I must admit my father did most of the leg work in regards to going and talking to Gardner and setting up my deal. However when I did meet Gardner he directed his attention to my wants and needs as far as what I wanted in my vehicle. He was very accommodating and personable and made this process a breeze. Gardner took the time to thoroughly go through all of the settings and gadget setups of my new Tuscan.
As far as the car goes I love it. It is exactly what I wanted. I even had an aftermarket sunroof installed and you would NEVER KNOW it was aftermarket. Seamlessly done. The turn around for the install was only a few days and they were even generous enough to even give me a loaner.
From start to finish my father ( who has never owned or even considered a Hyundai ) and I were extremely impressed and blown away by the standard Hyundai sets for their vehicles and their service.
Tim Pastuszek did an excellent job of helping us select our new vehicle. He did not waste our time, was very knowledgeable, and answered all our questions. The experience from beginning to end was hassle free. The entire process took less than two hours.
"Service department offers little actual service"
From the time I brought my car in for service until I picked it up 23 days later, I was treated as if no one cared about, or addressed my questions and issues.
Here are the highlights:
Being told that I would need to rent a car from somewhere else at my own expense for this warranty issue on my one year old car.
After a long debate, it was agreed that they would provide a loaner car that they previously told me they did not have available for me.
I was told I had to pay $400. For the car rental.
Then I was told that it could be months before my car was repaired and there were 15 people ahead of me.
When I called service to check in after a week, I was greeted with an attitude and told that I don’t need to call them. That THEY would call me when the car was finished.
At day 23 I called again and was told the same thing.
At that point I called Corporate Hyundai to see if I could get some answers as I was loosing confidence that my car would ever be fixed. I filed a complaint, and only after filing the complaint, I was called by service to come pick up my vehicle that day, or I would be charged further on the rental car.
When I inquired as to why the car was fixed over night when yesterday they said they had no idea when it would be fixed due to parts not coming in, I was simply told the part came in.
The attitude lacked respect or consideration.
I repeatedly tried to get in touch with the manager Stacey, but never was able to speak w her and was told she does not take customer calls.
1 month later, I was called and told I owed a balance on the rental car I was told would be no charge to me. I did receive a refund of $400. That is paid, but now they were charging me do the 2 days before they could diagnose my undrivable car.
One call from Stacey after corporate was called a second time about charging me for the rental.
Her message on my voicemail was simply that the charges had been credited.
When I tried to call her back I was told she was not available.
No compassion for what the car owner might be dealing with
This was a warranty issue that made the car undrivable.
There is no customer service at this location
I won’t be back.