I purchased a new vehicle and the experience was less than satisfying. I will mention my sales rep (Mohammad) told me to mention I was in rush. However, not sure how that justifies anything in this situation. But hey, I mentioned it.
I purchased a car on a Tuesday evening. Not even referring to the deal itself (which is another story for another day) I picked up the vehicle with one key. I was told the key would be overnighted, but today being Saturday I drove an hour to pick it up from the sister location. I guess it’s not the end of the world since I got to drive my new car. However, when I questioned my sales rep with why my key was still at the other dealership he gave me 3 reasons which is really just excuses. 1. They were just so busy on Friday, not sure what happened to Wednesday and Thursday but whatever. 2. Their sister dealership has a crappy reputation, but I will say when I went there to get my keys and discuss the issues I was having they were very empathetic and understanding. 3. The sales rep and managers called numerous times to get the keys transferred, but no one ever answered.
Last and not least the vehicle I purchased is damaged. Once again I reached out to my sales rep and all I get was “you need to deal with service, it’s the building right behind the one I’m in”. Needless to say I won’t be getting any thing serviced here or fixed. The sister location has already been more than accommodating and are ensuring that this issue is taken care of. No need to reach out about my experience. At this point it is clear how you al handle customer concerns.