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Stevens Creek Subaru - Service Center

San Jose, CA

4.7
88 Reviews
Call Service Center (408) 984-2001

88 Reviews of Stevens Creek Subaru - Service Center

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February 21, 2024

Every trip to have the car checked has been well worth the time it took sitting and waiting for it... They do a thoroughly good job! So glad I bought a 2021 Subaru Forester! More

by GinniC
Recommend Dealer
Yes
Employees Worked With
Jordan
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Helpful
January 30, 2024

As usual, I had a great experience. It is, expensive, as all dealership work is, but I cannot blame anyone for that. Maybe offering more coupons to return customers. More

by las3monas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
n/a
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Feb 02, 2024 -

Stevens Creek Subaru responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.

Helpful
January 25, 2024

Service with a smile and always done to the best of their ability. Cost and time estimates are accurate and they provide a free ride to and from, in my case, work. Car wash is included with every service. Be More

by gregr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several over the past two years
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Jan 30, 2024 -

Stevens Creek Subaru responded

Greg, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Stevens Creek Subaru satisfied. We are very appreciative of your 5-star review.

Helpful
December 15, 2023

I was very pleased to get a loaner when they had to keep my car. More

by mcdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hunter?
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Dec 18, 2023 -

Stevens Creek Subaru responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care!

Helpful
October 02, 2023

Very friendly service technicians. Everything was explained to me clearly. The Wilderness Cafe is a huge bonus! More

by jelemon1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gilbert Villarreal
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Oct 05, 2023 -

Stevens Creek Subaru responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Stevens Creek Subaru! If there is anything else we can do for you, please feel free to give us a call.

Helpful
October 02, 2023

Very prompt service. I came in thinking I might need new brakes since I had almost 50,000 miles on the car. Upon pickup, was told brakes, tires and everything else they c More

by Greg
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mason lacrone
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Oct 05, 2023 -

Stevens Creek Subaru responded

Greg, it is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us.

Helpful
July 07, 2023

I worked with Cedric, service advisor, on my Outback 2011. Gave him a long list of issues on my 12 year old "Coach" and he never complained on the amount of problems. Lovely to work with. More

by behlers007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cedric
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Helpful
June 26, 2023

Great service department, finished by the time it was promised. Gilbert Villarreal had wonderful customer service! More

by MsWashington
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Gilbert Villarreal, Rafael Hernandez
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Helpful
June 08, 2023

Excellent service! From the moment you arrive to the moment you pick up your car they provide an exceptional customer service experience. More

by martha.riveram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ace
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Helpful
May 22, 2023

Easy to make appointment. Clean and comfortable indoor area to sit and wait. They will arrange transportation if needed, while your car is being worked on. Friendly service More

by Debra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Fernandez
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Helpful
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