Star Lincoln

I took inventory of my lease on July 17,2023. My Corsair has been in the shop FOUR times! Ryan McInerney does not respond to my letters and Brendt Henry was no help at all. I will not be getting My Corsair has been in the shop FOUR times! Ryan McInerney does not respond to my letters and Brendt Henry was no help at all. I will not be getting money from them, for missing work. This is not a good dealership at all. PLEASE go somewhere else. The vehicles are NOT "luxury" but nightmares. More

I like the dealership. I see the car I need. They showed me different cars. I’m excited about purchasing my next car with them. Audreas is good sales persons. He services t I see the car I need. They showed me different cars. I’m excited about purchasing my next car with them. Audreas is good sales persons. He services the 2014 Lincoln mkz for me and I like that car. I’m going to go with witch ever one me and my uncle Conie get approved for.Thanks for asking me to live a review More

Brought my car in for a tire pressure sensor one week with no trouble found. They just aired up and sent on my way. Came back the next week for same sensor and there was a nail in the sidewall. Okay had with no trouble found. They just aired up and sent on my way. Came back the next week for same sensor and there was a nail in the sidewall. Okay had to buy a new tire. As employee get a discount. But when I got the bill the discount was not calculated correctly. When I bought to the attention of the cashier and the service rep they adjusted after much discussion. Will not be back as I don't think that they handled the situation the best. Two trips for the same issue not sure if they put pin in tire or it was there the first time as well as miscalculation of the bill. This is just one of many issues with Service that I have experienced. And my dealing with sales has been very sketchy as well. My recommendation would be travel a little further as the customer service here is not the best. More

Never responded to my request for information. xxxx poor customer service. From the looks of other reviews, this is standard procedure. xxxx poor customer service. From the looks of other reviews, this is standard procedure. More

Never got back with me on the question . Lease send it to them again cause I Lease send it to them again cause I More

This is not a good dealership. It was a lackluster experience. Kevin Sales manager is not easy to work with. And don't get me started on jay the finance guy Completely aggressive i It was a lackluster experience. Kevin Sales manager is not easy to work with. And don't get me started on jay the finance guy Completely aggressive if you're not buying things off his menu.. Try heinz park if you don't want to deal with This terrible dealership. More

My lease was up and needed a new car. Tim, and his manager, were absolutely wonderful! One of the easiest and quickest purchases. Tim was thoughtful, answered all my questions, and was re Tim, and his manager, were absolutely wonderful! One of the easiest and quickest purchases. Tim was thoughtful, answered all my questions, and was responsive. More

Excellent overall dealer experience on purchasing certified pre-owned vehicle. Timothy Shea was a pleasure to work with and made transaction painless from start to finish. Definitely will look to vis certified pre-owned vehicle. Timothy Shea was a pleasure to work with and made transaction painless from start to finish. Definitely will look to visit dealer again for a future purchase. More

Office was empty upon arrival. Sales guy, Tim, was not there at appt time. Alternate guy was on his way out to p/u. His kids from school, but took my name and number after telling me the hood latch was br there at appt time. Alternate guy was on his way out to p/u. His kids from school, but took my name and number after telling me the hood latch was broken on the car I came to test drive. Nobody called me back. I called him back 2 /3 days later (the time I was told it would take to fix the hood latch) he dryly and unapologetically says the car had already been sold. How I was (mis) handled spoke volumes and I’m disappointed; I was prepared to make a cash purchase, on the spot too. Star has been a family favorite since their Woodward Ave days. Times definitely change C’est la vie, More

Very excellent service.Went above and beyond to find me Very excellent service. Went above and beyond to find me a new car when my lease was up. Very excellent service. Went above and beyond to find me a new car when my lease was up. More