St Charles Toyota
St Charles, IL
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Very responsive when I called the dealership. Kevin Cahill was super helpful. Unfortunately another customer beat me out for the car I was interested in. Kevin Cahill was super helpful. Unfortunately another customer beat me out for the car I was interested in. More
Very straightforward, no pushing to buy. I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all ti I really felt like my salesman was trying to help me make the best buying decision for me. He answered all my questions and was very polite at all times. I recommend Bob Pearson at St. Charles Toyota if you’re looking for a pre owned car. More
Emma has been absolutely amazing over the past several months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois months. I moved to the area over the summer and was in the market for the gen 5 Prius. I have been to at least 5 other Toyota dealerships in Illinois and I would never recommend any of them. St Charles Toyota is a gem. St. Charles does NOT markup any of their vehicles, all packages are optional, Emma collected my documents and got me pre-approved for a loan before the Prius even came... I was in at the dealership for about an hour before driving away in my new car- that is how quick and painless my experience was. Other Toyota dealerships had me sit there for over an hour wasting my time just to discuss the possibility of putting a deposit down on a car (ex. said MSRP and I filled out paperwork and then when I was going to put my deposit down, there was suddenly a 3k markup with a required 3k package for more oil changes and windshield protection). Will not even go back to that dealership for service; there is no way someone who has worked at a dealership for 18 years does not know that they mark up their cars-so she was trying to get me excited and hope that I wanted the car bad enough to throw down another 5-6k. Another Toyota dealership stated that they did not markup their cars, so I asked if there was a required package and the women said yes-4k.. so they mark up their cars. Overall, St. Charles was the nicest, most honest, to the point dealership. I never felt like I was being scammed or forced to buy anything extra; they simply told me my options and I said yes or no and we all moved on. I will drive 30 miles to St. Charles for anything I need even though there are at least 4 Toyota dealerships that are closer to me. I cannot say enough good things about St. Charles and I am so thankful for Emma and all of her help; this dealership knows the CORRECT way to gain LIFE LONG customers. More
Emma was awesome during our test drive and was so kind when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've exper when following up. She was very laid-back and professional. We loved the low pressure, friendly vibe of the dealership — unlike any other we've experienced. We felt taken care of and not pushed at all. Super happy with the experience! More
This was hands down the best dealer experience I have ever had. Amazing staff, timely transaction and no dealer “adjustments”. Choosing St. Charles Toyota was the best decision I made when purchasing my ever had. Amazing staff, timely transaction and no dealer “adjustments”. Choosing St. Charles Toyota was the best decision I made when purchasing my car. More
Dealing with St. Charles Toyota was a very positive experience. No pressure to buy add one, very professional and knowledgeable staff, I didn’t feel pressured to make Charles Toyota was a very positive experience. No pressure to buy add one, very professional and knowledgeable staff, I didn’t feel pressured to make a decision. Bob Pearson was very helpful and pleasant to work with. Darrick in the finance office was efficient and I didn’t have to wait to complete the necessary paperwork. More
Bob was very flexible with my schedule. This was my first time purchasing a car at dealership. Transaction was very quick and fees seemed straightforward. Thank you Bob. This was my first time purchasing a car at dealership. Transaction was very quick and fees seemed straightforward. Thank you Bob. More