Sport Durst Hyundai

I took my car on January 26 because it would stop and all the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Frida the lights would come on. I spoke with a representative who was very rude. They kept my car over the weekend because diagnostic is not done on Friday and Saturday as told to me by the representative . On January 29 I was informed by the same representative who happened to be polite on that day that the cost will be $3141 which I don’t have. I had my car towed to a mechanic on January 30 and he was unable to work on it due to the codes and it would have to be taken to a Hyundai dealership. I had my car towed to Johnson Cary on February 1 and the 2 representatives I spoke to were very nice. The cost to fixed my car $612 a far cry from $3141 for the same issue. I would not recommend Sports Durst to anyone. That one representative was rude. I even reached out to Hyundai Corporate. More

Horrible experience because I brought a 2018 Alfa Romeo from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have no from here and I've been paying $800/month for my car that's still sitting in sport's durst Chrysler service center for almost a year and they have not serviced my vehicle yet! I've constantly been back and forth to sport's durst trying to get them to return my vehicle back, but I keep getting the run around about it! Why does sport's durst advertise that the Customer COMES FIRST? Yet, it's been 9 months since I purchased my vehicle and I'm still paying $800/month for a vehicle they've had every since the day I purchased it? This has been the worst car buying experience I've ever had! More

Buying the car was easy. Getting them to refund my gap insurance RIDICULOUS! I paid off the car in July and cancelled the policy. They received my funds from Easy Care on Aug Getting them to refund my gap insurance RIDICULOUS! I paid off the car in July and cancelled the policy. They received my funds from Easy Care on August 15th. Still no check (almost $500) and I can’t them to call me back now that I’m out of state. Worst customer service EVER! More

My 2 experiences with service dept, one for recall and one for complimentary oil change resulted in $$ spent on what I feel as unnecessary maintenance. First was “you should have the injectors cleaned”. one for complimentary oil change resulted in $$ spent on what I feel as unnecessary maintenance. First was “you should have the injectors cleaned”. ~$275.!! I’ve never owned a car that I had the injectors cleaned! The second for a complementary oil change and they said “ i should have the brake fluid changed. $185. I’ve never owned a car that I had the brake fluid changed. Both instances my car was 8 years old and approx 75000 miles. My Hyundai Palisade is 2022, with only 29000 miles, getting 28 to 30 miles per gallon. I wasn’t thinking at the time (I’m 84 years old) so didn’t question the service persons information. Obvious service dept persons are instructed to try and sell additional service. Both appointments should have been zero cost, but I’m now out about $500 for unnecessary service. No more Sport Durst Hyundai!!! More

Service personnel want to add additional service than the one that you scheduled. Complimentary oil changed ended up to $190. With unnecessary service! one that you scheduled. Complimentary oil changed ended up to $190. With unnecessary service! More

Had a horrible experience with Sales head there. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. He is not customer friendly. Agreed to a price and next day broke off the deal saying it's not working out. More

Worst experience EVER! Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay Look on youtube for the complete breakdown. This experience has been a nightmare. Hyundai had my vehicle from January 17-March 13, 2023, I had to pay $1,371.56 and my car still DOES NOT WORK. Look at their bad reviews, I’m not the only one. I trusted this company because it is a dealership but let me tell you about my experience. Where are the -2023 stars? I have video footage (links below). Compare the videos to the picture (invoice). https://youtu.be/0DdY3ywS_Cs https://youtu.be/b2rxliikI5g This company is using predatory practices throughout their services. I was deceived about work that needed to be done, and also work that was actually completed. I also kept asking for pricing before the work began, and they only gave me the cost when the work was completed. We (myself, and Brian Nelson and Brian Yates) sat in the office and went over the 19 phone calls/conversations. I expressed how I trusted them because they were a dealership so why would they complete work without giving me the pricing and also, work that did not help the problem that I came in there for. My actual problem was a $300 or less fix. I went to another mechanic so I could understand exactly what was going on with the “completed” work. I discovered that some of the parts were in fact not changed, and the service department lied about what needed to be fixed to get my car running. Watch the link. This experience has been a nightmare. I told them that my only concern was to get my car running. I wasn’t given pricing until the work was completed, the salesman, Alex admitted his wrongdoing. His coworkers admitted that Alex has a bad habit of doing that. The mechanics make money off of work being completed from sales. This company creates fake problems and creates fake charges. This company also knows that there should be a recall for the 2017 Hyundai Elantra engine (just like they did for the Senata) I asked to speak with the GM (Wayne Debois) and Brian Nelson said that I was not allowed to because Wayne said "NO", and that Brian has the final say concerning disputes. My issues are: Timeline of recorded phone conversation between myself and Alex Morrison (sales rep for the service department): 1/24 Diagnostic test (no total cost given, no written estimate, no price authorized) 1/25 Diagnostic results: coolant hose because it was one factor of the problem: (Approved) 1/30 I asked for total cost of services (no total cost given, no price authorized) 2/3 Alex called to tell me they had to change of hose order (service from 1/25 hasn’t started) (no total cost given) (no total cost given) 2/8 Alex called to say the parts (hoses) came in. I still did not receive the total cost or ANY cost. 2/9 Alex called with total cost and to say that everything was already installed. 2/9 Alex emailed me from a gmail account (picture included) with the invoice. 2/10 I go into the office, Alex admits that he failed to give me the requested invoice/cost, and completed work without a price approval. I asked Alex to speak with his manager and he had a guy named Blakely meet me. Manager, Brian Yates was called. Service mechanic could not find parts that were replaced. 2/11 (Sat) the following day (only to find out he wasn’t a manager at all). Another employee pointed me in the right direction of Brian’s office, but he wasn’t there, so I had to come back another day. 2/13 We were able to meet two days later (closed on Sunday) Brian heard all parties, included other employees who had witness Alex’s predatory and manipulative behavior. We bring our vehicles to dealerships because we believe we can trust them to do what is right. Brian Yates agreed said that I only had to pay for the diagnostic test and could take my (still not working) vehicle. I refused that offer because my vehicle was still not working and he agreed that his employees behavior was not satisfactory. I requested to speak with his manager. We met with Brian Nelson (Brian Yate’s manager), More

Have owned Hyundai’s since 2011 and never had any issues. Until now….My 2021 Santa Fe with 7000 miles, was towed to sports durst on Saturday, August 13th. They finally called on Tuesday August 16 and indica Until now….My 2021 Santa Fe with 7000 miles, was towed to sports durst on Saturday, August 13th. They finally called on Tuesday August 16 and indicated the transmission had to be replaced but they had no idea when they could get one. I called later that week and was told they were still looking and would touch base a few times a week with an update. Since then silence. I called following Monday at 9 am and left a message asking for an update. Still no response as of late Wednesday. They also could not provide a loaner even though it is under warranty. While I can understand some supply chain issues I don’t understand why it is so difficult to obtain a transmission. More importantly their lack of communication is disturbing and unprofessional. It says a customer is not important to us. Following an online review a Sport Durst customer rep sent a link asking me to call to discuss the situation. I called and guess what? He never returned my call. Also called the GM and he never returned my call. Finally went to dealership and service dept said (5 days after I left a vm) that they were going to return my call but still didn’t have an update on repair. We have a trip planned that we cannot cancel and needed an SUV. Since warranty repairs we’re unknown we had few options and reluctantly sold our Santa Fe and purchased a new one. Unfortunately they refused to work with us and took advantage, giving us less on the trade. Again corporate was absolutely no help. Going forward obviously don’t recommend Hyundai and Sport Durst. More

The biggest mistake I've Made when purchasing a car was buying it from sports Durst automotive. Especially having to deal with Dame who lied to cover his own butt, hui or Hugh wind and Trey. I bought a veh buying it from sports Durst automotive. Especially having to deal with Dame who lied to cover his own butt, hui or Hugh wind and Trey. I bought a vehicle and have had nothing but problems ever sense. Extremely disappointing when you trust a company to do right by their customers More

SAVE YOURSELF STRESS, TIME, MONEY, AND FRUSTRATION. The biggest regret is choosing this company to purchase a vehicle with. I would never recommend them to anyone. The buying process was easy but on The biggest regret is choosing this company to purchase a vehicle with. I would never recommend them to anyone. The buying process was easy but once they had to own up to what they promised it because a problem. Within 7 days the vehicle would not start, the trunk would not function properly and obviously I was upset since the first thing I told Dame was I would like a reliable vehicle when I came in to purchase and I feel they are only trying to get over on people. I was reassured that they checked everything but when I reached out to the managers (hieu or hugh Wind and Trey) they all stated this is what happens when you purchase a used vehicle not taking ownership or apologizing at the very least that there was a problem that obviously was not checked. They refused to take the vehicle back for me to get another. With having two children and two parents with health issues I provide for I feel I can not trust the vehicle I was sold. It did not work when I needed it the most in LESS THAN 7 BUSINESS DAYS OF PURCHASE! They sent a tow truck to pick the vehicle up after multiple phone calls on my end. The Gentle man that picked up my vehicle stated to me they get this all the time that there has been so many issues with this company getting over on customers and not owning up to their word when it comes to issues with vehicles. Fast forward 3 days later the vehicle was driven back to me with the tire pressure light on and both batteries to the key fab dying. In which I had to get replaced less than 14 days of purchase. Today I get a call to pick up my plate. So as Dame told me to do I asked about getting my windshield replaced as he stated would be done when I purchased the vehicle (in front of my father who was also present) after they transferred me multiple times and no one new what I was talking about they asked me to call Dame and let him work it out. I call Dame and now I am being made out to be a liar because he told us one thing and documented another. He has made it out as if he never said that he would be sure the windshield would be replaced when he did. so I have absolutely no trust in this entire company. The only one that is even trying to fix the issue at this point who is Mike (another manager there) so I can appreciate that but it does not make up for the extreme unnecessary amount of stress I have had to deal with with this company and vehicle. DO YOURSELF A FAVOR AND FIND ANOTHER COMPANY THAT ACTUALLY OWN UPS TO THEIR MISTAKES AND HAS SOME SENSE OF CUSTOMER SERVICE! More