Natalie was very attentive and prompt. She looked ways to solve my problems and make my time at the dealership pleasant. On the other hand I had an awful experience with Edwin from finance, where I had a previous service plan (don't know what type), and it turned to be a promotion they had and it expired. However, when looking what was wrong with it, Edwin said I might have tricked the service center employees before to get free service, or left without paying or "something, but you didn't pay for that service". Quick customer service tip, you never even suggest a customer that they stole or tried to steal something, cause you might find out later that the customer wasn't lying and end up looking like an xxx or even worse, the company being sued for false accusations.