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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.7
956 Reviews

956 Reviews of Southern Volkswagen Greenbrier - Service Center

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April 24, 2024

Excellent service, easy to make appointments for service, Adam was great keeping me posted on my service... More

by zaida330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
April 24, 2024

The service that I received from Southern Greenbrier Volkswagen was stellar. The agent that worked my vehicle issue gave me detail. Info on what was being done and the estimated time of how long it woul More

by THRONEHARRISON37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Great customer service! Fast and efficient. They had me in and out in no time. More

by DANIELLEMSCOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 23, 2024

Adam has been very helpful and responsive. I appreciate all the help and information he has given me. I have been very impressed with this dealership. I wish I would have purchased my car here More

by SARAHKBEACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the service department.
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 23, 2024

The team working there is excellent in their customer service. They worked with me to establish and fix the issue relatively quickly. My only complaint is that i brought it in somewhat disassembled and w More

by Matthew.kinlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

April 23, 2024

Fast, efficient, well documented. Well explained. Adam was pleasant to work with, honest, and friendly. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 21, 2024

I went in for my state inspection appointment and I didn't have to wait 4 to 5 hours. I got the inspection and left after 2 and a half hours. More

by SRFOOR813
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 21, 2024

Everyone that I came in contact with were kind and professional. Adam, my agent was very informative and patient. Everything went very smooth. More

by RIPBASSLEON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Adam and I rate him 5 stars
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 21, 2024

I liked the service and how I was taken care of by the employees hope to come back. More

by clytonpreston24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 21, 2024

I always feel like the Service Department goes out of their way to provide the best experience possible. Wes always rocks! More

by TWOREKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in Sevice - Top notch!
Apr 24, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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