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Stokes Kia - Service Center

2.3

21 Lifetime Service Reviews

202 S Goose Creek Blvd, Goose Creek, South Carolina 29445

21 Reviews of Stokes Kia - Service Center

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October 23, 2019

"Stokes Kia goes above and beyond!!!"

- Not another victim!

Stokes Kia of Goose Creek repaired my car in less than 24 hrs. Kia Country of Charleston had it for 3 weeks! With no diagnosis !

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Maurice
July 18, 2019

"AVOID STOKES KIA"

- Mcrobertson

AVOID STOKES KIA! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since customer service and the long-term relationship it entails is a big part of a vehicle purchase. It is clear that management has fostered an attitude of ‘we’ll get to it when we get to it’. Our vehicle was at dealership for over 2 months sitting out on lot awaiting a new engine as part of the KIA recall. After picking up the vehicle, the check engine light came on in less than a week. The service department said we could drop it off and they would try to get to it in 3 days. We were also told that it probably did not have anything to do with the replacement engine they put in the car less than a week earlier! The proper response would have been to check the light immediately to determine the problem and provide a response. This is supposedly a brand new engine with less than 100 miles on it. Finally, we were told we could rent a car at our expense while our car sat on the lot for a few days til they could get to it. The attitude was ‘it is not our problem and you can get in line, we’ll get to it when we get to it’ (even though it was a KIA caused problem). The customer is not a priority and Stokes KIA is not going to even acknowledge it may be related to the replacement engine. I was told it may be bad fuel. It may be but that is a patronizing response and demonstrates that the dealership does not recognize its responsibility in the vehicle recall nor its responsibility or respect of its customers in prioritizing making the situation right. Customers are numbers to Stokes KIA and they have plenty so you as a customer are not important to them. The attitude is they were doing us a favor by repairing KIA’s error (and by being a KIA dealer their error). Stokes KIA didn’t even perform a quick wash before pick up which, while not required, would have been a very small no cost to them nicety considering the two month inconvenience that was caused by KIA. Contrast the poor customer service attitude at STOKES KIA with the above and beyond attitude at PARAMOUNT KIA OF ASHEVILLE (we have a home in Asheville). When I explained the problem to PARAMOUNT KIA OF ASHEVILLE, they asked me to bring it in immediately and they would check to see if it was related to the recall or the engine replacement. They also offered appointment times to have it checked at my convenience. STOKES KIA would not specify a time nor take any responsibility for the issue. Upon arrival at PARAMOUNT KIA OF ASHEVILLE I was given the phone number of the service manager to call or text with anything. The service manager has stopped by the waiting area twice in less than an hour to update waiting patrons on the status of their service and ask if they have any questions or need anything. The ‘customer is a priority attitude’ is shared by every member of the PARAMOUNT KIA OF ASHEVILLE service department. The difference is night and day. We are fortunate that we have an alternative to STOKES KIA and its horrible customer service attitude. It is worth the trip to Asheville from Charleston for the difference in customer service attitude. It is worth your time in the future to find a dealership that will appreciate your business. That dealership in NOT STOKES KIA.

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Recommend Dealer
No
Employees Worked With
overall management problem
January 05, 2019

"How many appointments you ask?"

- sport13

Monday will be appointment number 7 for a repair on my car. That's right 7. For a window issue. And they started troubleshooting from the most expensive to the cheapest fix. Since they mentioned Kia Corporate won't help me cause they are a franchise I thought you all should be aware of shoddy workmanship and even shadier practices.

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Recommend Dealer
No
Employees Worked With
September 15, 2017

"WILL NOT RETURN TO KIA OF GOOSECREEK"

- Christian Marie Rumph

I only gave a 1 because I had to . This is my 3rd visit to this location and will not be returning. Each time I've had to call numerous times before getting a employee on the line to set an appointment. Once there each time I've been promised that a courtesy vacuum was done to only find it wasn't and to find my mats all mingled up. Customer service is terrible. No personality at all. Asked the girl to write down price for breaks to be done and of course it wasn't done. Just ridiculous...

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Recommend Dealer
No
Employees Worked With
Rachel Strong... only name I was given
September 02, 2017

"The worst service department in SC"

- Charles9132

I highly recommend that you go to Kia country for your service needs. I purchased two brand new vehicles from Stokes Kia, no problem with the sales. However as of the recent years since moving to the new location. The service department and staff are the worst. For example I took our 2007 Sorento in for an oil change and strong pulling to the right, also to have the front windshield seal replaced, and the left running board step being very loose in July 2017. Well the old service tech advised me that it would be better to take my vehicle to a company that replaces windshields. He also advised that he tighten the running board the best he could. He also advised that I needed an alignment that's why its pulling to the right. I did went outside with Wendy and asked her why is my running board still shaKing when you grab it. At that time A service rep Wes came out whom was very rude and in fact sling his card at me when I requested it.Well since I'm a 25 year law enforcement officer with the Charleston County Sheriffs office, that did not add up. I took my vehicle to NTB, whom I have a alignment warranty with, and they put my vehicle on the machine and confirmed that it did not need an alignment and provided me with the print out to prove it. NTB said the reason the vehicle was pulling to the right was one tire had 50lbs of air one tire had 20lbs of air and another had 22lbs and 25lbs. After NTB corrected that, my vehicle drove perfectly. I took my print out back to Stokes Kia and spoke with The building manager whom grab the service manager Cleve Mize. I explained to both of them as to what took place. The both of them were very sorry for the treatment. Cleve exact words were Wes is a ----up and is the owners son that he has been trying to help with no success, and that he will be gone soon. They put a new service tech on the vehicle , whom advised that a bracket needed to be fabricated to fix the running board. They did fix it under warranty. Next mess....on 8-23-2017 I brought the 2007 sorento in at 07:30 for a oil change and outside door handle repair quote. I was told by Savannah Williamson that it would cost me around $250.00, and that they did have the part in, she would need to see how long or how much the painting would be. She told me that the part was $90.00 reason being price goes up. Little did she know we already had this repair done back in 2015 for a door handle outside of that same vehicle. I have the invoice it was $198.38 since then and the part was $80.92 since per Stokes invoice. I was told by Savannah that she was leaving my current invoice open until she calls me back with all the details. She also noted that Cleve was in Florida taking care of the services for his mother whom past away. I immediately went to Kia Country and they sold me the same part for $79.38 out the door, I have the receipt in hand. Well first of all Wes is still working their, and as of 9-2-2017 I have yet to hear from Stokes Kia. Our 2016 Kia soul has one more free oil change. I will forfeit that. Because I will never bring my vehicles back to Stokes whom are lest that 5 minutes down the road from our residence. I will take the vehicles to Kia country for here on out, and make future purchases with Kia Country. WARNING GO TO YELP AND READ THOSE COMMENTS, DONT TRUST YOUR VEHICLE REPAIRES WITH STOKES KIA

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Recommend Dealer
No
Employees Worked With
Wendy Knight///Wes
March 21, 2017

"Valve Caps stuck"

- Catrina

When I purchased my car from Stokes new, I also purchased a tire warranty (Thank goodness). I've had to bring my car a time or two for this lol. The last visit was because I couldn't get my valve stem caps off , they were stuck/corroded on. Although this wasn't covered under my warranty, they did take care of the problem and didn't break any of them YAY! HOWEVER they said if they had needed to replace them, they would have given me a 40% discount! I had both my doggies with me too, so they worked fast and were really polite. My original purchase was an amazing process and our sales rep was Exceptional.

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Recommend Dealer
Yes
Employees Worked With
I do not know their name.
February 24, 2017

"Awful"

- Maiah D Vinluan

My husband and I went in 1st time car buyers traded in our vehicle took home a new car same day. A month later they decided to call us saying they could not verify his employment?!? Therefore they needed to take the car back. Isn't thatt something that should have been done before giving us the car to take home. We had all his pay stubs up to date and all information they needed. Well needless to say he switched jobs working for himself and are bank statements were not good enough for them even thougj we were able to make our payments. Very upsetting for my family and I. Horrible way of doing business if you ask me. Thats something that should be done before handing the car to us and waiting a month!?! Ridiculous I will never recommend or go back!!!

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No
Employees Worked With
November 09, 2016

"All around bad car buying experience & worse service center"

- Never Again

I am not one to write reviews, in fact this is my first. To start this is my 3rd Kia that I have owned. I loved my Kia Sorrento and my Kia Borrego. But this experience is the worst I have ever had with any dealership. My step daughter fell in love with a 2013 Kia Forte about a year ago. For starters, the salesman (I don't remember which one anymore) told her that he could qualify her if she had a "co-signer". She of course called her dad and he decided to "co-sign" after a long debate with her and myself. He did not live close and did his part by phone and fax. After having to provide almost a years worth of income verification for my husband, they were approved. We also didn't find out that they way over priced the car. It wasn't until my step daughter went into default on her loan that we found out that he was the primary person on the loan done thru Stokes Kia. When we questioned the sales department they told us that it was the only way to approve the loan. This should have been our first clue that this place is full of nothing but crooks. We ended up having to refinance the car and found out that they had charged her almost $4000 over what it was worth. Less than two months after we resolved our problem above on our own, the step daughter took the car in for problems with the brakes. When you hit the brakes they had a tendency to "stick" to the point that you had to put your foot under the brake pedal to release the brakes. They had the car for a whole day and said there was nothing wrong with the brakes at all and that they could not reproduce the problem therefore they had nothing to look for. The problem continued. When I called them they suggested we change the brakes. We had the brakes changed completely (not at Stokes)- new pads, boots, everything. The problem continued. When I called them again they suggested that we have the brakes bled because there must be air in the line. We had this done (again not at Stokes). The problem continued. I took the car to a service center that specializes in brakes. After they had the car for less than 5 minutes, and this included the tech driving in the parking lot, they concluded it was something wrong with the brake pedal. He wrote up what was wrong, he could fix it for around $500, but suggested taking it back to the dealer as my step daughter had purchased an extended warranty (as I said earlier they took advantage of her at the sale of this vehicle). I took what the tech had written up, their past evaluation where they found nothing, and all the other brake repair receipts to Stokes Kia. Will checked me in around 9am and said he would call us soon to let us know what was wrong. Around 3 in the afternoon no phone call. I called Stokes Kia and Will told me they had not finished checking the brakes. I told him once more that the problem was with the pedal. He said he would check with the tech and call me back. At 5 still no phone call. I called back and was told they were VERY short staffed and that I would get a phone call back. I called another Kia dealership and talked to their service department. They told me to bring the car in and they would check the brake pedal because it does not sound like the brakes have issues. I called Stokes Kia back and told them to get my car ready so I can pick it up. When I got there around 7pm, I was told that they had not finished the diagnostics and they could not find a problem, nor could they reproduce the issue. I told Will to get my car because I had someone else that would fix the problem. As I watched him bring my car to us, I watched the car jerk as it did EXACTLY what I told him was the problem. When I got in the car I noticed that they had not even taken it for a test drive to see if they could reproduce the problem, not even 1/4 mile was added to the odometer. No wonder they could not reproduce the issue, they didn't even try! I strongly suggest not going to this service center! This is my 3rd Kia vehicle. It may be a little out of the way to go to the other dealership in town, but well worth it. When I had issues with my other Kia vehicles, they cared and fixed the problems without trying to get me to do other repairs. I will never step foot into Stokes Kia again and will tell everyone I know the same thing.

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Recommend Dealer
No
Employees Worked With
Will
September 21, 2016

"Service department CUSTOMER SERVICE SUCKS"

- Pissed customer

I took my car into the service department for an appointment that I had previously made ( 1. My appointment was not in the system). After 5pm I received a call letting me know what the issue was with the car (because I trusted the dealership I signed off on the repairs although the cost was pricey). My service provider, Will, told me that my car would be ready on Friday ( I took it in first thing Monday morning). Although that would put me out for a week- I went along with it. On Thursday, I called to check on the status of my car and was sent on a wild goose chase by Sheila. After being disconnected, I called back to inquire on a warranty that came with my car as I purchased it brand-new from the dealership. I was told that they could not help me with my warranty because the computer system went down and they would call me right back. I never received a phone call that day. The next day I called back speaking again with Sheila, who sent me on another wild goose chase which eventually led to a VM that wasn't set up. I called right back and asked to speak with Will, my service man. She told me he wasn't in and she would leave a msg. I told her that I had been transferred all over the place and that I wanted a update on my car. I didn't leave a msg and headed there. once I arrive in walking in the first face I see was Will's (he was assisting another customer). Heather and a new associate lady (both were very nice) offered to help me but to no avail. When speaking with them the only thing I inquired was "if I purchased a car brand new from the dealership, what warranty come with it". The new associate told Will I was there to see him- after helping the customer he comes to me and flops a paper down in front of me and says "ma'am your car is not under warranty I told you that over the phone and that's why I gave you the price that I did!" Taken aback I told him that was not why I was there. The only thing I wanted to know was what was the warranty. he continued to tell me how my car was not under warranty because of a front end collision causing damage to the vehicle. After he saw I was calm, he began to tell me that he was out of the office for a few day and the car would not be ready until Monday. I expressed my frustrations that no one had called me or returned calls to me in regard to my car not being ready when they told me it would. He apologized and said they would put a rush on the service and it would be ready Monday. on Monday, I called to make sure the car would be ready that is when I was told that the car would not be ready until Wednesday due to parts having to go out of the shop. He gave me a timeline of what was happening and that pacified me simply because it was more info that I had received the week prior. On Wednesday, I called to make sure my car would be ready. Once again I got the runaround and disconnects from Sheila. Finally, I was able to get a guy named Johnny. He told me that Will had already left for the day and he didn't know why I was told Wednesday because the car would not be ready until NEXT MONDAY OR TUESDAY! I am furious that I have been lied to and disrespected by a car dealerships service department! I have never experienced any thing like this and plan to post my rating on every single media outlet possible.

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Recommend Dealer
No
Employees Worked With
Will, Sheila, Heather, Johnny
April 13, 2016

"TERRIBLE SERCIVE DEPARTMENT!!! THEY HAVE NO IDEA !!!!"

- neverkia

Horrible service department!!! They don't know their butts from a whole in the ground! So bad that I will never buy another vehicle from them(I have purchased 3 by the way) I would rather ride a bike than have to deal with any of them ever again!!! They lie to protect one another also, not trust worthy at all!!!!!

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Recommend Dealer
No
Employees Worked With
Sylvia and Adam, Eric Dambaugh
Apr 18, 2016 -

Stokes Kia responded

We’re very sorry to hear that you have not been satisfied with your experience here at Stokes Kia. We always want the best quality service for all of our guests and we’re disappointed to hear that this did not happen during your visit. We’d like to know more about your experience to see if there’s anything we can do for you. Please contact me at your earliest convenience to discuss this in further detail. Thank you. Jeffery Norman, General Manager, 843-572-7300.

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