Do NOT purchase your vehicle at Spring Branch Honda. In hopes of finding the perfect car upon college graduation, my father went to Spring Branch Honda to fulfill this mission. We were looking for a 2017 Honda CR-V which we had previously seen in Honda of Katy but were trying to get at a better price. The sales person which assisted my father, Calvin Tran, deceived my father into thinking he was getting a great deal. The vehicle report (papers that are shown on the dashboard of the vehicle) Calvin initially showed my father stated the vehicle was worth ~ $36,000. My father negotiated $33,000 and Calvin came back with a counteroffer of ~$33,250. Thinking this was a great deal my father took it immediately.
Coming back home and reviewing all the paperwork, we saw the actual vehicle report that belonged to the Honda CR-V. We saw the Honda was actually valued at $33,295. At first, we thought this was the incorrect paperwork, however we checked the VIN number of the vehicle and it matched the vehicle report. The so called “deal” was only $45 dollars off.
It was VERY humiliating and upsetting for my father to realize he had been tricked that way. Honesty is extremely important in any situation, especially when making such a big purchase. The next morning, my father went to Spring Branch Honda to complain about what he had just found out. He tried to confront the sales person about what he did to him but the staff lied about him not being at work. One of the managers tried to help my father and apologized profusely about the situation. He even gave him his word that he would deduct $2,000 from the deal because of what happened. He mentioned that he was not the Senior Manager thus the deal had to be made the following day. Less than three hours later, the manager called me telling me the deal did not go through. He did not even have the courtesy to talk to my father first who was the one he made the deal with.
Long Story Short, Do NOT buy your vehicle here. The dealership does NOT care about the customers and will do whatever they can to scam you. If you want honest people and great customer service, go elsewhere.