Southfork Chrysler Dodge Jeep Ram

Service was smooth. Scheduled over the phone, I wish they did online scheduling that would improve my rating. Was greeted quickly upon arrival. Was able to use a store c Scheduled over the phone, I wish they did online scheduling that would improve my rating. Was greeted quickly upon arrival. Was able to use a store coupon to save a bundle. Took a little over an hour for my oil change. I will continue to use the dealership for my maintenance needs. More

Oil Change and Tire Rotation took a little longer than expected expected, 1:10 total. However, there were multiple cars also being serviced prior to my arrival. expected expected, 1:10 total. However, there were multiple cars also being serviced prior to my arrival. More

Even with a misunderstanding, when I booked my service appointment online, the staff was very accommodating! Everyone was very nice, and even though I could not complete my service for that day, they make appointment online, the staff was very accommodating! Everyone was very nice, and even though I could not complete my service for that day, they make sure I had all the information needed for when I came back. The biggest thing that stood out to me was that they made sure I completely understood what was going on with my car before I left, and also gave me a written copy of what we talked about. More

Steven Garcia was awesome! He made sure that my challenger was taken care of in a timely manner and that there were no issues with the warranty. I was pleasantly surprised to g He made sure that my challenger was taken care of in a timely manner and that there were no issues with the warranty. I was pleasantly surprised to get my vehicle back washed and cleaned also! More

My oil change and tire rotation was fast and easy. Definitely will return for my next one :) Definitely will return for my next one :) More

As a customer I want knowledgeable and personable techs. That’s not what I perceived was the case. Barely cordial but not rude. Lack of customer empathy and didn’t care. Work on truck was fine though and fa That’s not what I perceived was the case. Barely cordial but not rude. Lack of customer empathy and didn’t care. Work on truck was fine though and fast. More

I dont remember my service advisor's name, but he was very courteous and professional. As always my visit here was great. very courteous and professional. As always my visit here was great. More

When I first bought from this dealership, one of the selling points to retain repeat customers was three years of oil changes. I was told that when I bought my first car with them, when I didn’t qualify selling points to retain repeat customers was three years of oil changes. I was told that when I bought my first car with them, when I didn’t qualify for it. But it was an incentive to purchase again, so I did. When I purchased again, I was told by the salesperson and the finance manager, repeatedly, the same selling point: three years of oil changes. Fast forward to now: I’ve just had the second vehicle for 1 year, and I’m told I’m out of oil changes. I tell them that is not what I was told. I’m then informed it actually meant three years OR three oil changes, whichever came first - which was patently NOT what I was told repeatedly over multiple visits. I felt very loyal to this dealership because I felt they took care of their customers, but now I feel lied to. I was considering purchasing from them again but I am reconsidering. This felt unfair, manipulative, and shady to promise something multiple times and then shrug and say, whoops, that’s not what we meant and it’s your fault you didn’t understand that. Never — NEVER — was anything other than the phrase “three years” used. I feel cheated and lied to. Take care at this dealership. More

They gave me very good customer service and the wait time wasn’t long at all. Thank you wasn’t long at all. Thank you More

Professional and courteous staff. I purchased my truck from the dealership and always return for oil change. I purchased my truck from the dealership and always return for oil change. More