Sterling Acura of Austin

Everyone made my experience there easy and hassle-free! From the moment I walked in the door, the entire staff was friendly, relaxed and helpful. My salesperson, Joe Turner was great. He was knowledgeable a From the moment I walked in the door, the entire staff was friendly, relaxed and helpful. My salesperson, Joe Turner was great. He was knowledgeable about the entire pre-owned car inventory and offered me several options until I was a happy customer. He was very personable and patient with my many questions. Ashley Sanchez and Tabitha in the finance office were both super nice and helpful. I was so happy with my first vehicle I purchased there and the excellent continuing service, that I came back 8 years later when I needed another car. Thanks Sterling Acura and thanks Joe Turner for the friendly and quality service that you provide. From - a lifelong customer! More

Friendly, Warm, and Excellent Service (Joe Turner) If you are looking for a great sales person and looking for an Acura, go to Sterling Acura and look for Joe Turner. He provided my wife and I warm, fr If you are looking for a great sales person and looking for an Acura, go to Sterling Acura and look for Joe Turner. He provided my wife and I warm, friendly, and excellent service from start to finish. I would definitely go back to Sterling Acura. Joe did a wonderful job of showing us through their absolutely amazing facility, explaining the features of the Acura that we bought. Again all I can say is if you're looking for an Acura, go see my guy Joe Turner at Sterling Acura. Satisfied Customer, Logan Rice More

Impressed with Sterling Acura! We went into Sterling Acura to drive a certified pre-owned Acura TLX they had listed on their website. This is the first Acura i have ever driven. M We went into Sterling Acura to drive a certified pre-owned Acura TLX they had listed on their website. This is the first Acura i have ever driven. My current Honda Accord had 195,000 on it and decided it was time to go car shopping. We were introduced to Neil and he proceeded to introduce us to their service dept and lounge area while the car was being prepped for our test drive. Loved the car but told him this was the first place we stopped and were going to test drive different makes and models. He wasn't pushy and understood. As we left, he said we were welcome to take the TLX home for the weekend since we live over an hour away. Needless to say after test driving another car at another dealership we called him and said we'd take him up on it. This was 10 minutes before they were closing. Since Neil was helping another couple, he introduced us to Wess, another sales associate, who helped us switch our stuff from car to car as well as synched my iphone with the audio system. When we returned the car, we had all intentions of purchasing the TLX if we could settle on a fair purchase price and trade in for the Accord. DONE! Neil and Wess made our buying experience easy squeezey. I refer to it as TWITA! (that's what i'm talking about) i don't normally give reviews. You know, just don't take the time to THANK those who go above and beyond, so THANKS NEIL & WESS!!!! We'll be back! More

#1 Acura Dealership in Austin I've purchased multiple vehicles from Sterling Acura of Austin. The service is exceptional from the time you walk in. There is no haggling. They liste I've purchased multiple vehicles from Sterling Acura of Austin. The service is exceptional from the time you walk in. There is no haggling. They listen to what you would prefer in a vehicle and do there best to deliver. Sterling Acura of Austin will always be the # 1 choice for me to purchase an Acura, you guys ROCK!! Thanks, Toshua W. More

Best dealership in Austin I have purchased multiple cars from Sterling Acura and have recommended several friends and co-workers to them. They are the nicest folks to work with I have purchased multiple cars from Sterling Acura and have recommended several friends and co-workers to them. They are the nicest folks to work with. They always have quality used cars and they have made me some very good deals. Their staff is consistently nice and they make sure you feel welcome. Great coffee, snacks and of course wi-fi!! More

I LOVE STERLING ACURA! I have been a customer of Sterling Acura for several years. Their service is impeccable. I have visited the dealership on several occasions, for new I have been a customer of Sterling Acura for several years. Their service is impeccable. I have visited the dealership on several occasions, for new car purchases and service. I am always treated with dignity and respect. The Sterling Acura team treats me like family. I have recommended family and friends to this location. I recently had friends in from out of town and my best friend asked, "do all of you drive Acura's?". My response was, "yes, the dealership we go to loves us and we love spending our money there". My family is not only dedicated to the brand of Acura but to the brand of Sterling Acura. More

Sales/Service Worked with Adrian Davis, Sales Manager, for the purchase of my MDX. Extremely helpful and persistent with finding the best deals. His goal is to ens Worked with Adrian Davis, Sales Manager, for the purchase of my MDX. Extremely helpful and persistent with finding the best deals. His goal is to ensure that you are a satisfied customer from beginning to end. After purchasing the vehicle, Brandon in Service is an expert on providing great customer service and ensuring that my vehicle is serviced to my satisfaction. More

Outstanding! I have dealt with Sterling Acura of Austin on several occasions and everytime has been an outstanding visit, from sales to service. No matter if I dea I have dealt with Sterling Acura of Austin on several occasions and everytime has been an outstanding visit, from sales to service. No matter if I dealt with the many knowledgable sales reps, service advisors, or management staff the level of high service never faulters. If you are in need of a new or used vehicle please don't hestitate to come and visit an award wininnig dealership where everyone is treated like family. More

Service did not put engine air filter back during oil change BEWARE!!!!!!!!!!!!!!!!!!!! My car drove 2,198 miles without an engine air filter. Car broke down while on vacation to the coast. Tim Caldwell of Ster BEWARE!!!!!!!!!!!!!!!!!!!! My car drove 2,198 miles without an engine air filter. Car broke down while on vacation to the coast. Tim Caldwell of Sterling Acura asked what I wanted him to do. AutoNation Acura who cleaned clogged MAF and put missing air filter in. Sterling did nothing to vehicle but run a compression test and per my request did a borescope with color pics. Tim Caldwell said that the reading for all 4 cylinders tested at 275 p.s.i.and that the pics showed no signs of sand or sand residue. I sent pics for a second opinion(ASE certified Technician) and he stated:: A normal cylinder wall will have a cross-hatch pattern on it from when cylinders are board and honed. These are the angled lines that cross each other sideways that you see. All of the vertical strait lines on cylinder walls were caused by the sand getting into cylinders and getting caught between the compression rings on pistons and cylinder walls, causing damage to both rings and the walls. Also the Black and Shiny build-up on top of the pistons is sand. the top of the pistons should not have any solid particle build-up at all at just over 20k miles. They are still saying there is nothing wrong with my vehicle when a second opinion said otherwise.They have not provided me with documentation for other opinions.Tim also stated: He knows (owner Mr.Davis) we have done our best to do what is right and now you are seeking counsel. At this point Mr. Davis wants us to get our loaner back and get your car back to you. Accept my car back when the problem has not been addressed. Sterling is treating like this a minor error when it truly is a big error. I have only had my car 7 months and Sterling Service dept has compromised my new vehicles engine. More

Customer for life! I was referred to Sterling Acura by a friend and fellow Acura owner. Having worked at a different high end dealership I was blown away by everyone at I was referred to Sterling Acura by a friend and fellow Acura owner. Having worked at a different high end dealership I was blown away by everyone at Sterling Acura!! From the receptionist to sales and finance, everyone has always been professional and friendly. The sales person was very knowledgeable on their product and answered all my questions. Not once did I feel pressured to purchase a vehicle. Thank you Sterling Acura for being so wonderful and offering such great customer service. More