Southern Buick GMC Virginia Beach

I got an oil change, with an appointment. My car sat for 1 hr 15 minutes before it was serviced. NO new oil change sticker???? No vacuuming was done.They said I needed new brake shoes, but My car sat for 1 hr 15 minutes before it was serviced. NO new oil change sticker???? No vacuuming was done.They said I needed new brake shoes, but I DO not ! Just had some else today, go over my car. And they missed my Expired inspection sticker?? Sorely disappointed..:-(( More

Provided great customer service and integrity. Did not try to charge me for a service that wasn’t necessary Did not try to charge me for a service that wasn’t necessary More

You are very courteous and very prompt. Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From no Thank you.l look. Danielle insured that I was perfectly taken care of once again thanks I’ve had some terrible services at other dealerships. From now on, I will only get my car serviced from Southern Buick GMC Virginia Beach More

The reception was cheerful and helpful. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. More

Title: Deceptive Practices and Overcharging at Southern Buick in Virginia Beach My recent experience at Southern Buick in Virginia Beach was nothing short of a nightmare, and I feel obligated to share m Buick in Virginia Beach My recent experience at Southern Buick in Virginia Beach was nothing short of a nightmare, and I feel obligated to share my story to prevent others from falling victim to their deceptive practices. Initially drawn in by their appealing online advertisements, I was excited to visit the dealership in person. However, upon arrival, I quickly realized that the reality did not align with the online facade. To start with, I was presented with a quote that included absurd "ETC" and "Lo-jack" charges, totaling thousands of dollars. These charges were not disclosed anywhere in their online listings or during our initial discussions. As if that wasn't bad enough, they had the audacity to demand an $895 processing fee, which is nearly double the industry standard of $395. But the real kicker came when I fell in love with a used car priced at approximately $21,850 online. I was prepared to pay the standard taxes, plates, and fees, bringing the total to a reasonable amount. However, to my shock and dismay, the final price skyrocketed to a non-negotiable $28,000! This blatant attempt to exploit customers with deceptive pricing practices is completely unacceptable. As someone who works in real estate, I understand the importance of transparency and fair pricing. Southern Buick failed miserably on both fronts. Despite the friendly demeanor of the salesperson and the appeal of the car, the exorbitant charges and non-negotiable pricing left a bitter taste in my mouth. In conclusion, I strongly advise anyone in the market for a used vehicle to steer clear of Southern Buick in Virginia Beach. Don't be fooled by their facade of professionalism and friendliness – beneath the surface lies a web of deceit and overcharging. Save yourself the headache and look elsewhere for your automotive needs. Regards, Alex More

Picked up vehicle when said was ready! Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer More

Everyone was friendly , kind and very professional. The work was done in a timely manner! The work was done in a timely manner! More

Great service and they took care of my problem . R.T is the best! He is awesome guy! R.T is the best! He is awesome guy! More