I am not one to write reviews, in fact this is my first. To start this is my 3rd Kia that I have owned. I loved my Kia Sorrento and my Kia Borrego. But this experience is the worst I have ever had with any dealership.
My step daughter fell in love with a 2013 Kia Forte about a year ago. For starters, the salesman (I don't remember which one anymore) told her that he could qualify her if she had a "co-signer". She of course called her dad and he decided to "co-sign" after a long debate with her and myself. He did not live close and did his part by phone and fax. After having to provide almost a years worth of income verification for my husband, they were approved. We also didn't find out that they way over priced the car. It wasn't until my step daughter went into default on her loan that we found out that he was the primary person on the loan done thru Stokes Kia. When we questioned the sales department they told us that it was the only way to approve the loan. This should have been our first clue that this place is full of nothing but crooks. We ended up having to refinance the car and found out that they had charged her almost $4000 over what it was worth.
Less than two months after we resolved our problem above on our own, the step daughter took the car in for problems with the brakes. When you hit the brakes they had a tendency to "stick" to the point that you had to put your foot under the brake pedal to release the brakes. They had the car for a whole day and said there was nothing wrong with the brakes at all and that they could not reproduce the problem therefore they had nothing to look for. The problem continued. When I called them they suggested we change the brakes. We had the brakes changed completely (not at Stokes)- new pads, boots, everything. The problem continued. When I called them again they suggested that we have the brakes bled because there must be air in the line. We had this done (again not at Stokes). The problem continued. I took the car to a service center that specializes in brakes. After they had the car for less than 5 minutes, and this included the tech driving in the parking lot, they concluded it was something wrong with the brake pedal. He wrote up what was wrong, he could fix it for around $500, but suggested taking it back to the dealer as my step daughter had purchased an extended warranty (as I said earlier they took advantage of her at the sale of this vehicle). I took what the tech had written up, their past evaluation where they found nothing, and all the other brake repair receipts to Stokes Kia. Will checked me in around 9am and said he would call us soon to let us know what was wrong. Around 3 in the afternoon no phone call. I called Stokes Kia and Will told me they had not finished checking the brakes. I told him once more that the problem was with the pedal. He said he would check with the tech and call me back. At 5 still no phone call. I called back and was told they were VERY short staffed and that I would get a phone call back. I called another Kia dealership and talked to their service department. They told me to bring the car in and they would check the brake pedal because it does not sound like the brakes have issues. I called Stokes Kia back and told them to get my car ready so I can pick it up. When I got there around 7pm, I was told that they had not finished the diagnostics and they could not find a problem, nor could they reproduce the issue. I told Will to get my car because I had someone else that would fix the problem. As I watched him bring my car to us, I watched the car jerk as it did EXACTLY what I told him was the problem. When I got in the car I noticed that they had not even taken it for a test drive to see if they could reproduce the problem, not even 1/4 mile was added to the odometer. No wonder they could not reproduce the issue, they didn't even try!
I strongly suggest not going to this service center! This is my 3rd Kia vehicle. It may be a little out of the way to go to the other dealership in town, but well worth it. When I had issues with my other Kia vehicles, they cared and fixed the problems without trying to get me to do other repairs. I will never step foot into Stokes Kia again and will tell everyone I know the same thing.