to speak to regarding a formal complaint that I would like to file on behalf of my mother. On December 30th, my parents went to a dealership for a trade-in. They made it clear that they did not want to put down any payment other than the value of the trade-in. However, after going through paperwork and a credit check, the dealership opened a Toyota credit card for 28.99% interest and charged $1,500.00 as a downpayment without their consent or knowledge. My mother was told that the truck wasn't ready yet and still needed some inspections. She never received any paperwork. The following day, she changed her mind and decided that she no longer wanted the truck. Never received any paperwork. The next day she decided she no longer wanted the truck and had changed her mind, and was told that she could not do that, and everything was ready to go. My parents then stated they still did not want the truck they said that they would still submit the paperwork to a bank of their choosing and it would be up to my parents to figure it out. naturally, my father left a Google review stating his experience. When my parents went to ask for a refund for the 1,500.00 that was used they, were told they needed to remove their Google review first for them to refund them. after a week of removing their review, they still did not get the refund, so my parents went to ask in person. The sales rep that was present was very rude and threatened to ruin my mother's credit! And have now received a billing statement that the first credit card payment is due. we are just simply trying to place this complaint and to someone about how their employees do business is not right.

December 09, 2023

After having my car totaled by a hit-and-run driver, Mr. Deno Moore was able to order the vehicle of my request delivered to me from another State in a matter of 1 day. Also, for the particular car I reques More

by bcr2833
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deno Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

South Toyota responded

Thank you for the kind review B.R.J. Deno is one of a kind and we are glad he was able to take such good care of you!

December 01, 2023

Sales person made zero effort to negotiate any price. Luckily another Toyota dealership was and I got an awesome car that same day. More

by Gdkalfb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Deno Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 17, 2023

After losing a brand new car in a total loss MVA, Deno was able to secure another brand new Toyota Hybrid SUV in record time without complication. Deno, Andres, and their team provided exceptional sales More

by garyha2019
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deno Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2023

When you buy a car, you make sure where you buy it from will treat you with respect and honesty, just like family any family member. This is the experience I have encountered at South Toyota. I bought a To More

by israelvelasquezturbilli
Recommend Dealer
Yes
Employees Worked With
Deno Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Mata
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2023

Deno Moore was extremely helpful in vehicle selection and making the buying process painless. Great guy, I would go back to him again and again! More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deno Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2023

less than a star would be more appropriate. i took my car with 400 mils to check the ac after confirming the warranty. the next day i got called from my service adviser that the car is ready an More

by wkhazem
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jack Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2023

It's June now, I bought my tacoma from them in March and still have not recieved my registration. DPS has no record of it being submitted. I've called them in the past when my temps expired and they keep t More

by mfowner2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Moscrop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Cardona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Harold Hurst
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent McDaniel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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