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Sport Mazda - Service Center

4.9

1,324 Lifetime Service Reviews

9786 S. Orange Blossom Trail, Orlando, Florida 32837

1,325 Reviews of Sport Mazda - Service Center

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September 25, 2018

"Friendly, helpful, honest service advisors"

- Hamblyb

I've had our 2016 CX-9 serviced at Sport Mazda since we purchased it, and have received nothing but top-quality work from friendly service advisors. Nick Radoslavov is a great advisor and is always willing to explain accurately and honestly what Mazda recommends for the vehicle. He has been very accommodating and arranged a loaner vehicle when my vehicle's repair took longer than expected. We gladly make the drive to Sport Mazda because they are professional, friendly, and knowledgeable. Thanks Nick!

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Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 23, 2018

"True Customer Service "

- ChristineG

Stephen was so patient and kind to my husband and I. When our daughter was in the NICU, he truly took care of us. We had to have a few services done to both our vehicles and the services was going to take several hours. I didnt want to be waiting in the mazda waiting room while my daughter was alone in the NICU. Stephen offfered us a car for the day just so I can be with our little angel. I didn’t feel comfortable borrowing a car; so, he put a rush for my husbands car to be serviced ASAP. It’s always the small genuine moment that count in life. You have a true gem on your team! :) Christine Gillison

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Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 23, 2018

"Pure pleasure!"

- Gayle

As I drove out of the dealership yesterday I thought what a pleasureable experience I had. I wondered if other dealerships are like yours and decided No! Not in my experience. I am so thankful that after much research I chose to purchase my Mazda CX-5, aka Grace. I also feel blessed to have Ellie as my service professional. It is sheer joy working with her - she truly cares about her customers. Thank you, Sport Mazda. Keep up the good work!

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Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 22, 2018

"Ellie is wonderful as always!"

- Cristian Aviles-Morales

She keeps me organized! Always calling me to remind me of services I need whenever its time so I always appreciate that. She looks after my cars health in a way that is as if she was the owner herself.

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Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ellie Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 21, 2018

"Excellent Customer Service"

- SpeedBall

Nick was friendly and efficient, confirmed everything I wanted done, alerted me to potential issues and the mechanics had my car in and out within 2 hours. Easy and painless process! They even gave me some coupons to apply a discounted service so I ended up paying less. My roommate also has a Mazda that he bought here on my personal recommendation and he is extremely happy with their customer service and straightforwardness. I highly recommend this service advisor and dealership!

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Recommend Dealer
Yes
Employees Worked With
Nick Radoslavov
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2018

"Excellent Service"

- par1950

When I telephones & told her want the problem was with the backup camera, she recommended I bring the car in. They next morning it was working & I called and they indicated that I should still bring the car in to have it checked. It turns out there were some faults in the system. They updated the computer system. Staff at the location is personable and always have a positive attitude.

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Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Sport Mazda responded

Our Service Advisors understand well that a small problem may just be a small problem, or, it may be the beginning of a much more serious problem. Your safety is a responsibility that we take seriously. It is always better to be safe than sorry and I am grateful that Natalie made that recommendation to you. Now that they have isolated the problem and taken the steps necessary to resolve it, We both can rest assured that you and your car will be out on the road safely. Thank you for your review. Thank your for being our valued customer. And thank you on behalf of the staff at Sport Mazda Service Center. Jay Mealey, Owner

September 19, 2018

"Oil change, tire rotation and screen replacement! "

- 2018mazda3

Natalie always greets me with a smile! She is very attentive and understanding of my vehicle's needs! I always feel very welcomed and appreciated for using Sport Mazda's auto service. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Sport Mazda responded

Always with a smile. Thank you for the nice comments for Natalie Deonath, Service Advisor, at my Sport Mazda Service Center. Thank you for being a loyal customer and for letting others know that it is not just a one-time event. She works hard to be consistently attentive to her customers needs and is always friendly and welcomes each and everyone for service. I appreciate you taking your time to let other know. We are proud to have you as our customer. Jay Mealey, Owner

September 18, 2018

"Another great experience"

- galbicka

Had a 25K service done on the wife's Mazda6 and it went like clockwork. Service was timely and price was fair. She had no complaints.

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Recommend Dealer
Yes
Employees Worked With
Ellie Diaz
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2018 -

Sport Mazda responded

Thank you. The last two years of change, with new facilities and location, has made a world of difference for our service customers. New and expanded facilities, with the latest in auto services technology, have allowed us to insure that our customers receive timely high quality service at a fair price. We have added Service Advisors, Certified Technicians, and support personnel and insured that all received the latest in training and certifications from Mazda and others. Our new customer lounge with access to TV, live service cams, wireless access, connected desks for laptop users, Premium coffee, snacks, and comfortable sofas and chairs, has made the service waiting much more enjoyable. All of this was done to make sure that you and your wife, along with all our valued customers, have the service experience you should expect, and deserve. Thank you for being our valued customer and on behalf of Ellie Diaz, your Service Advisor, and myself, thank you very much for your kind review. Jay Mealey, Owner

September 16, 2018

"It was a great experience with you guys.... thanks"

- Juan

You're at the top of the service because whole PM s done with you before there are a good job and I so appreciate your help in this matter.... thanks

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Recommend Dealer
Yes
Employees Worked With
Stephen Mendez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 18, 2018 -

Sport Mazda responded

It is our pleasure to make sure you receive the service you should expect and deserve here at Sport Mazda Service Center. I thank you for your review and am very happy your are our valued customer. I appreciate your business and comments. Jay Mealey, Owner

September 14, 2018

"Friendly Folks"

- MiMac

Natalie and Angelo were great. They explained everything to me regarding the service to my car. Car was finished in a reasonable timeframe. No problems.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Natalie Deonath
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Angelo Nieves
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Sport Mazda responded

MiMac, Thank you for your review and for choosing Sport Mazda Service Center. The one great thing about my staff is that they all care about making sure that you are aware of everything about the service on your car. Our belief is that you should know so that you can properly make the best decisions for the care of YOUR CAR. I am glad that Natalie and Angelo did that for you. We all thank you for being our great customer. Jay Mealey, Owner

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