Stokes Kia - Service Center

My new vehicle had a recall and I was unable to take the car in so the Service Department picked the vehicle up, completed the recall and returned the vehicle three hours later. What a great bunch of guys. car in so the Service Department picked the vehicle up, completed the recall and returned the vehicle three hours later. What a great bunch of guys. Thanks More

So happy with Josh; he always gets me in when I call with no waiting!! My rear brake light was out and he was quick to get me an appointment also change my oil and 4 new tires. Same day!! So pleased. Josh an no waiting!! My rear brake light was out and he was quick to get me an appointment also change my oil and 4 new tires. Same day!! So pleased. Josh and Cole are amazing. Treat you like family! More

THEIR CUSTOMER SERVICE IS HORRIBLE !!!! FIRST OF ALL THEY TAKE FOREVER TO ANSWER THEIR PHONES AND THEY TAKE DAYS TO CALL YOU BACK,IF AT ALL.. I HAVE HAD MY SORENTO IN THERE MORE TIMES THEN I CAN COUNT. MY LI TAKE FOREVER TO ANSWER THEIR PHONES AND THEY TAKE DAYS TO CALL YOU BACK,IF AT ALL.. I HAVE HAD MY SORENTO IN THERE MORE TIMES THEN I CAN COUNT. MY LIGHTS ON THE DASHBOARD WOUDN'T GO OUT. THEY DIDN'T KNOW WHAT IT WAS SO THEY CALLED KIA TECHLINE. THEY SAID I NEEDED A BRAKE MODULE ( VERY EXPENSIVE ) THAT DIDN'T FIX IT EITHER. SO NOW THEY SAID I NEEDED ANOTHER PART FOR $2,650. AND THEY CAN NOT EVEN TELL ME IF THAT WILL FIX IT. WE TALKED TO STROM ALTMAN AS WELL, JUST MORE RUN AROUND. I DID NOT BUY MY KIA HERE AND I WILL NEVER GO BACK THERE EVEN FOR AN OIL CHANGE. I KNOW OF OTHER PEOPLE THAT HAVE HAD THE SAME PROBLEM AT THIS DEALERSHIP..I DO NOT RECCOMEND ANYONE GOING THERE. More

Worst service center around. Customer service is non-existent. Will be skipping the rest of my free oil changes to go to Kia Country of Charleston. non-existent. Will be skipping the rest of my free oil changes to go to Kia Country of Charleston. More

We went in for a service call on our Sorrento. We were walking around, when Owen asked if he could help us. My husband gave him what we would really like to see, thinking "ok, he's going to walk away from walking around, when Owen asked if he could help us. My husband gave him what we would really like to see, thinking "ok, he's going to walk away from that, lol". He came back with an offer within the ballpark that we could and would be willing to live with. I definitely recommend asking for Owen. More

My new car Owen made picking the right car for me very easy.....I will recommend him to all my friends! My sister-in-law loves her Soll, so I wanted to try one Owen made picking the right car for me very easy.....I will recommend him to all my friends! My sister-in-law loves her Soll, so I wanted to try one and fell in love with it. More

I couldn't have asked for a better outcome. I like to thank the team at Kia for a great experience. So glad I purchased a Kia from this dealership. thank the team at Kia for a great experience. So glad I purchased a Kia from this dealership. More

Stokes Kia goes above and beyond!!! Stokes Kia of Goose Creek repaired my car in less than 24 hrs. Kia Country of Charleston had it for 3 weeks! With no diagnosis ! Stokes Kia of Goose Creek repaired my car in less than 24 hrs. Kia Country of Charleston had it for 3 weeks! With no diagnosis ! More

AVOID STOKES KIA ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since ! Buy and get service from another dealer. Customer Service is not a priority. While I like our KIA I would definitely choose a different dealer since customer service and the long-term relationship it entails is a big part of a vehicle purchase. It is clear that management has fostered an attitude of ‘we’ll get to it when we get to it’. Our vehicle was at dealership for over 2 months sitting out on lot awaiting a new engine as part of the KIA recall. After picking up the vehicle, the check engine light came on in less than a week. The service department said we could drop it off and they would try to get to it in 3 days. We were also told that it probably did not have anything to do with the replacement engine they put in the car less than a week earlier! The proper response would have been to check the light immediately to determine the problem and provide a response. This is supposedly a brand new engine with less than 100 miles on it. Finally, we were told we could rent a car at our expense while our car sat on the lot for a few days til they could get to it. The attitude was ‘it is not our problem and you can get in line, we’ll get to it when we get to it’ (even though it was a KIA caused problem). The customer is not a priority and Stokes KIA is not going to even acknowledge it may be related to the replacement engine. I was told it may be bad fuel. It may be but that is a patronizing response and demonstrates that the dealership does not recognize its responsibility in the vehicle recall nor its responsibility or respect of its customers in prioritizing making the situation right. Customers are numbers to Stokes KIA and they have plenty so you as a customer are not important to them. The attitude is they were doing us a favor by repairing KIA’s error (and by being a KIA dealer their error). Stokes KIA didn’t even perform a quick wash before pick up which, while not required, would have been a very small no cost to them nicety considering the two month inconvenience that was caused by KIA. Contrast the poor customer service attitude at STOKES KIA with the above and beyond attitude at PARAMOUNT KIA OF ASHEVILLE (we have a home in Asheville). When I explained the problem to PARAMOUNT KIA OF ASHEVILLE, they asked me to bring it in immediately and they would check to see if it was related to the recall or the engine replacement. They also offered appointment times to have it checked at my convenience. STOKES KIA would not specify a time nor take any responsibility for the issue. Upon arrival at PARAMOUNT KIA OF ASHEVILLE I was given the phone number of the service manager to call or text with anything. The service manager has stopped by the waiting area twice in less than an hour to update waiting patrons on the status of their service and ask if they have any questions or need anything. The ‘customer is a priority attitude’ is shared by every member of the PARAMOUNT KIA OF ASHEVILLE service department. The difference is night and day. We are fortunate that we have an alternative to STOKES KIA and its horrible customer service attitude. It is worth the trip to Asheville from Charleston for the difference in customer service attitude. It is worth your time in the future to find a dealership that will appreciate your business. That dealership in NOT STOKES KIA. More

How many appointments you ask? Monday will be appointment number 7 for a repair on my car. That's right 7. For a window issue. And they started troubleshooting from the most expensi Monday will be appointment number 7 for a repair on my car. That's right 7. For a window issue. And they started troubleshooting from the most expensive to the cheapest fix. Since they mentioned Kia Corporate won't help me cause they are a franchise I thought you all should be aware of shoddy workmanship and even shadier practices. More