Southern Buick GMC Virginia Beach

The reception was cheerful and helpful. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. The service was excellent and the service man explained everything in a way that you can understand. I will recommend the company. More

Title: Deceptive Practices and Overcharging at Southern Buick in Virginia Beach My recent experience at Southern Buick in Virginia Beach was nothing short of a nightmare, and I feel obligated to share m Buick in Virginia Beach My recent experience at Southern Buick in Virginia Beach was nothing short of a nightmare, and I feel obligated to share my story to prevent others from falling victim to their deceptive practices. Initially drawn in by their appealing online advertisements, I was excited to visit the dealership in person. However, upon arrival, I quickly realized that the reality did not align with the online facade. To start with, I was presented with a quote that included absurd "ETC" and "Lo-jack" charges, totaling thousands of dollars. These charges were not disclosed anywhere in their online listings or during our initial discussions. As if that wasn't bad enough, they had the audacity to demand an $895 processing fee, which is nearly double the industry standard of $395. But the real kicker came when I fell in love with a used car priced at approximately $21,850 online. I was prepared to pay the standard taxes, plates, and fees, bringing the total to a reasonable amount. However, to my shock and dismay, the final price skyrocketed to a non-negotiable $28,000! This blatant attempt to exploit customers with deceptive pricing practices is completely unacceptable. As someone who works in real estate, I understand the importance of transparency and fair pricing. Southern Buick failed miserably on both fronts. Despite the friendly demeanor of the salesperson and the appeal of the car, the exorbitant charges and non-negotiable pricing left a bitter taste in my mouth. In conclusion, I strongly advise anyone in the market for a used vehicle to steer clear of Southern Buick in Virginia Beach. Don't be fooled by their facade of professionalism and friendliness – beneath the surface lies a web of deceit and overcharging. Save yourself the headache and look elsewhere for your automotive needs. Regards, Alex More

Picked up vehicle when said was ready! Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer Brought vehicle to front and I had low tire pressure. They fixed then had change oil light still on. So waited longer More

Everyone was friendly , kind and very professional. The work was done in a timely manner! The work was done in a timely manner! More

Great service and they took care of my problem . R.T is the best! He is awesome guy! R.T is the best! He is awesome guy! More

Very upset with the state inspection and not being told my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and h my car was rejected for windshield wipers. I was recommended to change the wipers, but not told that it would cause rejection. No communication and had to make a second trip and the inconvenience. More

Service agent recognized my license plate and called me by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at the by name as I entered the doorway!!! I have never since having my Buick have any agents be on the ball since my 98 Toyota where service agent at their dealership alway greeted me!!!!That what I have missed the since I bought and owned this 2017 Buick in 2017!! Yeah how about that???? Am just about due for deciding what kind of car I want next????? Huh???!!! More

I was treated with kindness a little extra hospitality. She made me feel at home. She made me feel at home. More

The service is ok and that's about it. The reception staff never seem to have a clue what is going on or really give off the vibe they care. This whole just drop your car off for an oil ch The reception staff never seem to have a clue what is going on or really give off the vibe they care. This whole just drop your car off for an oil change and it will be ready at some point during the day is not efficient. Its a pain to schedule service because the website doesn't work correctly when I use it. Aside from free oil changes there is no real reason for me to use the KIA service center. More