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1,935 Reviews of Southern Ford - Service Center
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May 27, 2022
There is little wait for appointments and the customer service is excellent. The mechanic calls you to go over everything and the online approval site is easy to use and gives you a tool to track future w service is excellent. The mechanic calls you to go over everything and the online approval site is easy to use and gives you a tool to track future work that is needed. More
by Leethomas_4
Employees Worked With
Alicia Marie Chapman Jones, James Paulhamus, Jon Conway, Rae Cooper
April 03, 2022
Dear Mr. Dobson, I received the text message from Miss Stephanie Spangler, about our experience with the service department. Not only did your service dep Dobson, I received the text message from Miss Stephanie Spangler, about our experience with the service department. Not only did your service department service our car to perfection and valet our car all the way to Virginia Beach with a loaner, but as usual we interacted with your Sales Manager on duty that evening we returned the valet, Mr. Manny Patel. As always very professional and courteous but even though he was attending to the sales consultants, took the time to walk over to see us satisfied with everything. Thank you so very much, Mr. Patel. When we purchased our second Lincoln, we had experience with Mr. Patrick George, I do have to say, another professional to the extent of excellence. Please make Mr. Hall or whoever owns all the Hall dealerships, we will only buy at a Hall dealership. Thank you, thank you, and thank you. Much success. Sincerely yours, Gus Lopez. More
by taylorntaylor
Employees Worked With
Patrick George
February 01, 2022
I got off work early so I called to see if I could schedule an oil change, I was told that they could take me in right now. I pulled in the service line and Stephanie Spangler greeted me with a beauti schedule an oil change, I was told that they could take me in right now. I pulled in the service line and Stephanie Spangler greeted me with a beautiful smile! She was very helpful and professional, I felt comfortable and confident with her immediately. I sat in the waiting room and received a text message when my truck was ready. Best service experience I’ve had anywhere! I highly recommend Hall Ford ! More
by sdpsinger
Employees Worked With
Stephanie Spangler
September 01, 2021
Super quality of service and price Reason I go back after the purchase. I drive 60 miles round trip just for this reason. They also keep me updated on service and sales specials. the purchase. I drive 60 miles round trip just for this reason. They also keep me updated on service and sales specials. More
by Lovitt22
Employees Worked With
Jeff Dobson
August 17, 2021
Fast service and constant communication. Even gave me a free oil change when they failed to remove it from the work order. Great cystitis customer service. free oil change when they failed to remove it from the work order. Great cystitis customer service. More
by jsndvrx
Employees Worked With
Jeff Dobson
August 14, 2021
Been going to Hall for a few years now and have always had a good experience. Typically, the cliche stereotype of dealerships rings true but not with Hall. It's a great place to go and I definitely recomm had a good experience. Typically, the cliche stereotype of dealerships rings true but not with Hall. It's a great place to go and I definitely recommend it for anyone else. More
by PrimeTimeDanger
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis, Ciara Woods, William Rodgers, Mike Lewis, Eddie Marshall, Jeff Dobson, Melanie Casuso
August 06, 2021
Our #1 go to for our car needs. We were having problems with our brake lights and hill assist. Made our appointment and it was taken care of in one day. with our brake lights and hill assist. Made our appointment and it was taken care of in one day. More
by smunoz2105
Employees Worked With
Mike Lewis
August 04, 2021
Appointment scheduling is the reason for 4 stars. Called the call center, appointment made. Upon checking in I was redirected to the Super Duty area with them saying, “this is the reason the call center can the call center, appointment made. Upon checking in I was redirected to the Super Duty area with them saying, “this is the reason the call center cannot schedule our appointments”. Come to find out technicians go home at 5pm and it was already 430. The dealership needs to rectify this problem as fuel price increases and getting customers trust and faith in the dealership. Wonder if the service manager will take note of this, personally contacting me or let this go. More
by adam
Employees Worked With
Eddie Marshall
