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Southern Ford - Service Center

Newport News, VA

4.7
1,935 Reviews

1,935 Reviews of Southern Ford - Service Center

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July 22, 2022

We brought the car in for two issues. They were fixed in the time period estimated and for less than estimated. Very impressive considering the car is 15 years old More

by Lucybluford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler
July 20, 2022

Very helpful in service department. I drove there from NC for repair and they went out of the way to get me back on the road asap. More

by raunaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 20, 2022

The service was fast and professional. The service rep carefully repeated what I wanted in order to make sure that I was clear on the service that I was receiving. She was very courteous a More

by lac39180
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
July 15, 2022

As usual Jon was on point with his service recommendations. I feel nothing that wasn't necessary was done. All work was completed at competitive priced. More

by Kenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 09, 2022

Excellent service. Advisor was very friendly and kept me in the loop of what had to be done. Cashier was also very friendly and helpful More

by farjjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
July 03, 2022

Friendly, professional service department. They got us in quick and did exactly what they said. Notified us promptly of work and completion. When I say “us”, they kept both my wife and myse More

by Rmburke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Mike Lewis, Eddie Marshall, Jon Conway, Rae Cooper
June 29, 2022

Excellent customer service. The service team was prompt and kept me in the loop from start to finish. More

by Dafutrell38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
June 28, 2022

I expected it would take about 3 days to repair my truck. Instead, Hall Ford repaired and returned it the next day. More

by ralphvarhalla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
June 21, 2022

Service team was extremely courteous and friendly! My vehicle was returned to me in a timely manner. More

by Jdodoms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
June 16, 2022

very clean shop and waiting room fully stocked with goodies. work was professional and done in a timely manner More

by rws13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Conway
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