Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Southern Ford - Service Center

Newport News, VA

4.7
1,935 Reviews
Call Service Center (757) 266-4998

1,935 Reviews of Southern Ford - Service Center

Sort by
March 26, 2024

Since purchasing our Expedition, they have been awesome. We always book with Alicia as she is very accommodating and keeps us informed throughout the service process. More

by Dhogan34
Recommend Dealer
Yes
Employees Worked With
Alicia
Report | Print
Jul 12, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 26, 2024

I have had no bad experiences at the dealership. Jon has always worked well with my husband and I More

by JEMRCOONS83
Recommend Dealer
Yes
Employees Worked With
JON CONWAY, JON CONWAY
Report | Print
Jul 09, 2024 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 23, 2024

Great communication via email and text messages. I was kept informed and updated on the status of my service regularly. More

by RRENEHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Southern Ford responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 22, 2024

service to replace battery, The price of battery and service was very good, but 1 and a half hours to do the work was a little excessive in my opinion. More

by PHERLWEAVER
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
Report | Print
Mar 26, 2024 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 21, 2024

I were given great service professional service by the young lady that I worked with and you can say I am 100% satisfied with the job i received. Not too happy with the bill. Six tires oil lube state insp More

by mcarter93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Southern Ford responded

Thank you for taking the time to provide us with this feedback.

March 21, 2024

Very polite. Had little problem with what service was being done. But was taken care of in a professional manner. More

by raybenson18@outlook. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
Report | Print
Mar 26, 2024 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 21, 2024

Quick to respond and professional Was able to take care of my needs and schedule the service around my availability More

by MCASTELLANO101
Recommend Dealer
Yes
Employees Worked With
Yulia Conway
Report | Print
March 21, 2024

Service was awesome all the way around and it was quicker than dropping off my car ! More

by DDCYNETHIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2024

Handled my vehicle maintenance and recall professionally and quickly and addressed all my concerns. Great dealership to do business and Stephanie is a super star More

by Radiateu2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2024 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 20, 2024

Pleasant ,courteous and fast service. Stephanie Spangler has always been easy to work with and keeps my car on the go. More

by tsbeane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 21, 2024 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

1
...
131
132
133
...
194