Southwest INFINITI

We purchased an Infiniti-Certified-Pre-Owned (CPO) QX60 from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we from this dealership earlier 2023. From the experiences with them and the Infiniti US Headquarter, we wouldn't purchase another Infiniti again. If we had to, we would not get it from this dealership. If we had to deal with them again, we would ask for anything writing before signing anything or putting down the first dollar. During paper-signing, the person doing the paper works told us that, since it’s a CPO, the vehicle was checked thoroughly: they would’ve repainted any color mismatches, fixed any dents and anything big or small; and, we could bring it back if we found any problems, they would fix it. He continued, pushing us into purchasing the “bumper-to-bumper warranties”. Many people who bought vehicles from them would have heard of the same. A few weeks later, we noticed a problem with rear bumper. We contacted them for repair. Because of the three-month and the bumper-to-bumper warrantees, we thought they should’ve taken care of it. But, no. They wouldn’t do anything about it. We were finally able to talk to a sales manager, Mak Khan. We told him what we were told. He then asked us, “do we have any proof of that?” We knew then we were skewed. He later told us that the “bumper-to-bumper-warranty” DOES NOT include the “Bumpers”. He said he would, as doing us a huge favor, try to fix it. Despite his attitude, we were fine if it was fixed properly. But sadly, the problem came up again soon after their fixes. We contacted them again. This time, Mr. Khan said we should’ve checked it thoroughly before purchasing and suggested us using our insurance to cover the repair, implying us caused the problems! What a wild, baseless, and insulting accusation! Knowing that going nowhere with them, we contacted the Infiniti’s USA Headquarter. The HQ representative asked us to bring the vehicle back to the dealership. They replaced a bumper-bracket that time. It seemed alright initially, but, the problem came up again. We contacted the HQ again. Another representatives, Ms. Wendy and Ms. Adia, handled the case. From them, we found where the Infiniti stands on customer services. From Wendy, we learned what it meant when they said something need to be replaced within certain time period or certain mileage. She, thus Infiniti, said if the customer is paying for that item, it’ll be whichever comes first; and, if they need to pay for it, it’ll be the one that comes later. Because we were asked for the “proof” of whatever we were told by dealership, we always asked for everything in writing. But we never got one. We thought Ms. Adia, the supervisor, will be different when she said she would summarize the phone conversions in an email. But, she’s never sent it. They asked for proof of conversations to provide service, but they refuse to give out one! The other incident we had with this dealership is about the license plate. During signing, we were told we should get the plate in about 6 weeks. We did not get it two month later. They gave us the second temporary plate before the first one expired. We still hadn’t received it one month into the second plate. We called them for about a week, and were told every time someone would contact us. No one ever did. We had to raise our voice before we could talk to someone other than the front desk, Mr. Boatman. He told us they just got the title, and we should get the plate soon. (Unbelievable! They got the title three months after it was sold!) One week before the second temporary plate expired, we contacted Boatman, but didn’t get any responses from him for several days. Eventually, someone else called, saying the plate is ready. We're really bothered by the ways they handled the case. If we could redo, we would have spent a bit more for the real luxury line of vehicles, like Lexus, Acura, or even Genesis, instead of this wannabe; or a bit less for Honda or Toyota, would've got a better-quality vehicle either way. And, we would get it elsewhere. More

Called about used 4runner to confirm availability, advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I advised it was. Told salesman I would be there in about 2 hours as I live about 90 miles away. Having been driving awhile and in Houston already, I receive a call from Doug saying the vehicle is supposed to go to auction. I ask why and Doug stated the 4runner is not worth fixing to sell and will not pass inspection. I told Doug I am almost there and will be there and would like to know what is wrong with it. When I arrived, Doug says to me that he told me it was going to auction and could not legally sell it without going to auction, not exactly what he said. I told him I still want to know what actually is wrong with it, no answer. This is 2011 4runner with barely over a hundred thousand miles. Pictures show it very clean inside and out. I saw in person through a fence and was very clean. I get call while driving home from internet sales manager asking how meeting with Doug, I advised her of what went down about car and Doug was to have manager call, none did. I told her that I believe that car was kept for employee or friend of employee. She advise that she would check and follow up, never happened. Sad thing, it was veterans day and was searching for a car for my veteran brother that rolled his 4runner on a cross country trip. More

I appreciate all you did Mr Leroy and salesman Sel. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. .Helping. me make my new car purchase on My...new car today 9.19.23..You guys and this location.Rock..I will.refer my family to this location.. More

I had an amazing experience with Dallas Hardwick at Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti Southwest Infiniti. His customer service was excellent, and he was always positive and upbeat, making every interaction enjoyable. We own 5 Infiniti vehicles, and Dallas always ensures we receive top-notch care. He is incredibly professional and a great asset to the dealership. We appreciate his dedication and outstanding service. More

This visit to the Dealership was a Great experience. Richard the salesman did a very good job with his sales engagement. Keep up the good work. Richard the salesman did a very good job with his sales engagement. Keep up the good work. More

I had the opportunity to recently purchase a new to me Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been Infinti QX50. Soon after I saw a small issue with the taillight and took it into service. I worked with Dallas and my experience could not have been better! He made my service experience as easy and seem less as possible and he wasn’t even there when I dropped off the vehicle. I highly recommend having him as your service advisor if you are getting your vehicle serviced here! More

My wife and I had the misfortune of working with the most incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us incompetent and laziest salesperson we have ever encountered. Not only was this individual immediately not interested in helping us, he also told us common knowledge facts about the auto industry as if they were some newfound gospel. Giving this place one star is being generous and should be offensive to other one star businesses. I would never give my money to this “business”. More

unprofessional. Amy reached out to me about a buy back deal never called me back Amy reached out to me about a buy back deal never called me back More

Stay away from this dealership! I purchased a 2017 Land Rover from them and was never told upfront that I had to purchase Lojack, Permaplate and Gap Insurance until I was in finan I purchased a 2017 Land Rover from them and was never told upfront that I had to purchase Lojack, Permaplate and Gap Insurance until I was in financing and signing the paperwork. After getting home and reading the paperwork, it clearly states "the purchase of the Vehicle Protection Product Warranty IS NOT REQUIRED to purchase the vehicle”. Immediately i contacted my salesperson and told him, I wanted to cancel the extra $3,900.00 they had added to my loan. I was told I couldn't cancel. I was so upset that I even wanted to return the car and cancel the contract, which of course they denied me. I traded the car in 2 months later and have been trying to contact the correct person to cancel and get the GAP refunded. It has no been 4 months and still cant get to the correct person. I have emailed over 20 times to different personal with Lithia Cares and couldnt even get the Sales Manager , Rhett Boatman to answer. Not a good experience at all!! More

I bought a used toyota 4Runner last March (10 wks. ago). I haven't recieved the license plates. I called several times and they take my info so the financial manager will call me back. That never ha ago). I haven't recieved the license plates. I called several times and they take my info so the financial manager will call me back. That never happened. I spoke to the saleman . He said that the license plates for used cars is complicated. How complicated can that be if I know that you get your license plates immediately after paying for the taxes!. I texted the saleman two times and he is not responding. IWhat a disappointment! More