Spokane Hyundai

Good work, but not at the time they promised. Every time I have been to Spokane Hyundai I am treated very well. They have prompt answers to questions, fit into my busy schedule and are able to do Every time I have been to Spokane Hyundai I am treated very well. They have prompt answers to questions, fit into my busy schedule and are able to do all the work I need to have done on my 2019 Hyundai. This last time I was in, for an oil change and a recall. Savannah called me from scheduling to remind me of my 8am appointment. Having specific plans during this busy holiday month I call the shop to ask if I could bring my car in the night before so it could be serviced first thing in the morning, they were all accommodating. I dropped off my car, the service tech stated that with the oil change and recall to expect two hours for the work to be done. The next morning I arranged another commute with my family (including my 11 month old son) into an old 2003 vehicle that was not as easy as my new car. Believing my car would be done at 10, I waited until 10:30 when I stopped in to check on it. I saw it parked in the lot, looking to be ready to go! I found out however that they haven’t even started yet and somehow on the paperwork it was said to be done by noon. It was done by 12:30 when I went to go pick it up. I asked the guy, letting him know that I was thankful for his work, why it has the delay and what to expect in the future. His response to me was that it could have been ready quicker if I was there waiting versus it being dropped off and they had no intentions on starting it any earlier than when they did due to a note for it to be done at noon (which I did not see, or request). My hopes is that I would have an apology and that I could expect the timeframe that was provided for in the future but instead I felt very much like this guy didn’t care about the communication and felt as though I had unrealistic goals. The woman who rang me up however did apologize and asked for me to stay a loyal customer and it sounded like a communication issues that was the responsibility of Hyundai. It was due to her kind words I choose to go back in the future, in hopes to have a better experience. More

Super service Alex is always on top of things and takes great care of my truck. I’d rather go to Spokane Hyundai for all my repairs & maintenance. Alex is always on top of things and takes great care of my truck. I’d rather go to Spokane Hyundai for all my repairs & maintenance. More

Buying my new car at Spokane Hyndai. My experience was pretty positive, everyone was more than nice. My salesman was awesome. The only thing that could have been better was if the financ My experience was pretty positive, everyone was more than nice. My salesman was awesome. The only thing that could have been better was if the finance guy hadn't talked so much. I just wanted to go drive my new jeep! He was super nice though More

Charged Inaccurately We really enjoyed the service, speed that they were able to get us in, and the customer service. Upon returning home and checking our bill, we noticed We really enjoyed the service, speed that they were able to get us in, and the customer service. Upon returning home and checking our bill, we noticed that we were charged for an air filter that we weren't asked about and that we wouldn't have wanted replaced. It is very frustrating that we ended up paying for an extra ~$50 that we didn't consent to. More

Me like I still have the issue, but they can not replicate it. That is just how it is and I can not complain about that. I like coming in to get my car servic I still have the issue, but they can not replicate it. That is just how it is and I can not complain about that. I like coming in to get my car serviced because I get treated like an actual person and not just a walking problem. I like that they have good wifi so I can sit in the waiting room and not go looking outside at the newer cars. More

Sales service and parts Excellent service parts and sales and renovation every body is kind not pushy prices are great never over sell just always tell me what really needs d Excellent service parts and sales and renovation every body is kind not pushy prices are great never over sell just always tell me what really needs done I trust these guys completely More

New Engine Install Spokane Hyundai solved the recall issue on my 2013 Santa Fe. Robert was very efficient and kept me posted on the progress of the car, including a ren Spokane Hyundai solved the recall issue on my 2013 Santa Fe. Robert was very efficient and kept me posted on the progress of the car, including a rental car as well. I am extremely appreciative that Hyundai stands behind their products. After this experience, we will always come back for our next car at Hyundai. More

best service team Service team was fantastic.Alex and Robert do a great job. Sherri at the front desk is always very friendly. I would recommend their service departmen Service team was fantastic.Alex and Robert do a great job. Sherri at the front desk is always very friendly. I would recommend their service department to friends. More

No stress, simple process. Buying a vehicle at Spokane Hyundai was a great experience. I never felt pressured or rushed. This is the second vehicle I have bought from this deale Buying a vehicle at Spokane Hyundai was a great experience. I never felt pressured or rushed. This is the second vehicle I have bought from this dealership and It has been an easy wonderful process both times. Friendly staff and great prices made buying a brand new car a great time. More

Great Place I have been extremely impressed with the service department at Spokane Hyundai. They have taken great care of me. The sales department is great too. I have been extremely impressed with the service department at Spokane Hyundai. They have taken great care of me. The sales department is great too. More