Springfield Acura

Very friendly staff, willing to help, explained service options clearly. Had my vehicle cleaned and serviced on time. Communicated over my cellphone once the vehicle was ready. Billing and payment was brie options clearly. Had my vehicle cleaned and serviced on time. Communicated over my cellphone once the vehicle was ready. Billing and payment was brief. Total time spent at the service facility added to only 7 minutes, which includes car-in, loaner-out, loaner-return, bill payment, and car handover. Springfield Acura is totally awesome. More

The service representative (I did not write down his name) was very professional. I wish your price could be close to market price. ................................................................ name) was very professional. I wish your price could be close to market price. .............................................................................................................LLS More

Upon arrival Victor greeted me immediately and got me in before my actual appointment time. The service I was coming in for was a B1 so Victor said it should take 45 minutes to an hour. I had to leave for before my actual appointment time. The service I was coming in for was a B1 so Victor said it should take 45 minutes to an hour. I had to leave for France later that day so I told him I would need a rental car. When we realized that I would need to have Avis send a car, I decided I would just wait seeing as it would take more time to get the car than it was actually worth. Victor insisted that he could get it if I wanted it but I had no problem waiting if it would only take 45 minutes. The service actually took less time than quoted and he had me back in my car and on the road before the service was actually quoted to be finished. The overall experience was very good. In being completely honest, my only issue is that the price is a little higher at the dealer than it would/should be for comparable work done elsewhere. In the interest of keeping my warranty I am somewhat forced to get the car serviced at the dealer. Obviously this price difference is not bothering me so much that I do not use Acura, but I would be more inclined to suggest the dealer to more people had the price been a little less. There were a few applicable coupons though so that helped, and overall I was happy with the service I received. More

I had purchased my vehicle in 2004 and have always came back to the dealership for any service. I have always been treated with kindness & respect. For the last 2 years I have been dealing with Jamie & R back to the dealership for any service. I have always been treated with kindness & respect. For the last 2 years I have been dealing with Jamie & Rob and they have been the most professional, enlightening, respectful, honest and pleasing people to work with. They always greet me with a smile and a hello. They take the time to listen to my concerns, take the time to explain what work I need, why the service is needed, how long my service will take and when my car will be ready. My car is always ready when promised and received clean. I truly have no worries when I bring in my car because I know that I'm being treated fairly, honestly, and respectfully. A huge THANK YOU to Service Manager Robert Avison and Service Consultant Jamie. More

Awesome customer service department. They are quick and courteous, with mechanics that not only know what they are doing but also take pride in their work. The servIce rep, Jamie, kept me up to date with courteous, with mechanics that not only know what they are doing but also take pride in their work. The servIce rep, Jamie, kept me up to date with progress and made me feel comfortable when I had questions. More

Service was excellent. Wasn't pushed to do any service. Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so Called back and had it done anyways. Had a loaner and following day to return i was stuck in traffic. Called them and they said to come in later so i wasn't late to an important meeting. They've switched to in house car washing and it was excellent, unfortunately it rained that day and it went to waste. More

I purchased a new 2009 Acura MDX, and I was treated like royalty. I was given a more than fair price for my trade, I got the exact vehicle I was looking for and I was thrilled with price. The have a beautif royalty. I was given a more than fair price for my trade, I got the exact vehicle I was looking for and I was thrilled with price. The have a beautiful showroom and service area, the staff were all very friendly and I will certainly reccommend this dealer to anyone!!! More

I have leased Acuras for the last 10 years. I have had good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is good experiences at all three of the dealerships I used. Springfield Acura definately takes the gold medal for service. Their Service department is easy to work with, thorough and focused on making sure the customer experience is great. Jamie, Andreas and the rest of the team are always helpful. I would recommend the service, the vehicles, and the overall experience to anyone. More