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Southern Ford - Service Center

Newport News, VA

4.7
1,935 Reviews

1,935 Reviews of Southern Ford - Service Center

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August 04, 2021

Dependable professional efficient courteous timely helpful returns phone calls promptly More

by Jesusisthedoor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Aug 17, 2021 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

August 02, 2021

Great service. Polite. Kept me informed. Looked at new cars while I waited. Did see a nice trade but decided to stay with mine. I love it. More

by Back2pback@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Desantis, Mike Lewis
Aug 17, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2021

Dealership & Mike was able to take my vehicle early and fixed the problem while I was out of town. No issues, except for the cost 😩. Overall great service and efficient staff. More

by Leaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Aug 17, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

July 31, 2021

I have always had a great service experience with this service department, Mike Lewis always takes care of my service needs, I would recommend this facility to anyone. More

by Mike.lewis121373
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lewis
Aug 17, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 30, 2021

I like the service I get here at Hall because of the Lincoln service advisor Stephanie! I have been coming to this dealership since I purchased my Navigator. From day one, she has gone above and beyond More

by satellite30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, Ted Desantis
Aug 13, 2021 -

Southern Ford responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2021

I like the service I get here at Hall because of the atmosphere. The quality of customer service is always great. Employees will acknowledge any funny jokes you make at the end of the service once leav More

by A. Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, William Rodgers, Mike Lewis
Aug 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 30, 2021

Every time I go into the dealership to get my car serviced, the people are always very personable and always answer any questions and/or concerns I may have. I would highly recommend this dealership More

by savyshopper7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones, Stephanie Spangler, William Rodgers, Mike Lewis
Aug 13, 2021 -

Southern Ford responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you continue to choose us for all your automotive needs! Take care!

July 29, 2021

Great service as always. The only dealership I take my vehicle to be serviced. My service advisor Alicia Chapman-Jones was very nice and pleasant to work with. More

by Amccj23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Marie Chapman Jones
Aug 13, 2021 -

Southern Ford responded

Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

July 29, 2021

Great service provided by a competent and caring professional staff. All required work was throughly explained and then performed in a timely manner. Very satisfied with the experience. More

by Sleight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rogers
Aug 13, 2021 -

Southern Ford responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Hall Ford Lincoln Newport News!

July 29, 2021

I brought my vehicle in for a state inspection and oil change. Stephanie Spangler was my service adviser and she was GREAT! She is an asset to your company! More

by rdeyong3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Spangler
Aug 13, 2021 -

Southern Ford responded

Hi, thank you for your kind review; we are happy to pass along your comments to Stephanie here at Hall Ford Lincoln Newport News! We hope to be of service to you again in the future. Best wishes, Hall Ford Lincoln Newport News

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