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Southlake Nissan - Service Center

Merrillville, IN

4.7
1,029 Reviews
Call Service Center (219) 947-1600

1,029 Reviews of Southlake Nissan - Service Center

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April 18, 2024

We are tired of getting review questions. Every time we bring our car up there we pay you for your work. There is no reason for us to have to review you each time. More

by thielema
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Neville Weer
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Southlake Nissan responded

Hi we are sorry to hear about this. Us here at Southlake, like all manufactures care about every experience that a customer has at their location. Thank you for being a loyal customer to us, and happy to share your sentiment.

Helpful
April 18, 2024

Great dealership . Randy is the best, he is the reason we keep buying Nissan’s. The service is great More

by Gregory Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Broughton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Southlake Nissan responded

Hi Gregory, thank you for the positive review. We are happy to hear your satisfaction with Randy! If you need anything in the future, please don't hesitate to reach out. Have a great day!

Helpful
April 15, 2024

Professional and knowledgable, process was very quick . I was updated very well, Friendly and informative advisors. More

by robert.garcia.82603
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're glad to hear that you had a professional, knowledgeable, and efficient experience with us. Our goal is to provide excellent service and keep our customers informed every step of the way. If you have any questions or need further assistance, please feel free to reach out. We look forward to serving you again in the future.

Helpful
April 13, 2024

Very respectable and curtious and knowledgeable and well staffed with the needs and service department. More

by buddy2368758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Hi, thank you for the positive. We are happy to hear about your recent visit with us here at Southlake Nissan! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

Helpful
April 13, 2024

All of my questions were answered and I’m happy with the service and speed of the service More

by daldaba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Thank you for the positive feedback! We are happy to hear all of your questions were answered, and that you left happy! If you ever need anything in the future, please don't hesitate to reach out! Have a great day!

Helpful
April 11, 2024

The experience was great and they were able to help with with my problem. Thanks again More

by Tonia Hayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Amodeo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Hi Tonia, thank you for the positive review. We are happy to hear you had a great experience with us! Have a great day!

Helpful
April 08, 2024

I have been very pleased with the service at the Nissan dealership from the moment that I purchased my car until now. Always a satisfying experience at this dealership. Continue to keep up the good work. More

by Linda.spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Kawanna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Holliday
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Maldonado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Southlake Nissan responded

Thank you for your positive feedback! We're delighted to hear that you've had a satisfying experience at our Nissan dealership from the moment of purchase until now. We appreciate your kind words and are committed to maintaining the high standard of service that you've come to expect. If you ever need anything else, please don't hesitate to reach out.

Helpful
April 06, 2024

Randy and the rest of the crew, Brian, and the others whose names I can’t remember, are always great and provide excellent service. More

by ageethad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember their names
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Apr 16, 2024 -

Southlake Nissan responded

Hi, thank you for the positive review. We are happy to hear you had a great experience with our service department. Have a great day!

Helpful
April 04, 2024

Good fast service. I was completely kept in the know as the repairs were done. More

by robertdnunn220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Southlake Nissan responded

Hi Robert, thank you for the positive review. We are happy to hear about your great experience with our service department! If you need anything in the future, please don't hesitate to reach out. Have a great day!

Helpful
March 29, 2024

These people know their stuff and do it efficient and well with professionalism and a smile More

by cjm20q6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Southlake Nissan responded

Hi, thank you for the positive feedback! We are happy to hear you had a great experience with our service staff! If you ever need anything in the future. Please don't hesitate to reach out! Have a great day!

Helpful
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