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Sport Mazda - Service Center

4.9

1,405 Lifetime Service Reviews

9786 S. Orange Blossom Trail, Orlando, Florida 32837

1,405 Reviews of Sport Mazda - Service Center

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November 19, 2018

"Excellent service! "

- MyMazda2018

Was kept up to date about service of my car at all times. Everything works great and the team was amazing helping me get in and out.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angelo Nieves
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2018 -

Sport Mazda responded

During this Thanksgiving season, I am very thankful for our many loyal customers, including yourself. We have tried to treat everyone with the respect the service they deserve. You have returned to us a wonderful reputation that has made Sport Mazda successful. On behalf of myself and the rest of the Sport Mazda family, thank you very much and have a happy Thanksgiving Holiday. Jay Mealey, Owner

November 19, 2018

"Upfront communication needs to be better"

- Dobber91

I dropped off my car at 1130a on 11/10 and awaited the diagnosis that was expected to be between 1-3hrs. I didn't hear back for the rest of the day and then became aware that Sunday was an off day since I couldn't get a hold of Ellie our anyone in the service department. I was not made aware of this when I dropped off the car. I was then on work travel for the remainder of the week and Angelo was able to keep me informed of the service needs. Frustrating beginning but the car is running better.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angelo Nieves
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 18, 2018

"Great Experience. Great advisor."

- RicG

Even though I’m based in Tampa, I’ve been lucky to find and try Sport Mazda during my occasional visits to Orlando. Even though I didn’t plan my last visit, I got multiple nails on two of my tires on I4 so decided to go at the end of the afternoon. I finished changing my oil earlier and getting a software upgrade. Natalie did I great job since the welcome moment and delivered the car as promised.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 20, 2018 -

Sport Mazda responded

Ric, I am always happy to read about customers happy they visited Sport Mazda. While it was under unfortunate circumstances, I am glad that we were here and able to provide you the assistance you needed. Now that you have visited us more than once, we will consider you a member of our extended family and make sure you know you are always welcome whenever you are in town. I am going to be grateful for customer like yourself and great staff like Natalie Doenath (your Service Advisor) on this Thanksgiving. I wish you and yours a Happy Thanksgiving Holiday on behalf of your Sport Mazda family. Jay Mealey, Owner

November 17, 2018

"S OBT service"

- Lulu

Your new facility is beautiful. You are doing much better on having adequate staffing in the service dept. now. I feel very comfortable at your facility-everyone is so friendly, but yet professional. It gives me confidence in the job you are doing for me.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 17, 2018

"2006 Mazda6 repair"

- gtracycook

Nick did a great job of keeping me updated, during the repair of my car. He also kept me informed of the cost, so no surprises when I got the bill.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 16, 2018

"Very nice"

- Calzate

Polite people, nice location, beautiful cars, very good coffee, relax chair. I like the Mazda dealer on everything. My expectation for the next service is the same experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 17, 2018 -

Sport Mazda responded

Thank you for taking your valuable time to write this review. I always thought a very good cup of coffee was a message I could send to let my customers know how much I cared. Of course, all the other things you mentioned were added to make it every more enjoyable for you and our many other loyal customers. I promise you that your expectations of the same quality of service experience each time you visit Sport Mazda is our goal. Thank you so much for being our loyal customer. Jay Mealey, Owner

November 16, 2018

"Great Experience"

- Vlad

Natalie was very attentive and prompt. She looked ways to solve my problems and make my time at the dealership pleasant. On the other hand I had an awful experience with Edwin from finance, where I had a previous service plan (don't know what type), and it turned to be a promotion they had and it expired. However, when looking what was wrong with it, Edwin said I might have tricked the service center employees before to get free service, or left without paying or "something, but you didn't pay for that service". Quick customer service tip, you never even suggest a customer that they stole or tried to steal something, cause you might find out later that the customer wasn't lying and end up looking like an xxx or even worse, the company being sued for false accusations.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Edwin Acevedo
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"A great experience"

- Cathye

A cheery and helpful person making it well worth the drive. Thanks for making my experience pleasant and easy. I enjoyed working with her both on the phone and in person.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"Premier Customer Service"

- aamedina98

I recently had a defect on my steering wheel and took my 2018 Mazda Cx-3 to classic Mazda where my experience was atrocious! They refused to help me and even told me they wouldn’t provide any service to my vehicle in the future. I explained my experience to Stephen here at Sport Mazda and he was extremely helpful! He was able to order a new steering wheel and get my car fixed within a week. Don Mealey’s Sport Mazda is probably one of the best examples of premier customer service in the car dealership industry. If I ever need anything else done to my Cx-3 they will be the first place I call.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 15, 2018

"Great service with a smile "

- Chi

I was warmly greeted by Nick. Finished the service as promised and on time. I will definitely come back for my next one. Kudos to all at Sports Mazda.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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