Stokes Kia

Service department no good Chris and Dale need a new job if I was their boss and seen all the bad reviews on them two I would fire them and rehire them and fire them again they have no respect for people th if I was their boss and seen all the bad reviews on them two I would fire them and rehire them and fire them again they have no respect for people they lie and don't respond back to people unless you call kia of America then they want to help you also if you write a bad review about them they want to call and see what they can do for you to take it down because Kia of America starts asking questions about the reviews stay away from them two guys More

They were upset with me for leaving a voicemail. They have dreadful customer service. They make you wait just for your vehicle to get looked at. They refuse to send you an email to get what is wrong They have dreadful customer service. They make you wait just for your vehicle to get looked at. They refuse to send you an email to get what is wrong with your vehicle in writing. They purchased parts which were not right and charged me for them. They do not know what they are doing, taking too long to figure out how to fix a car. They act like they have a single technician with how slow they are. More

I had the best experience buying my new car it was fast and easy in and out and easy in and out More

Wow. ...is almost all I can say about the service department. The personable staff made me feel at home with understanding my Spectra's issue. The consta ...is almost all I can say about the service department. The personable staff made me feel at home with understanding my Spectra's issue. The constant communication actually made me feel not only that they cared about my vehicle, but me as a customer. In todays world of company's not seeming to care about SERVICE and COMMUNICATION Stokes Kia is tops in my book!!! Highly recommend. More

The service department is the best I have ever encountered. They answer all of my questions as well as listen to my concerns. I have never walked out feeling anything less than satisfied. Highly r encountered. They answer all of my questions as well as listen to my concerns. I have never walked out feeling anything less than satisfied. Highly recommend to all! More

Dale in the service department horrible, they are useless when it comes to using warranty to diagnostic testing and repairs. They have no care of it’s your only car or anything. Do Not Recommend buying here when it comes to using warranty to diagnostic testing and repairs. They have no care of it’s your only car or anything. Do Not Recommend buying here More

When it comes to getting your car serviced or fixed here, do not go. There is a wait time just for diagnostic testing with no courtesy vehicle, its hard to get in contact with management with the people givi do not go. There is a wait time just for diagnostic testing with no courtesy vehicle, its hard to get in contact with management with the people giving out false information. Worse communication ever. More

we Just got Kia Carnival, love this car JJ was a great salesman, explained everything with no pressure..... As I'm driving, my sunroof blow up like volacano, called the Kia dealer and the just sad to cal salesman, explained everything with no pressure..... As I'm driving, my sunroof blow up like volacano, called the Kia dealer and the just sad to call my insurance they don't do glass!!! What!!!! They didn't offer any help, even said " we don't have loaner cars" Im soo disappointed in Stokes Kia I'm not even sure if is safe to drive after repair? More

The sales group is not trustworthy. Came to an agreement on the price of a vehicle based on a competitive quote I provided and advised I was going to get loan same day. They sold the ca Came to an agreement on the price of a vehicle based on a competitive quote I provided and advised I was going to get loan same day. They sold the car without advanced notice to make additional money and left me with a loan I no longer needed. Jason Orvin, Sales Agent lead me to believe our deal was finalized and I could come back with loan to process the sale, I even offered $1000 down but he did not need per Jason. I later went to discuss the matter with Manager Ken Carter as my vehicle was sold from under me as well as the 6 hours of time from my business day I lost. Ken had nothing to offer but a very sarcastic apology while the sales agent sat in the managers office and laughed through the glass walls. #baitandswitch #shadycarsalesmen More

We have purchased several cars from Stokes Kia and Owen Fussey. He is always honest and helpful. He makes sure that we know the process and what is happening every step of the way. He is courteous and f Fussey. He is always honest and helpful. He makes sure that we know the process and what is happening every step of the way. He is courteous and friendly. We have enjoyed working with Owen and the Stokes Kia family. More