Steingold Volvo Cars - Service Center

Michael and the Steingold team are awesome! I purchased the extended warranty for my 2022 XC90 and renewed the Volvo on call app subscription for my 2018 XC90 here. The orders were processed pr I purchased the extended warranty for my 2022 XC90 and renewed the Volvo on call app subscription for my 2018 XC90 here. The orders were processed promptly and they made sure my questions were addressed. Highly recommended. More

Purchased my car from Steingold and have brought my car there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine there for services for 5 years. Overall, it has been a great experience, but my last visit was unacceptable. I brought my car in for a check engine light and the same issue "evap valve" code came up. Last year I had the same code and it was fixed and covered under the manufacturer warranty, this year it was covered by my extended warranty. I have no problem with paying the deductible since that is what I signed up for, the problem was how they handled the situation. When I first brought my car in for the check engine light I asked if this would cost me anything and I was told no. Then, when the work was done, they said it would cost $100. I said that I specifically asked if this would be free before any work was done. Again, I would be ok with paying the $100 since it was a miscommunication, but Susan Cota got very defensive and showed no customer service in how she handled the situation making sure to prove that she was right saying "nothing is ever free" even though a year ago it was free to me because it was covered under manufacturer warranty. All I was looking for was a little compassion for the situation as I feel I was misled and maybe an apology for the confusion. In the end, I will be taking my service elsewhere and it is sad that this all could have been avoided if a little customer service could have been used from someone who works in the service department. More

Good It is always a pleasant experience. Waiting room is very accommodating Service is good Waiting room is very accommodating Service is good More

Susan is always willing to help me and knows the history of my car's maintenance. She's always pleasant and professional. of my car's maintenance. She's always pleasant and professional. More

Very good. ..until the text message survey that is. Why would I want to do rhat? ..until the text message survey that is. Why would I want to do rhat? More

Excellent service and very professional . One was kept inform of the progress of the service . The team was very professional and kind . One was kept inform of the progress of the service . The team was very professional and kind . More

Had 8 am appointment and at 915 my wife had to ask about the vehicle and it had not been brought in yet. No one took the time to tell her about delay, just left her sitting there. Was done at 10 am, 2 hours the vehicle and it had not been brought in yet. No one took the time to tell her about delay, just left her sitting there. Was done at 10 am, 2 hours for an oil change with first appointment of the morning. Poor communication and when talked to Susan about it received a bad response. More

5 Five 5 Service was completed in a timely manner; Susan kept me informed of the progress and offered options when an issue arose. kept me informed of the progress and offered options when an issue arose. More

5 Although it took a few weeks I was overall very happy with the outcome of my service. Richard was helpful with communication and not only was my car repaired but I received a complimentary detail which w with the outcome of my service. Richard was helpful with communication and not only was my car repaired but I received a complimentary detail which was very pleasing to me. The staff were friendly and courteous. More

Experience was great, everyone was polite and listened to my concerns. I was pleased with the dealership my concerns. I was pleased with the dealership More