Star Auto Mall 512

"I had an excellent experience with Star Auto. When I arrived, I had my pre-approval ready. Paul, who was kind and friendly, allowed me to browse their vehicles in my price range without any press When I arrived, I had my pre-approval ready. Paul, who was kind and friendly, allowed me to browse their vehicles in my price range without any pressure. When I found the right one, he efficiently completed the paperwork, and I was on my way. I'd buy from them again." More

We went Halloween weekend I didn't have the best credit, Paul in fiance was helping find a loaner for the vehicle we wanted. The car I wanted they put on hold, I called daily to see the progress, we went ba Paul in fiance was helping find a loaner for the vehicle we wanted. The car I wanted they put on hold, I called daily to see the progress, we went back and forth. Long story short I had to go there after no response to my calls and I sat there 5 hours but the job got done that day n I'm talking about mid November!!! So in one day it was done when I called and called n called. We got the car Paul said not to mention the owner in the review because he didn't help do xxxx . Even though the owner was friendly smiling greeting and recognized my husband and I from buying a few cars through Star Auto. Very kind even told us he'd hold the car and he'd do what he could, to be told later he didn't fo anything. I got the paper started mentioned I need extended warranty it's a foreign car so absolutely you want extended warranty! Paul said of course.. I went through the paperwork signed electronically and on print, I got to the last I said Paul where's the warranty paperwork all I saw was for tires and hazard I can buy my tires I need the big parts. He assured me it was getting done said call get the insurance and we'll go over it. Long story short I went to him I called I showed up I emailed I STILL HAVE NO EXTENDED WARRANTY. HAD I known that I wouldn't of risk a loan on a vehicle without warranty. The car.... 7:30 pm I left with my car I immediately smelled a weird smell I also realized my charger thing didn't work. Maleek came out I showed him that night before leaving. He said he almost sold the car that weekend I'm like how it's been on hold as they worked on my loan. But I did notice it was back on the lot with the papers on the window as I was SUPPOSED to be getting it. Now I'm home I pick my husband up from work that night 8:30pm. He noticed his mirror blinker didn't work. I'm confused because it passed inspection at the dealer so how was it possible?! I also noticed that night my brakes were grinding and squeeking. I went before noon that next day I immediately told them hey did this pass inspection without a blinker and my coolant n brake fluid alarms are lighting up. Red flags day 2 less that 24 hrs. I was pissed I had no warranty. They adjusted the codes for those and Paul showed me papers saying the brakes are new n two new tires. After that Lee the service manager very nice crew back there Zack, Charlie n more. Do Lee comes and says hey you need new brakes I said impossible he shushed me and said relax I'll take care of it. He did then I went home they would like a bus! I called back came back so long story short the car I got November 8 today is 1/21 and my brakes still squeak it's been there 15 times and I'm told by Lee the brakes come from auto store and my car needs BMW brakes so these they saw to take away the noice very loud. I went back 1/13/24 and they had my car 2 hrs to do idk because my brakes are loud. Instead of star putting sage brakes on a car the purchased to resale the put brakes that fit not for safety though. Because if your purposely sale a vehicle with the wrong brakes you willing know you put that drivers safety at risk. No one called to see if the brakes were better nothing after the fact. I'm annoying yes and idc I paid for a car and I'm stuck with paying for expensive brakes because they refuse to put safety first . The blinker was fixed. Take note that my car was sold to me inspection passed with bad brakes and no working blinker!! Also I never sir in the back so I was looking for something so I touched the rug in the back it's was a puddle. I go back upset apparently there was a clog to the sunroof idk. But how did this car pass anything. My battery died 1/2/23 I called Paul upset about the warranty. He said . What do you want me to do? He said warranty doesn't cover dead batteries anyway!!!! I have gotten 4 cars from star and had other people go. This is my last time. They'll get you the car, they'll go to war for you. However!!! More

Maalik had everything ready for us after Xavier helped us the night before with test driving a few cars. Both guys were great to work with. the night before with test driving a few cars. Both guys were great to work with. More

Maalik was amazing! He was patient with me and very willing to see me in the car I wanted. Everyone else was great as well! Thank you!! Vroom vroom :-D He was patient with me and very willing to see me in the car I wanted. Everyone else was great as well! Thank you!! Vroom vroom :-D More

Xavier was very helpful and communicative throughout the process. I felt no pressure to buy, which I’ve experienced at other dealerships. Highly recommend. process. I felt no pressure to buy, which I’ve experienced at other dealerships. Highly recommend. More

I got my first upgraded Mazda with Maalik and then needed a bigger size to accommodate my growing family. I came back and asked for Maalik personally because I knew he would get me in and out without any iss a bigger size to accommodate my growing family. I came back and asked for Maalik personally because I knew he would get me in and out without any issues. And he definitely delivered! More

Quick transaction. Polite. To the point Not too pushy. Had things ready when promised Really? Polite. To the point Not too pushy. Had things ready when promised Really? More

Great customer service cared about the sale always kept in contact great employees very thankful in contact great employees very thankful More

Malik was patient and easy to work with. I recommend working with him because I appreciated his patience and flexibility while he never pressured me to buy. I recommend working with him because I appreciated his patience and flexibility while he never pressured me to buy. More

Very straightforward and no bogus extra charges. Xavier was able to work with the body shop to get the sale made Xavier was able to work with the body shop to get the sale made More