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Spitzer Acura - Service Center

McMurray, PA

4.8
464 Reviews

464 Reviews of Spitzer Acura - Service Center

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April 23, 2024

Excellence on every turn starting with Sales to Service! on my 2nd Acura and plan to have them a long time! More

by MARTYSPANNER17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Spitzer Acura responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Helpful
April 20, 2024

We feel that the staff at your service department is wonderful. We are very disappointed in the new $16.00 sticker fee for an inspection. If you are told that a service is free...then it should be free. More

by PATTI4J
Recommend Dealer
No
Employees Worked With
John Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Spitzer Acura responded

I am sorry that you are disappointed that you had to pay for the state inspection sticker. Our policy in PA has always been that the "inspection" has been free of charge with the customer only paying for the cost of the sticker. That is for the state inspection only, not emissions. No grandfathering is necessary as this has always been the policy. The sad part is the state of PA has raised the price from $2 a sticker to $11 now. That is out of our control. Glad you liked the service otherwise and even at $11 it is still a great bargain with a savings $49.95.

Helpful
April 20, 2024

Excellent service with loaner car. Found the problem and ordered what was needed. Thank you More

by RENEELINGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Griesmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Spitzer Acura responded

Thank you, Renee, for your very kind review. We strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Spitzer Acura.

Helpful
April 18, 2024

Work completed in timely manner, car was much cleaner than when I dropped it off! 😃 More

by Hilo2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Spitzer Acura responded

Thanks for sharing your thoughts about your experience with Spitzer Acura. We appreciate your business and hope to see you again soon!

Helpful
April 16, 2024

They have a friendly and straightforward maintenance team. They provided a loaner car and exceeded my expectations. More

by JEFF.A.SOBEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert
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Apr 16, 2024 -

Spitzer Acura responded

It has been a pleasure serving you, Jeff. Quality customer service is always our priority, and we're happy to hear that we met your expectations. Thank you for choosing Spitzer Acura; we look forward to having you as a valued customer for many years to come!

Helpful
April 16, 2024

Have been dealing with Laynce and Spitzer service for over 10 years and have always had a great experience. More

by EFORTWANGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Layne and our team, and we look forward to working with you again.

Helpful
April 15, 2024

excellent experiences and work was performed in time. I was explained in detail what kind of service needs to be done on car. More

by AJAIN17760
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Spitzer Acura responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Helpful
April 13, 2024

Service needs someone who can answer phones on their behalf. Service attendants are too busy More

by dwk1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

Helpful
April 12, 2024

Layne and Spitzer did a great job mounting and balancing my wheels. Layne helped me unload and (later in the day) load my wheels into my vehicle. Thanks for your help! More

by mike.cromp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Layne Ciminel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Knowlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Spitzer Acura responded

Thank you! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy that Layne met your expectations. Thank you again for choosing Spitzer Acura; we look forward to having you as one of our valued customers for many more years!

Helpful
April 12, 2024

Clean and well maintained. Service advisor provided clear answers to my inquiries. Gave useful feedback to my questions. More

by ANDYWBGV
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Layman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Spitzer Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Helpful
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