I recommend going elsewhere to buy a car.
I am active duty military and I was moving cross country with my husband, two kids, and our cat. Unfortunately, our second (paid off) car died in Kansas City. For some context: we had been driving for three days, everyone was sick with a cold (my toddler and baby had the worst it) and our cars were loaded with our personal and sentimental belongings.
My biggest issue with this dealership (and this is only my experience) is that we were not given a fair price on the car. We were not in a negotiating position and I feel like we were taken advantage of. We arrived in the evening, and after trying to get us to buy new (“This vehicle has third row seating!”), they kept trying to put us in an SUV we could not afford. We were shown three cars (apparently the only three that would have worked for us).
The car we bought is WORTH $4.5K. We owe $9.5 on it right now (less than a month after buying it) AFTER trading in our car. Fair Market PURCHASE price (not how much the car is worth) is between $6,907 and $8,680. They took our trade for $1K. So…. Maybe my statement of “the car we bought is worth half of what we owe” isn’t that farfetched?
In the heat of the moment, with nowhere to go, two crying babies, the new car payment didn’t seem so bad. A Day later when I did the math and realized that we couldn’t afford it, (not the monthly payments, just an extra $9.5K of debt) their response is “tell the bank to come and get it”.
There is a “No cooling off” clause in the contract that they will not tell you about. If you only read one thing in this novel of a review, let it be this: ***THERE IS A NO COOLING OFF POLICY***
I called the day after I bought it and told them we had a change of heart. I called multiple times in the following week. The owner of the dealership reached out to me after my first negative review was online after about a week (and promptly asked me to take it down). I appreciated the fact that he reached out but he did nothing to try and make the situation right but instead tried to guilt trip me about writing a negative review.
The car is not something I would have bought if we weren’t is such a pickle and I think they took the chance to get rid of the car and took it. And despite the numbers the owner was throwing at me yesterday on the phone, I feel like we were ripped off.
I am not writing this review to hurt the dealership, or even the salesman that sold us the car. I understand that they are there to make a profit and what they did was perfectly legal. I just think it was wrong and immoral. I am here to share my experience and to tell you, the buyer, to seriously watch out and be careful. Car salesmen have a bad rep for a reason.
Hindsight is always 20/20. If you are stuck moving cross-country do yourself a favor and RENT a car. If you do want to buy a car here, go ahead just be careful. They do not care about you or your situation. This has been a huge, painful, and very expensive life lesson. Please learn from my mistake and don’t buy a car here (or be ready to negotiate extremely hard).