Sterling McCall Lexus Clear Lake

Kevin was so amazing. So very helpful and great customer service .He informed me of every step of the process. So very helpful and great customer service .He informed me of every step of the process. More

I had called to speak to the business office to cancel my GAP policy and had to use different phone options to them ask someone for the business office. I left vm’s starting 11/26/24 and despite calling and GAP policy and had to use different phone options to them ask someone for the business office. I left vm’s starting 11/26/24 and despite calling and leaving vm’s, never received a return call. I had to physically make an appearance to dealer on 12/4/24 to get what I needed. I didn’t appreciate that. Additionally, I have called Adam and lvm to set up a time to discuss my cars technology and also have never received a return call. Unfortunately I used someone other than Adam to address my concern. The reason for this survey was not related to the above. I had a service appt with Timothy Day who was fabulous. He kept me updated on work being done. He explained how to obtain help in the future. He’s was nice and friendly too. I also worked with Escobedo the day before when I had to show up to the dealership about technology since Adam never returned my called. Escobedo was very helpful and helped explain my issue and that is how I ended up making this service appt. Service was 5/5 stars yesterday. The 3/5 star rating was for the other issues. More

Professional, helpful and friendly staff in an immaculate dealership. They performed the scheduled service, changed a few settings I requested, accommodated all concerns. dealership. They performed the scheduled service, changed a few settings I requested, accommodated all concerns. More

Service is terrible. I scheduled my 2.5 year old RX350 for repair of a self diagnosed axle seal/transmission leak. I waited 4 hours for them to tell me I was right and th I scheduled my 2.5 year old RX350 for repair of a self diagnosed axle seal/transmission leak. I waited 4 hours for them to tell me I was right and the cost was $633. I told them it was under warranty. They said I was right but the repair would have to be approved. They said parts were available, but it could not be done until the following day and they would give me a loaner. I called the next day and they said parts were not available and it would be ready the following day. The next day they said parts arrived late and it would be ready the following day. I expect better service from a Lexus dealer. I’ve had slow disorganized service for all my regular service visits. I took the RX350 in for my 35,000 mile tire rotation with reservation and it took them 2 hours. The service tech apologized because it took so long. I hope their service people are trained and I don’t have problems with the repairs. More

Bought 2 cars from there. David Wurman in service is great and cares about the customer. David Wurman in service is great and cares about the customer. More

Sterling McCall Service Center Of CL gives fast, professional, friendly service. Erica was awesome and Adam helped with my Technical issue. professional, friendly service. Erica was awesome and Adam helped with my Technical issue. More

Now that I have david wurman back as my service rep the world is a much better place at your dealership world is a much better place at your dealership More

Nykier really listened to want I wanted and took the time to find the right car at the right price. I am very pleased . to find the right car at the right price. I am very pleased . More

Kevin was very professional, helpful, and he communicated well. I appreciated his suggestions because we only have about 12,000 miles on our 2021 Lexus. well. I appreciated his suggestions because we only have about 12,000 miles on our 2021 Lexus. More

excellent service very pleased efficient service. always a pleasure coming to this dealership. thank you always a pleasure coming to this dealership. thank you More